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Escalations Manager Jobs in Michigan (NOW HIRING)

PHFM

Account Manager I - Exterior Services

Dewitt, MI · On-site

Milestone Escalation/Resolution * NTS Review and Resolve * Client Calls * QBR's * Customer ... Manage work orders and client relationships alongside teammates and leadership, including reviewing ...

Inspired HR

Escalation & Issue Resolution * Take ownership of critical customer escalations and ensure they are managed with urgency, structure, and professionalism. * Coordinate cross-functional teams to drive ...

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Aptiv PLC

Program Manager - Robotics & Drones

Troy, MI · On-site

$140 - $190/hr

Lead customer reviews, technical discussions, status updates, and escalation management activities. * Understand customer technology roadmaps and identify opportunities to support future business ...

Yanfeng

Senior Manager, Account

Novi, MI · On-site

Support issue escalation management during launch phases. * Lead engineering change commercialization activities. * Ensure customer-approved price changes are implemented accurately. * Coordinate ...

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Escalations Manager information

See Michigan salary details

$30.9K

$89.2K

$143.8K

How much do escalations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for escalations manager in Michigan is $89,152.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,200.00 and $112,400.00 per year, depending on experience, location, and employer.

What is an escalations manager?

Escalations Managers are professionals responsible for handling and resolving complex or high-priority customer issues that frontline support teams are unable to resolve. They coordinate between different departments, communicate directly with customers, and ensure that problems are addressed quickly and effectively. Their role also involves identifying recurring issues, recommending process improvements, and maintaining customer satisfaction by ensuring timely resolutions. Escalations Managers often work in industries like technology, telecommunications, or customer service, where managing customer relationships is critical.

How does an escalations manager typically collaborate with cross-functional teams to resolve complex customer issues?

As an Escalations Manager, you will regularly work with teams such as customer support, product development, engineering, and sales to address and resolve challenging customer concerns. This collaboration often involves facilitating meetings, collecting technical details, and ensuring all stakeholders are aligned on the resolution strategy. Effective communication and strong problem-solving skills are key, as you’ll need to coordinate resources and provide customers with timely updates. Building strong relationships with internal teams is essential to expedite solutions and prevent similar issues in the future.

What are the key skills and qualifications needed to thrive as an escalations manager, and why are they important?

To thrive as an Escalations Manager, you need expertise in problem-solving, conflict resolution, and customer service, typically backed by experience in support or operations management. Familiarity with CRM platforms like Salesforce, ticketing systems, and data analysis tools is often required, alongside certifications in ITIL or customer service management. Strong communication, emotional intelligence, and leadership skills help you defuse tense situations and guide teams effectively. These abilities are crucial for resolving high-impact issues quickly, maintaining customer satisfaction, and protecting the company’s reputation.

What is the difference between Escalations Manager vs Customer Support Manager?

AspectEscalations ManagerCustomer Support Manager
ResponsibilitiesHandles complex customer issues, manages escalation processes, resolves high-priority complaintsOversees customer service teams, manages support operations, improves customer satisfaction
Required SkillsProblem-solving, conflict resolution, communication, technical knowledgeLeadership, communication, customer service skills, team management
Work EnvironmentFast-paced, problem-solving focused, often within customer service or technical support teamsTeam management, strategic planning, customer interaction
Common Industry UsageTechnology, telecommunications, SaaS companiesRetail, finance, technology, service industries

The Escalations Manager focuses on resolving complex and high-priority customer issues, often requiring technical expertise and problem-solving skills. In contrast, the Customer Support Manager oversees the entire support team, ensuring overall customer satisfaction and support efficiency. Both roles are vital in customer service but differ in scope and focus.

How to become an escalations manager?

To become an escalations manager, candidates typically need several years of experience in customer service, support, or operations roles, along with strong problem-solving and communication skills. A bachelor's degree in business, management, or a related field is often preferred, and familiarity with customer relationship management (CRM) tools can be beneficial. Developing leadership abilities and understanding company policies for handling complex issues are also important for advancement into this role.

What are popular job titles related to Escalations Manager jobs in Michigan?

For Escalations Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Escalations Manager jobs in Michigan look for?

The top searched job categories for Escalations Manager jobs in Michigan are:

What cities in Michigan are hiring for Escalations Manager jobs?

Cities in Michigan with the most Escalations Manager job openings:

Escalations Manager jobs near you
Infographic showing various Escalations Manager job openings in Michigan as of August 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 86% In-person, 7% Hybrid, and 7% Remote job distribution, with an average salary of $89,152 per year, or $42.9 per hour.

Inter-Regional Flow Purchasing Program Manager

Stellantis

Auburn Hills, MI • On-site

Full-time

Re-posted 11 days ago

Stellantis rating

7.5

Company rating: 7.5 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

13th of 45 rated automakers

Job description

The IRF Purchasing Program Manager is responsible for coordinating and executing global sourcing strategies and inter-regional supply flows, ensuring contract integrity, supply continuity, and alignment across Purchasing, Supply Chain Management, Engineering, and Finance.
Core Responsibilities:
  • Lead coordination of inter-regional sourcing flows between NA and supplier regions (e.g., EE, SA, MEA, IAP)
  • Manage supplier and stakeholder interfaces across Purchasing, SCM, Engineering, and Finance
  • Execute sourcing decisions, lineup changes, and regional item setup in alignment with approved strategy
  • Oversee contract creation, maintenance, and pricing updates for IRF flows
  • Support capacity alignment, claims resolution, and escalation management with SCM
  • Drive data accuracy and execution in systems (e.g., PentaSAP, GST)
  • Contribute to commodity strategies and program sourcing decisions involving IRF

Desired Outcomes:
  • Stable and disruption-free inter-regional supply flow
  • Strong contract and pricing governance
  • Clear ownership and alignment across functions (SCM, Engineering, Purchasing, Finance)
  • Rapid issue escalation and resolution
  • High-quality execution and system accuracy across all IRF transactions

Basic Qualifications:
  • Bachelor's degree in business, Engineering, Finance, Supply Chain Management, or related fields
  • Minimum 8 years of experience in Purchasing or other disciplines that require significant negotiation and/or exposure to sourcing/project management processes
  • Ability to demonstrate past results achievement and leadership skills while working in cross-functional teams
  • Strong written and verbal communication skills
  • Must be comfortable interfacing with all levels of management
  • Self-motivated
  • Ability to lead and take ownership of projects
  • Ability to adapt to urgent requests

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