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It Support Manager Jobs in Alberta (NOW HIRING)

Director of IT Our Edmonton-based Client is searching for a Director of IT who reports directly to ... support operational efficiency, compliance, and knowledge management * Innovation & Growth:

IT Specialist III

Edmonton, AB · On-site

CA$110K/yr

... management in making tactical and strategic decisions in support of business and technology ... As an IT professional you may be contacted outside of regular business hours for response to ...

Reporting to the Manager- IT Operations, you will be part of a collaborative team committed to ... Manage SharePoint site access, permissions, document libraries, and content organization to support ...

IT Business Analyst

Calgary, AB · On-site

  • Life

  • Retirement

  • PTO

As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire ... Support training development, change management, and post-go-live adoption so solutions are ...

Advisor IT Application Services

Calgary, AB · On-site +1

CA$85K - CA$110K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... in supporting and enhancing our Asset and Work Management Systems, with a primary focus on IBM ... in IT support, systems analysis, business analysis, or application support environments.

They will provide client on-boarding, technical expertise, and support to projects across a wide ... They will work with other Project Specialists and Project Managers to deploy equipment and tools ...

Manage the day-to-day health and user support for all internal business applications. * Act as the ... Work with the IT Infrastructure team to keep our main systems efficient and reliable. * Ensure ...

Showing results 21-40

It Support Manager information

What are some common challenges faced by IT Support Managers, and how can they be addressed?

IT Support Managers often face challenges such as balancing the immediate needs of end-users with long-term strategic IT initiatives, managing a diverse team with varying skill levels, and staying up-to-date with rapidly changing technology. Addressing these challenges requires strong communication skills, ongoing training and professional development for the team, and effective prioritization of tasks. Proactively establishing clear processes and maintaining open lines of communication with other departments can also help ensure IT solutions align with organizational goals.

What is the difference between It Support Manager vs IT Support Specialist?

AspectIT Support ManagerIT Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentOversees support teams, manages IT servicesProvides technical support directly to users
ResponsibilitiesTeam management, strategic planning, incident escalationTroubleshooting, user support, issue resolution

While both roles require technical certifications and involve supporting IT systems, the IT Support Manager focuses on team leadership and strategic oversight, whereas the IT Support Specialist handles direct technical support and user assistance. The manager role is more administrative, while the specialist role is more hands-on technical work.

What are the key skills and qualifications needed to thrive as an IT Support Manager?

To thrive as an IT Support Manager, you need a solid background in IT infrastructure, troubleshooting, and team leadership, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, network management tools, and certifications such as CompTIA A+ or ITIL are typically required. Excellent communication, problem-solving abilities, and the capacity to mentor and motivate teams are essential soft skills. These competencies ensure efficient IT operations, effective resolution of technical issues, and strong team performance in dynamic environments.

What does an IT Support Manager do?

An IT Support Manager oversees a team of IT support specialists who provide technical assistance to users within an organization. They are responsible for managing help desk operations, troubleshooting complex technical issues, ensuring high levels of customer satisfaction, and implementing IT support policies and procedures. Additionally, IT Support Managers often coordinate with other IT departments, manage resources and budgets, and ensure that the organization's technology infrastructure runs smoothly. Their role is crucial for maintaining productivity by minimizing downtime and resolving IT problems efficiently.
What are the most commonly searched types of It Support jobs in Alberta? The most popular types of It Support jobs in Alberta are:
What cities in Alberta are hiring for It Support Manager jobs? Cities in Alberta with the most It Support Manager job openings:
Infographic showing various It Support Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Manager - IT Audit, Technology Risk Services

KPMG

Edmonton, AB • On-site

Full-time

Re-posted 10 days ago


Job description

Overview

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

Our Risk Services practice provides clients with a range of Advisory and Assurance services focused on strengthening business resilience, managing business risks, and catalyzing business performance. Our value is in applying and integrating our wide range of technology, business, advisory, assurance, and risk management expertise to specific business and management problems.

KPMG’s Technology Risk services assist our clients to effectively identify, evaluate, and manage the broad range of opportunities, risks, controls, and compliance requirements associated with their use of and reliance on technology-enabled processes, services, and solutions, whether developed and operated in-house or provided by third parties. KPMG Tech Risk services cover a broad range of IT related audit, assurance and advisory services including

Our IT Audit practice is growing and we are seeking a Manager with experience in one or more of the following areas:

  • Technology Assurance Services
  • SOC 1, SOC 2, and Other Controls Assurance Services
  • ISO/EIEC 27001 and 27701 Certification Services
  • IT Internal / External Audit Services
  • Cyber Security and Privacy Services
  • Business Systems Controls Services
  • System Implementation Assessment and Assurance Services
  • Technology Project Advisory and Assurance Services
  • Business Resilience Services
  • Technology Governance, Risk Compliance Services

What you will do
  • Care for the development and implementation of engagement and project plans.
  • Contribute on multiple client engagements of varying size, scope and complexity across multiple industry sectors and technology environments
  • Assessment of governance, risks, and controls in areas, such as: IT planning and organization, IT projects, especially in an “agile” development environment, General IT controls, Business process and IT Application Controls, and System Implementations and Data conversion
  • Planning, managing and completing project tasks including: liaising with client and KPMG teams; collecting, testing and analyzing information; documenting and evaluating business and IT processes, risks, controls, policies, strategies
  • Discussing findings and recommendations with client personnel and developing reports and deliverables
  • Work with clients to take on emerging issues and technologies such as blockchain, crypto-assets, cloud services, intelligent automation, internet of things, virtual/augmented reality, cybersecurity, privacy, and the metaverse
  • Agile involvement in the business community and developing relationships with clients to increase awareness of the firm's services
  • Identifying and assisting in pursuits including developing marketing materials, proposals, presentations, and research
  • Guiding and contributing to practice development such as knowledge sharing, training, coaching, team motivation and practice direction.
  • Assisting with the direction, development, and growth of the practice

What you bring to the role
  • Bachelor’s degree (or higher) in Business, Accounting, Computing Science, Management Information Systems, or other relevant program(s)
  • Accounting and Audit / IT audit designation(s) (e.g. CPA, CISA, CIA) would be an asset
  • 5+ years combined relevant experience in internal/external audit, consulting, and/or industry (e.g. risk management or internal control, IT, project oversight, system implementation, finance, accounting) is preferred
  • Knowledge of PCAOB audit standards with respect to IT controls would be an asset
  • A desire to work toward further relevant education/designations (e.g. PMP, CISSP, CRISC)
  • Ability to identify and evaluate business, IT, and audit risks – you understand financial reporting, compliance, audit risks and their IT components
  • Experience auditing, assessing, and/or implementing business systems and/or emerging technologies, and streamlining IT audit processes
  • Knowledge and experience with technology that supports governance, risk controls (GRC) initiatives and processes is desirable
  • Curiosity and thirst for learning new standards, technologies, and skills
  • Excellent verbal and written communication skills with an aptitude for being able to clearly communicate issues and solutions at all levels
  • Demonstrated ability to effectively interact and develop relationships with a diverse group of clients and colleagues
  • Excellent business, engagement, and project ownership skills
  • Highly motivated, committed self-starter who can prioritize work, multi-task and cope with changing priorities

Providing you with the support you need to be at your best


Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

Qualifications:
  • Bachelor’s degree (or higher) in Business, Accounting, Computing Science, Management Information Systems, or other relevant program(s)
  • Accounting and Audit / IT audit designation(s) (e.g. CPA, CISA, CIA) would be an asset
  • 5+ years combined relevant experience in internal/external audit, consulting, and/or industry (e.g. risk management or internal control, IT, project oversight, system implementation, finance, accounting) is preferred
  • Knowledge of PCAOB audit standards with respect to IT controls would be an asset
  • A desire to work toward further relevant education/designations (e.g. PMP, CISSP, CRISC)
  • Ability to identify and evaluate business, IT, and audit risks – you understand financial reporting, compliance, audit risks and their IT components
  • Experience auditing, assessing, and/or implementing business systems and/or emerging technologies, and streamlining IT audit processes
  • Knowledge and experience with technology that supports governance, risk controls (GRC) initiatives and processes is desirable
  • Curiosity and thirst for learning new standards, technologies, and skills
  • Excellent verbal and written communication skills with an aptitude for being able to clearly communicate issues and solutions at all levels
  • Demonstrated ability to effectively interact and develop relationships with a diverse group of clients and colleagues
  • Excellent business, engagement, and project ownership skills
  • Highly motivated, committed self-starter who can prioritize work, multi-task and cope with changing priorities

Providing you with the support you need to be at your best

Education:UNAVAILABLEEmployment Type: FULL_TIME