It Service Management Manager Jobs in Delaware (NOW HIRING)

Location: Delaware (Statewide) - Travel Required Throughout Delaware

Job Type: Part-Time (20 hours per week)

Impact Life is a nonprofit organization dedicated to empowering individuals through behavioral health, recovery support, housing, harm reduction, and community-based services throughout Delaware. Our mission is to inspire hope, promote recovery, and strengthen communities by providing compassionate, person-centered care.

We are seeking an experienced, motivated, and customer-focused IT Specialist to serve as the organization's primary internal technology resource. This position provides both strategic oversight and hands-on technical support while ensuring the reliability, security, and efficiency of technology systems across multiple office and program locations throughout Delaware.

The ideal candidate is a self-directed IT professional who is comfortable managing technology independently while partnering with organizational leadership to support operational excellence and organizational growth.

The IT Specialist is responsible for the administration, maintenance, security, and continuous improvement of Impact Life's technology infrastructure. This position combines systems administration, technology planning, cybersecurity, vendor coordination, and end-user support to ensure employees have reliable technology resources to successfully carry out the organization's mission.

This position serves as Impact Life's primary internal technology resource and requires a high degree of independence, initiative, and sound judgment. The IT Specialist is responsible for balancing strategic technology management with responsive day-to-day support while ensuring technology systems remain secure, reliable, and aligned with organizational needs.

• Provide timely technical support to employees for hardware, software, printers, mobile devices, and other technology equipment.
• Install, configure, maintain, and troubleshoot desktop computers, laptops, monitors, printers, scanners, and peripherals.
• Diagnose and resolve hardware, software, and connectivity issues.
• Coordinate employee technology onboarding and offboarding, including equipment setup, account creation, and equipment recovery.
• Maintain technology asset inventory and equipment records.
• Provide technical support for conference room technology and audio/visual equipment.

• Administer Microsoft 365, including Outlook, Exchange Online, Microsoft Teams, SharePoint, OneDrive, user account management, licensing, security settings, and multi-factor authentication.
• Create, modify, and disable user accounts and permissions.
• Manage Microsoft 365 licensing and user access.
• Support collaboration tools and assist users with Microsoft applications.

• Maintain office technology infrastructure, including wireless networks, internet connectivity, printers, and technology equipment.
• Support and maintain Ubiquiti networking equipment and Ubiquiti Protect security camera systems.
• Coordinate hardware deployments, upgrades, replacements, and preventative maintenance.
• Maintain technology documentation, inventories, and standard operating procedures.
• Recommend technology improvements that enhance organizational efficiency and security.

Provide technical support and administration for organizational technology platforms, including but not limited to:

• Microsoft 365
• Slack
• Behave Electronic Medical Record (EMR)
• ADP Workforce Now
• Relias
• Workable
• SignNow
• Adobe Creative Cloud

• Maintain endpoint security and support cybersecurity best practices.
• Coordinate software updates, operating system updates, and patch management.
• Promote safe technology practices through employee education.
• Assist with backup verification and disaster recovery planning.
• Respond appropriately to technology security incidents.

• Serve as the primary point of contact for technology vendors and service providers.
• Coordinate hardware purchases, warranty support, software licensing, and equipment repairs.
• Evaluate technology solutions and make recommendations that support organizational goals.

• Recommend technology improvements that enhance operational efficiency, security, and user experience.
• Assist leadership with technology planning, budgeting recommendations, and technology lifecycle replacement planning.
• Maintain documentation of technology systems, configurations, and standard operating procedures.
• Support technology projects from planning through implementation.

The IT Specialist will support technology systems including, but not limited to:

• Microsoft 365
• Outlook
• Exchange Online
• Microsoft Teams
• SharePoint
• OneDrive
• Slack
• Behave Electronic Medical Record (EMR)
• Adobe Creative Cloud
• ADP Workforce Now
• Relias
• Workable
• SignNow
• Windows 11
• Ubiquiti UniFi networking
• Ubiquiti Protect security camera systems
• Printers and multifunction devices
• Audio/visual and conference room technology
• Mobile devices

• Part-time, approximately 20 hours per week.
• Regular schedule is Monday through Friday during normal business hours.
• Work schedule may be flexible based on organizational needs and mutual agreement.
• Occasional evening or weekend availability is required to support technology projects, system maintenance, organizational events, emergency technical issues, or other business needs.
• Regular travel between Impact Life locations throughout Delaware is required.

Requirements

• Associate's degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and professional experience.
• Minimum of five (5) years of progressively responsible IT experience.
• Demonstrated experience administering Microsoft 365, including Outlook, Exchange Online, Microsoft Teams, SharePoint, OneDrive, user account management, licensing, security settings, and multi-factor authentication.
• Experience supporting Windows-based computers, hardware deployment, software installation, and office technology.
• Experience maintaining office technology infrastructure, including wireless networks, printers, and related equipment.
• Strong troubleshooting, problem-solving, and customer service skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to manage multiple priorities while working independently.
• Valid driver's license with reliable transportation and the ability to travel between Impact Life locations throughout Delaware.

• Experience supporting electronic medical record (EMR) systems, preferably Behave or a comparable healthcare platform.
• Experience administering Slack.
• Experience supporting Adobe Creative Cloud licensing and applications.
• Experience supporting nonprofit or healthcare organizations.
• Experience supporting multiple office locations.
• Experience with Ubiquiti networking and security camera systems.

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft 365 Certification
• Microsoft Certified Administrator
• Ubiquiti certification or equivalent experience.

• Ability to lift and carry equipment weighing up to 50 pounds.
• Ability to install, move, and configure technology equipment.
• Ability to work under desks, in equipment closets, and in various office environments.
• Ability to travel regularly between multiple Delaware locations.
• Ability to occasionally climb a ladder when installing or servicing technology equipment.

Benefits

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, ROTH 401K)
• Paid Time Off
• 11 Paid Holiday's Yearly
• Training & Development
• Wellness Resources

At Impact Life, technology plays a critical role in supporting the employees and programs that make recovery possible. As our IT Specialist, you will have the opportunity to build, improve, and maintain the technology that supports life-changing work across Delaware.

We offer:

• Competitive hourly compensation.
• Flexible part-time schedule.
• Professional development opportunities.
• Mileage reimbursement for approved business travel.
• A collaborative, mission-driven workplace where your expertise directly supports employees and the individuals we serve.