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It Service Management Process Analyst Jobs (NOW HIRING)

Neotecra

IT Business Process Analyst

New York, NY · On-site

$66K - $89K/yr

This position will develop IT communications programs for MTA and IT staff based on themes and take ... Years of experience in Business Process Modelling (& management) with MS Visio is required.

New

Charles IT

IT Service Manager

Middletown, CT · On-site

As a key member of the leadership team, you'll oversee daily IT service operations, mentor Team ... management, and escalation processes. * Proven ability to coach, mentor, and develop technical ...

Jobtailor

Service Desk Manager - Contract

Houston, TX · On-site

Strong understanding of IT service management and Service Desk best practices * Experience developing and implementing operational processes, SOPs, knowledge management practices, KPIs, and service ...

Maven LLC

IT Service Desk Analysts

Columbus, OH · On-site

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to ... Strong customer service, organization, and communication skills Strong process management skills ...

Pearson

Senior Lead, Service Management

... IT service management service across the enterprise - setting the standards, processes, and ... Positioned as a strategic data product that enables AI-driven impact analysis, automated change ...

Pearson

Senior Lead, Service Management

Sacramento, CA · On-site

... IT service management service across the enterprise - setting the standards, processes, and ... Positioned as a strategic data product that enables AI-driven impact analysis, automated change ...

Pearson

Senior Lead, Service Management

Providence, RI · On-site

... IT service management service across the enterprise -- setting the standards, processes, and ... Positioned as a strategic data product that enables AI-driven impact analysis, automated change ...

University of Iowa

IT Process Designer

Iowa City, IA · On-site

The role will operate within the Service Management team to drive workstreams, while interacting ... Map, analyze and optimize workflows and process data to improve efficiency, identify inefficiencies ...

Prophecy Technologies

Lead ITSM Support Analyst

The analyst will oversee incident and problem management processes for critical applications and ... ITSM (IT Service Management) * SQL * Reporting * Incident Management * Leadership * Database ...

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It Service Management Process Analyst information

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How much do it service management process analyst jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for it service management process analyst in the United States is $38.84, according to ZipRecruiter salary data. Most workers in this role earn between $28.37 and $45.67 per hour, depending on experience, location, and employer.

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Infographic showing various It Service Management Process Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $80,791 per year, or $38.8 per hour.

IT Business Process Analyst

New York, NY • On-site

Neotecra
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Neotecraexternal

$66K - $89K/yr

Contractor

Posted 3 days ago

New

Job description

Summary:
This role is responsible for overseeing the development, implementation, and enforcement of policies, procedures, internal controls and audits within MTA's IT Department. This includes review of existing items that may need to be revised or rescinded (e.g., asset policy and procedures), as well as identification of any new polices, procedures, or controls needed to appropriately evaluate, mitigate, and manage business risk. This role collaborates with the Executive Offices to develop and issue these documents as needed. This position will develop IT communications programs for MTA and IT staff based on themes and take the necessary steps to deliver and measure the success of such programs.
Qualifications, Experience, and Education:
• Preferred certified Lean Six Sigma Green Belt & Black Belt from an accredited institution or training company.
• Years of experience in Business Process Modelling (& management) with MS Visio is required.
• Excellent oral, written, presentation, and communication skills
• Proficiency with Microsoft Office 2013 (Word, Excel, PowerPoint)
• Proficiency with Microsoft SharePoint version 2010 or higher
• Familiarity with Microsoft Project version 2010 or higher
• Excellent inter-personal skills including the ability to work with individuals at all levels of the organization
• Strong analytical and problem-solving skills
• Ability to effectively prioritize and execute in a high-pressure environment
• Ability to independently set priorities and meet deadlines in a fast-paced environment, a self-starter
• Familiarity with creating Standard Operating Procedures (SOP’s) and documenting key process requirements and can produce sample work upon request to the MTA
• General Knowledge of public mass transit assets & operations
• Expert Knowledge of lean methods, waste elimination, 5S, total productive maintenance, flow, and error proofing
• Ability to perform root-cause analysis and value stream mapping
• Led Kaizen or CI events and or improvement teams and implemented lean manufacturing techniques.
• Strong Problem Solving & analytical skills
• Strong Project Management, coordination and multi-tasking skills
• Strong Leadership skills with the ability to develop, motivate and foster teamwork
• Strong ability to exercise a reasonable level or in-depth judgement and decision making
• Strong Verbal and written communication skills
• Excellent organizational & planning skills with attention to detail
• Must be able to work in a fast-paced environment
• Must be able to prepare concise and insightful reports in a timely manner
• Strong interpersonal skills with the ability to interact with all levels in the company & outside agencies
• Working knowledge of Microsoft office (Work, EXCEL, Visio, Access, etc).
• Proficient in MS VISIO for process mapping