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It Support Engineer Ii Amazon Jobs (NOW HIRING)

Amazon

IT Support Engineer I, OTS

Dallas, TX · On-site

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are ... AD, DFS, Print Services, SCCM experience - 2+ years of troubleshooting in a multi-user high ...

Amazon

IT Support Engineer I

Seattle, WA · On-site

Amazon's ITS Support Engineers are dedicated, dependable and customer focused, owning the overall ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...

Amazon

IT Support Engineer I

Seattle, WA · On-site

Amazon's ITS Support Engineers are dedicated, dependable and customer focused, owning the overall ... About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers ...

Market Securities

IT Support Engineer

Casar, NC · On-site

About the Role Market Securities is looking for an IT Support Engineer to join our growing global I ... Requirements * 2-3 years' experience in IT Support. * Good knowledge of Windows 10/11 and Microsoft ...

Mondo

IT Support Engineer

San Francisco, CA · On-site

$55 - $65/hr

Onsite IT Support Engineer Location-Type: Hybrid (3 days onsite, 2 days WFH) in Redwood City, CA Start Date: ASAP Duration: 6 month contract, potential to extend or convert Compensation Range: $55 ...

ASHBY LUMBER CO INC

IT Support Engineer

Concord, CA · On-site

As an IT Support Engineer, you will report to the IT Director and are focused on providing ... No two days are the same, thanks to our wonderful coworkers and fabulous customers. BENEFITS YOU'LL ...

Global Strategy Group

IT Support Engineer

Washington, DC · On-site

$65 - $80/hr

We are seeking an IT Support Engineer to join the Information Technology team. This role serves as ... Qualifications * 2-3 years of experience in an IT support, service desk, desktop support, or ...

Rune Tech

IT Support Engineer

Virginia, IL · On-site

$60 - $90/hr

As an IT Support Engineer, you'll work directly with the IT Manager to support employees across the ... Provide Tier 1 and Tier 2 technical support for employees across Windows and macOS environments.

Mondo

IT Support Engineer

Somerville, MA · On-site

$41 - $44/hr

Job Title: IT Support Engineer Location-Type: Hybrid (Somerville, MA - 3 Days Onsite) Start Date Is ... Based on Experience, W2 Entry Level: $22/hr - $27/hr 2 Years Bach: $28/hr - $30/hr 5 Years Bach ...

Amazon.com Services LLC

OH · On-site

About OpsTech IT Operations is at the heart of Amazon's business. We are known for our speed ... AD, DFS, Print Services, SCCM experience - 2+ years of troubleshooting in a multi-user high ...

Amazon.com Services LLC

OH · On-site

About OpsTech IT Operations is at the heart of Amazon's business. We are known for our speed ... AD, DFS, Print Services, SCCM experience - 2+ years of troubleshooting in a multi-user high ...

Advita Ortho

IT Support Engineer

Gainesville, FL · On-site

IT Support Engineer Department: Information Technology Employment Type: Full Time Location: Gainesville, FL Reporting To: Senior Manager Global IT Services Description Serves as the highest level of ...

Addison Group

IT Support

Dallas, TX · On-site

Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K ... Top Skills: * 2+ years of IT Support experience * Microsoft Intune / Endpoint Management

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How much do it support engineer ii amazon jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for it support engineer ii amazon in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What does an IT Support Engineer II at Amazon do?

An IT Support Engineer II at Amazon is responsible for providing advanced technical support and troubleshooting for hardware, software, and network issues within Amazon's facilities. They work closely with internal teams to resolve IT incidents, perform root cause analysis, and deploy new technologies. This role often involves mentoring junior IT staff, documenting solutions, and ensuring the overall stability and security of Amazon's IT infrastructure. Their tasks can range from configuring servers and managing user accounts to participating in large-scale IT projects.

What are the typical daily challenges an IT Support Engineer II at Amazon may encounter, and how are they addressed?

As an IT Support Engineer II at Amazon, you’ll frequently face challenges such as troubleshooting complex hardware and software issues, supporting large-scale deployments, and ensuring minimal downtime for internal teams. You may encounter high-priority incidents that require quick diagnosis and resolution, often under tight deadlines. Collaboration is key—you’ll work closely with other IT teams, engineers, and end users to resolve problems efficiently and implement long-term solutions. Adapting to rapid changes in technology and maintaining clear communication are essential for success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as an IT Support Engineer II at Amazon, and why are they important?

To thrive as an IT Support Engineer II at Amazon, you need strong troubleshooting abilities, knowledge of networking and operating systems, and typically a degree in computer science or a related field. Familiarity with enterprise tools like Active Directory, AWS services, ticketing systems, and relevant certifications such as CompTIA or Microsoft are highly valued. Excellent problem-solving skills, customer service orientation, and effective communication set outstanding candidates apart. These skills ensure efficient resolution of technical issues, minimize downtime, and support Amazon's fast-paced, technology-driven environment.

What is the difference between It Support Engineer Ii Amazon vs It Support Engineer Ii Google?

AspectIt Support Engineer Ii AmazonIt Support Engineer Ii Google
Required CertificationsCompTIA A+, Network+, Microsoft certificationsCompTIA A+, Network+, Google IT Support Professional Certificate
Work EnvironmentData centers, corporate offices, remote supportData centers, corporate offices, remote support
Employer & Industry UsageAmazon's e-commerce and cloud servicesGoogle's search, cloud, and advertising services

Both roles involve providing technical support within large tech companies, requiring similar certifications and working environments. The main difference lies in the specific company products and infrastructure they support, with Amazon focusing on e-commerce and AWS, while Google emphasizes search and cloud services.

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It Support Engineer Ii Amazon jobs near you
Infographic showing various It Support Engineer Ii Amazon job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

IT Support Engineer II

The Solutions Team Inc

Charleston, SC • On-site

Full-time

Medical, PTO

Re-posted 8 days ago

Job description

Description:

Position Overview

The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments.

Key Responsibilities & Daily Tasks

  • Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools
  • Administer user accounts, permissions, and access controls across client environments
  • Monitor and maintain servers, workstations, and network devices
  • Perform patching, updates, and security hardening tasks
  • Serve as an escalation resource for lower-level engineers
  • Maintain accurate and thorough documentation in service management systems
  • Communicate technical information clearly to clients and internal teams
Requirements:

Required Skills & Qualifications

  • 2–4 years of IT support experience
  • Strong understanding of networking fundamentals
  • Hands-on experience with Microsoft 365 and Windows Server
  • Strong troubleshooting and documentation skills
  • Must live in Charleston, South Carolina

Preferred Qualifications

  • Experience working in a Managed Service Provider environment
  • PowerShell or scripting knowledge
  • macOS and iOS support experience

Benefits & Perks

  • Paid Time Off program in accordance with company policy
  • Company-observed paid holidays
  • Health insurance options available to eligible employees
  • CrewHu employee recognition and rewards program
  • $50 monthly cell phone stipend
  • Company-provided equipment and tools
  • Ongoing training and professional development opportunities

Apply