It Service Management Manager Jobs in Michigan (NOW HIRING)

The IT Manager will be responsible for leading day-to-day IT operations while driving technology planning and vendor management for a growing automotive manufacturing organization. This role serves as the primary escalation point for IT issues and acts as a key liaison between the business, third-party vendors, and managed service partners.

The IT Manager will oversee internal IT staff and ensure stable, secure, and scalable technology operations in a compliance-driven environment.

This is a contract to hire or direct hire role located onsite in Traverse City, Michigan.

Key Responsibilities:

• Oversee day-to-day IT operations across infrastructure, systems, and end-user support
• Manage and mentor internal IT staff, including Help Desk and Systems Administration personnel
• Serve as the primary escalation point for complex technical and operational issues
• Lead technology planning, roadmap development, and lifecycle management initiatives
• Act as the main IT liaison between business stakeholders, managed service providers, and third-party vendors
• Own vendor management activities, including performance oversight, coordination, and issue resolution
• Collaborate with Sentinel’s Managed Services, Help Desk, and SOC/SIEM teams to ensure effective service delivery
• Support infrastructure and platform transitions, including network standardization and virtualization changes
• Ensure IT operations align with compliance requirements, including government and manufacturing standards
• Maintain documentation, processes, and operational best practices

Technical Environment

• Network: Juniper, Cisco, Netgear, Ubiquiti
• Wireless: Juniper Mist
• Virtualization: VMware
• Microsoft 365 environment; experience with GCC High and CMMC compliance is highly beneficial
• Security will be managed by Sentinel, but security knowledge and oversight capability are strongly preferred
• Cloud experience is a plus

Preferred Qualifications

• Proven experience in an IT Manager or IT Lead role supporting enterprise or manufacturing environments
• Strong background in vendor management and third-party service coordination
• Experience supporting or managing teams across multiple IT functions
• Ability to translate business needs into technical solutions and priorities
• Familiarity with compliance-driven environments such as aerospace, defense, or automotive manufacturing
• Hands-on technical background with infrastructure, systems, or networking is strongly preferred

Requirements:

• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude
• We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. 

What you get:

We offer weekly competitive pay, medical, dental, vision, 401K and more.

MOTIVATED…..make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:      

Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team.  Learn more at www.sentinel.com/careers.

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.

The “Know Your Rights” Poster is available here

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Sentinel EEO Policy Statement is available here.

https://www.sentinel.com/about/diversity

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