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It Service Manager Jobs in Illinois (NOW HIRING)

UNCOMN

IT Service Lead

Scott Air Force Base, IL · On-site

$80K - $95K/yr

This role is responsible for managing the service catalog, ITSM workflows, change governance, and service reporting to align IT service delivery with ISO 20000 service management expectations and ...

Sargent & Lundy

IT Service Desk Manager

Chicago, IL · Hybrid

Role Overview The IT Service Desk Manager is responsible for overseeing daily operations of the IT Service Desk team to ensure timely and effective resolution of technical issues and service requests.

Sargent & Lundy

IT Service Desk Manager

Chicago, IL · Hybrid

Role Overview The IT Service Desk Manager is responsible for overseeing daily operations of the IT Service Desk team to ensure timely and effective resolution of technical issues and service requests.

Sargent & Lundy

IT Service Desk Manager

Chicago, IL · On-site

$97.86K - $149.51K/yr

Role Overview The IT Service Desk Manager is responsible for overseeing daily operations of the IT Service Desk team to ensure timely and effective resolution of technical issues and service requests.

Sargent & Lundy

IT Service Desk Manager

Chicago, IL · Hybrid

Role Overview The IT Service Desk Manager is responsible for overseeing daily operations of the IT Service Desk team to ensure timely and effective resolution of technical issues and service requests.

WithumSmith+Brown

IT Service Analyst I

Chicago, IL · On-site +1

$65K - $70K/yr

Under supervision of the Senior IT Services Manager, the Service Technician provides first and second level hardware, software, and networking support. Supported by IT team members and management in ...

Power Construction

IT Services Specialist

Chicago, IL · On-site

... Manage incidents and service requests through the IT service management (ITSM) platform, ensuring accurate documentation, prioritization, and resolution in accordance with service standards • ...

powercon

IT Services Specialist

Chicago, IL · On-site

$65K - $85K/yr

... issues, managing service requests through the IT ticketing platform, and collaborating with internal IT teams and external vendors to maintain a high standard of service delivery. Key ...

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It Service Manager information

See Illinois salary details

$25.7K

$100.9K

$154.6K

How much do it service manager jobs pay per year?

As of May 27, 2026, the average yearly pay for it service manager in Illinois is $100,860.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,900.00 and $125,000.00 per year, depending on experience, location, and employer.

What Is an IT Service Manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What are the key skills and qualifications needed to thrive as an IT Service Manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT Service Manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT Service Manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

More about It Service Manager jobs
What are the most commonly searched types of It Service jobs in Illinois? The most popular types of It Service jobs in Illinois are:
What are popular job titles related to It Service Manager jobs in Illinois? For It Service Manager jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching It Service Manager jobs in Illinois look for? The top searched job categories for It Service Manager jobs in Illinois are:
What cities in Illinois are hiring for It Service Manager jobs? Cities in Illinois with the most It Service Manager job openings:
It Service Manager jobs near you
IT Service Lead

IT Service Lead

UNCOMN

Scott Air Force Base, IL • On-site

$80K - $95K/yr

Full-time

Medical, Retirement, PTO

Posted 8 days ago

Job description

At UNCOMN, we don’t just fix issues; we deliver secure solutions that power essential operations in both the public and private sectors. Our team tackles tough challenges—whether it’s improving organizational systems, streamlining logistics, or making sense of complex data—all with one goal: helping our clients succeed so they can continue serving others.
We’ve built a culture rooted in our Core Values, where innovation thrives, work-life balance is respected, and career growth is always encouraged. We're also proud to be recognized as a ‘Top Workplace,’ and that’s not just us talking; it’s our employees. Now, we’re looking for another Uncommon Genius to join our dynamic team. If you love solving puzzles, building new things, fixing what’s broken, or pushing the boundaries of creativity, we encourage you to explore the details of this position below!

UNCOMN is seeking an IT Service Lead to provide leadership for internal IT service delivery and direct oversight of the Service Desk, ensuring support services are consistent, measurable, and scalable. This role is responsible for managing the service catalog, ITSM workflows, change governance, and service reporting to align IT service delivery with ISO 20000 service management expectations and support effective business execution. This is an in-person position, with some remote flexibility, subject to supervisor approval and business needs, and additional key responsibilities include:
  • Maintain and improve the IT service catalog, including standard service offerings, request fulfillment workflows, and clear service ownership expectations.
  • Serve as a service owner for assigned internal technology services, helping ensure performance, reliability, and service delivery align with business requirements.
  • Partner with business units to understand service needs, identify pain points, and drive practical improvements that enhance internal technology services.
  • Oversee incident, service request, problem, and change management processes, including prioritization, escalation paths, and operational procedures.
  • Coordinate the Change Advisory Board (CAB), maintain the change calendar, and help ensure change records are complete, accurate, and well documented.
  • Prepare and review service reporting, including backlog health, cycle times, recurring issue trends, service performance, and opportunities to improve delivery.
  • Promote strong knowledge management practices that improve article quality, encourage reuse, and reduce repeat incidents.
  • Drive continual improvement efforts by identifying automation opportunities, process gaps, recurring service issues, and opportunities to optimize the user experience.
  • Ensure onboarding and offboarding services are carried out consistently through defined workflows, clear handoffs, and completion tracking.
  • Lead and support the Service Desk, combining day-to-day supervisory responsibility with hands-on ticket work as needed to maintain service continuity and support the team.
  • Perform other duties as assigned in support of business operations and company growth.
This position description outlines the core duties for this role, but it is not all-inclusive. Responsibilities may shift based on contract requirements, mission needs, or organizational objectives.
Requirements
  • 7+ years of combined education and professional experience in IT service management, service delivery, or IT operations leadership.
  • Must be eligible to obtain a Secret clearance, granted by the US Government, which requires US citizenship. The government also uses 13 adjudicative guidelines to determine an individual's eligibility.
  • Experience working in a structured ITSM environment and supporting mature service delivery practices.
  • Background leading or supporting a Service Desk team and working across technical and business stakeholders.
  • Strong knowledge of incident, request, problem, and change management principles.
  • Experience using service reporting and operational metrics to assess performance and support continuous improvement.
  • ITIL Foundation certification and/or familiarity with ISO 20000 preferred.
Why UNCOMN?
  • Instant Flexible PTO: Enjoy flexible paid time off starting your very first day with us!
  • Generous Holidays: Benefit from 7 paid holidays and up to 3 floating holidays annually.
  • Immediate Health Coverage: Get access to comprehensive health benefits from day one.
  • 401K Safe Harbor Match: Secure your future with our top-tier 401K matching program.
  • Growth Opportunities: Advance your career with our training and education assistance programs.
  • Free Employee Assistance Program (EAP): Access complimentary support services for you and your family.
Note: Benefits apply to full-time employees only.

Don’t meet every single requirement? We’re dedicated to building an uncommon, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

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