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It Service Manager Jobs in Missouri (NOW HIRING)

Govcio LLC

IT Service Technician

Lees Summit, MO · On-site

$50K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Manage user relocation requests. * Ensure devices are properly encrypted. * Local On-Site Cabling.

Govcio LLC

IT Service Technician

Lees Summit, MO · On-site

$50K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Manage user relocation requests. * Ensure devices are properly encrypted. * Local On-Site Cabling.

VDart Inc

IT Service Management (ITSM)

Saint Louis, MO · On-site

$52.50 - $72.25/hr

VDart is an emerging global information technology staffing provider with expertise in Enterprise ... ITSM Manager * Implementation/up gradation/Development of ITSM (IM, CM, KM and SRM) on Remedy ...

VDart Inc

IT Service Management (ITSM)

Saint Louis, MO · On-site

$52.50 - $72.25/hr

VDart is an emerging global information technology staffing provider with expertise in Enterprise ... ITSM Manager * Implementation/up gradation/Development of ITSM (IM, CM, KM and SRM) on Remedy ...

Jobgether

$101K - $101K/yr

Experience with ISO 27001:2022, Microsoft Business Central, HubSpot, external security providers, PowerShell, Windows and macOS environments, or IT service management and ticketing tools is a strong ...

Lightedge

IT Support Technician

Kansas City, MO · On-site

$21 - $28.75/hr

Respond to employee requests through the IT Service Management (ITSM) system. * Troubleshoot common hardware, software, printer, Microsoft 365, VPN, Wi-Fi, and account access issues. * Provide ...

Lightedge

IT Support Technician

Kansas City, MO · On-site

$21 - $28.75/hr

Respond to employee requests through the IT Service Management (ITSM) system. * Troubleshoot common hardware, software, printer, Microsoft 365, VPN, Wi-Fi, and account access issues. * Provide ...

HomeWAV

IT Manager

Saint Louis, MO · On-site

$92K - $113K/yr

Manage IT Infrastructure & Systems ... Oversee networks, servers, cloud services, endpoints, and collaboration platforms. * Ensure ...

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All JobsIt Service JobsIt Service Manager JobsIt Service Manager Jobs in Missouri

It Service Manager information

See Missouri salary details

$24.9K

$97.6K

$149.6K

How much do it service manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for it service manager in Missouri is $97,632.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,400.00 and $121,000.00 per year, depending on experience, location, and employer.

What is an IT service manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What does an IT service manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What are the key skills and qualifications needed to thrive as an IT service manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT service manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

How much is an IT Service Manager paid?

The average salary for an IT Service Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Certifications like ITIL and strong leadership skills can influence earning potential.
More about It Service Manager jobs

What are the most commonly searched types of It Service jobs in Missouri?

The most popular types of It Service jobs in Missouri are:

What are popular job titles related to It Service Manager jobs in Missouri?

For It Service Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching It Service Manager jobs in Missouri look for?

The top searched job categories for It Service Manager jobs in Missouri are:

What cities in Missouri are hiring for It Service Manager jobs?

Cities in Missouri with the most It Service Manager job openings:

It Service Manager jobs near you
Infographic showing various It Service Manager job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $97,632 per year, or $46.9 per hour.

IT Service Technician

Govcio LLC

Lees Summit, MO • On-site

$50K/yr

Full-time

Re-posted 4 days ago

GovCIO rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

110th of 225 rated it services

Job description

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Lee's Summit, MO and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. Employee will be required to obtain an A+, ITIL Foundation, HDI certification, and one of the following within six months of hire: Security+, Network+, or Server+. The cost of certification will be reimbursed by GovCIO.
Responsibilities
The employee provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following:
    • Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
    • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
    • Recommend systems modifications to reduce user problems.
    • Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
    • Install operating system patches, upgrades etc. via SCCM Software Center
    • Provide remote support services for telework/home users.
      • Help ensure user applications work over VPN and/or Citrix.
    • Manage user relocation requests.
    • Ensure devices are properly encrypted.
    • Local On-Site Cabling.
    • Provide on-site support for enterprise groups such as the network and security operation centers.
      • Restart network equipment, including switches and routers as directed by enterprise networking.
      • Replace defective network equipment.
    • Wireless Services
      • Assist users with mobile communication devices.
      • Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
    • Asset Inventory Support
      • Assist with physical inventory as needed.
      • Assist with receiving and receipting property.
    • Disposal Preparation Support
      • Process computer equipment for disposal.
      • Ensure disposal policies are properly employed.
      • Ensure all devices are fully wiped of information before leaving the facility.
    • Video Conferencing and Audio/Video O&M
      • Troubleshoot system problems.
      • Work with support staff for remote troubleshooting and repairs.
      • Assist in setting up presentation devices and video conferencing units.
    • Support pre/post application releases.
    • Gather analyze, and report end-user support trends.
    • Assist tier 1 Service Desk with answering user calls.
    • Other duties as assigned.

Qualifications
Required Skills and Experience
  • High School with 0-3 years (or commensurate experience)
  • US Citizen
  • High degree of technical proficiency
  • Excellent problem-solving skills and analytical abilities

Preferred Skills and Experience
  • Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role
  • Certification in Microsoft Operating Systems
  • Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
  • CompTIA Network+
  • CompTIA A+
  • CompTIA Server+
  • CompTIA Security+

Clearance Required:
Must be able to obtain and hold a Public Trust Clearance.
#AR
#NSS
Posted Salary Range
USD $50,000.00 - USD $50,000.00 /Yr.

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