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It Support Desk Analyst Jobs (NOW HIRING)

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

What you'll do * Provide Tier 1 technical support to employees both in person and remotely ... The IT Service Desk Analyst must be able to perform these duties safely and efficiently as part of ...

Vorys

Service Desk Analyst

Columbus, OH · On-site

$60 - $80/hr

The Service Desk Analyst delivers technology support to all technology consumers through the information technology service management (ITSM) platform and in-person. This position diagnoses and ...

New

EMR Metal Recycling

IT Service Desk Analyst

Camden, NJ · On-site

$30 - $33/hr

We are looking for an IT Service Desk Analyst to support employees with everyday technology issues including computers, phones, mobile devices, and network connections. This role is ideal for someone ...

Community Options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference ...

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Introduction The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to join our frontline support team. You will provide exceptional customer service and ...

KBR, Inc.

Senior IT Customer Support

Alexandria, VA · On-site

KBR is seeking an experienced, detail-oriented Support Desk Analyst to join our technical ... IT support environments. * Physical Dexterity: Ability to lift and move equipment up to 25 lbs for ...

Robinson Tech

Tech-Intern

Kennewick, WA · On-site

$15.25 - $20.25/hr

Support the Helpdesk, Support Desk, and Projects teams wherever needed. Qualifications * Interest in Information Technology or Cybersecurity. * Strong communication and customer service skills.

Dillon Supply Company Inc.

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Position Summary We are seeking a Service Desk Analyst to join our North American IT team and serve as the first point of contact for IT support across the United States and Canada. This role is ...

CSafe Global Group

IT Support Analyst

Monroe, OH · On-site

$60 - $80/hr

... IT Support Analyst 30+ days ago Requisition ID: 1352 The IT Support Analyst is responsible for ... Provide desk-side support, physically assisting US-based employees with hardware, software, and ...

Maxima Consulting

IT Support Analyst

Manhattan, NY · On-site

$60 - $80/hr

The IT Support Analyst is responsible for timely, accurate, customer service focused, and properly documented resolution of issues submitted to the IT Service Desk. It is designated for on-call ...

CSafe Global

IT Support Analyst

Monroe, OH · On-site

The IT Support Analyst is responsible for delivering frontline technical support to end users ... Provide desk-side support, physically assisting US-based employees with hardware, software, and ...

Maxima Consulting

IT Support Analyst

New York, NY · On-site

The IT Support Analyst is responsible for timely, accurate, customer service focused, and properly documented resolution of issues submitted to the IT Service Desk. It's designated for "on call" ...

Community Options, Inc.

Help Desk Analyst

Dallas, TX · On-site

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is ... Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference ...

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It Support Desk Analyst information

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How much do it support desk analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it support desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What cities are hiring for It Support Desk Analyst jobs?

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Infographic showing various It Support Desk Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Service Desk Analyst

Tampa, FL • On-site

Noblesoft Technologies
Software Development • 51 - 200 employees
Learn more about Noblesoft Technologiesexternal

$19.25 - $26.50/hr

Contractor

Re-posted 3 days ago

Job description

Job Title:  IT Service Desk Analyst

Location:  Tampa, FL 33634

Job Description:

About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities include initial assessment, research, and resolution of incidents and requests regarding use of applications, software, hardware & infrastructure components. The Service Desk Analyst would be responsible for collecting information through a customer conversation, probing, accessing support tools, and additional support teams if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging other support teams in a timely manner.

Job Role and Responsibilities:

  • Perform technical support to client via telephone, chat, emails, or self-service tickets across all geographies.
  • Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported incidents and requests ensuring 100% compliance with Internal policies and procedures.
  • Provide hardware and software support to users which includes application supports like MS Office, Citrix, VPN, SCCM, Amazon Workspaces etc.,
  • Provide client with a first level resolution, where possible, leveraging standard operating procedures or work instructions.
  • Perform customer call backs as required.
  • Provide remote solutions to problems, inquiry problems, and explain the solution in such a way that non-technical users understand.
  • Build knowledge articles, or flag the need for such content, when relevant knowledge articles are not available.
  • Taking Ownership for the Tickets/Request and communicating with customers on a regular basis to ensure speedy resolution.
  • Hands on experience on ServiceNow/SNOW/RemedyNow/ any ITSM tool
  • Meet Service level agreements like response and resolution time, ASA (Average Speed of Answering), (Average Handling Time for a Ticket/Request) AHT and (Customer Satisfaction) CSAT.
  • Providing refreshers to onshore and offshore new members
  • Managing and Providing support to different LOB’s during requirement
  • Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
  • Knowledge of Mobile OS like iOS, iPadOS & Android

Eligibility Criteria:

  • Effective Oral and Written communication skills in all the languages known.
  • Should have 1-5 Years of work experience in IT Technical Support / Service Desk will be preferred.
  • Excellent Knowledge and working experience on Windows / iOS & Android OS troubleshooting related issues.
  • Experience with ServiceNow Ticketing System
  • Open to work in 24*7 Work Environment with rotational Shifts and Week-Offs
Bachelor’s Degree in computer science or a similar field, IT Diploma holders are also preferred
#NOBLE-NON-IT