It Service Management Process Analyst Jobs in Wisconsin

Job Title Senior IT Process Analyst Supervisor Pay Rate Min to Mid Range $100,944.00 - $126,180.00 Time Type Full time

Summary Under administrative direction, is responsible for the management, direction, and integration for the County's overall IT business process structure. This includes implementing a process hierarchy that streamlines processes and eliminates redundancy. Supports and drives the implementation of process-related policies, standards, governance and methodologies to enable the business to seamlessly adopt a process culture. Organizes quality improvement efforts. Flexibility to achieve performance excellence in a telework arrangement. Flexibility to deliver services in a telework environment and supervise colleagues in a telework environment.

Description Duties and Responsibilities:

• Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability
• Documents current business, management and general work processes and identify opportunities for improvement
• Accesses and analyzes processes, data points, and controls to determine sub-optimal performance, communicates findings clearly and effectively and make recommendations for improvement
• Aggregates and analyzes performance management data at the program and enterprise levels
• Conducts internal audits to ensure consistent use of established processes
• Supports the expansion and development of continuous process improvement and business process engineering skills
• Responsible for developing and maintaining the overall framework for internal record controls; to include generation of document and form templates
• Communicates business process enhancements and prioritization of solution requests and approved projects within the business process areas
• Establishes policy and procedure manuals that support new and existing processes
• Conducts training to ensure employees are aware of established processes
• Ensures development and continual improvement of applicable processes, policies, and procedures
• Maintains a close working relationship with management of all departments
• Performs other related duties as required

Minimum Qualifications:

• Graduation from an accredited college or university with a Bachelor Degree, and seven (7) years' of IT Process Development experience; or an equivalent combination of education and experience
• Must have experience with IT service management frameworks such as ITIL or COBIT
• Must have experience performing quality management within an IT environment
• Advanced knowledge of IT quality management processes; advanced knowledge of IT service delivery/management best practices frameworks; advanced knowledge of root cause analysis and corrective actions; knowledge of process management control systems; knowledge of quality control metrics; knowledge of all aspects of IT including software, infrastructure, and project management
• Strong skill in administering Standard Operating Procedures (SOPs)
• Ability to represent the County in a professional and effective manner; ability to maintain knowledge of regulatory requirements applicable to the County of Bexar; ability to write, perform and evaluate quality control procedures; ability to effectively communicate, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public
• Demonstrates technological intuitiveness
• Must secure and maintain a favorable background investigation and clearance
• Must clear a pre-employment physical and a pre-employment drug screen test
• Required to be on call 24 hours
• May be required to work more than 40 hours during the workweek
• May be required to work weekends

Preferred Certification/License:

• Lean Six Sigma process excellence Green Belt or higher certification
• IITIL certification

Working With Bexar County

• Bexar County offers employees a competitive salary, retirement, and benefits.
• Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren).
• Employee benefits are strategically designed to support an employee and family, work/life balance.
• Employee Benefits | Bexar County, TX - Official Website

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity. We are committed to providing equal opportunity for protected veterans and individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.