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It Service Management Manager Jobs in Delaware (NOW HIRING)

Manage end-to-end IT service delivery, ensuring SLAs and KPIs are consistently met within the ServiceNow platform. * Collaborate closely with internal business stakeholders, particularly in Finance ...

IT Specialist (Part-Time) Location: Delaware (Statewide) - Travel Required Throughout Delaware Job ... Vendor Management * Serve as the primary point of contact for technology vendors and service ...

IT Specialist (Part-Time) Location: Delaware (Statewide) - Travel Required Throughout Delaware Job ... Vendor Management * Serve as the primary point of contact for technology vendors and service ...

IT Specialist (Part-Time) Location: Delaware (Statewide) - Travel Required Throughout Delaware Job ... Vendor Management * Serve as the primary point of contact for technology vendors and service ...

IT Specialist (Part-Time) Location: Delaware (Statewide) - Travel Required Throughout Delaware Job ... Vendor Management * Serve as the primary point of contact for technology vendors and service ...

IT Specialist (Part-Time) Location: Delaware (Statewide) - Travel Required Throughout Delaware Job ... Vendor Management * Serve as the primary point of contact for technology vendors and service ...

New

IT Specialist (Part-Time) Location: Delaware (Statewide) - Travel Required Throughout Delaware Job ... Vendor Management * Serve as the primary point of contact for technology vendors and service ...

Showing results 21-40

It Service Management Manager information

What is the difference between It Service Management Manager vs Service Desk Manager?

AspectIt Service Management ManagerService Desk Manager
ResponsibilitiesOversees IT service delivery, manages ITSM processes, aligns IT services with business needsManages the service desk team, handles user support, ensures ticket resolution efficiency
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic IT department, cross-department collaborationHelp desk or support center, direct user interaction
FocusIT service management processes and strategyUser support and incident resolution

The It Service Management Manager focuses on overseeing ITSM processes and aligning IT services with business goals, while the Service Desk Manager concentrates on managing support teams and resolving user issues. Both roles require ITIL certifications and involve working within IT departments, but their scope and daily tasks differ significantly.

What does an IT Service Management Manager do?

An IT Service Management Manager oversees the design, implementation, and management of IT service processes to ensure efficient delivery and support. They coordinate teams, monitor service performance, and implement best practices such as ITIL to improve service quality and align IT services with business goals. Strong leadership, communication skills, and knowledge of ITSM tools are essential for this role.
What job categories do people searching It Service Management Manager jobs in Delaware look for? The top searched job categories for It Service Management Manager jobs in Delaware are:
Infographic showing various It Service Management Manager job openings in Delaware as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Hybrid job distribution.

IT Applications Manager-HR

Texas State Library and Archives Commision

Millsboro, DE โ€ข On-site

Full-time

Re-posted 7 days ago


Job description

The IT Applications Manager - HR shall help provide leadership management to the HR and Production (Kronos) area. This position will provide subject matter expertise and act as the business unit consultant pertaining to technology and support the business in its charge to develop and maintain computing capabilities and services that meet the needs of the organization. This position will be responsible for all Enterprise Resource Management (ERP) aspects of the HR and Production (Kronos) area including supervision of information technology application employees, recommendations for technical acquisitions and development of guidelines, standards and procedures. The IT Applications Manager - HR is tasked with helping define the strategic planning, tactical and operational decision making to fulfill the mission of the IT department.
Major Duties & Responsibilities
  1. Proactively make recommendations to business managers in respect to technology (HR, Production).
  2. Responsible for managing Mountaire staff, suppliers and service companies associated to a defined list of applications. Maintain adequate domain knowledge of the business strategies to ensure maximum value realization.
  3. Provide support to IT Leadership in program operations including, budget/forecasting, financial reconciliation, vendor management and procurement. Experience in Oracle HCM a must.
  4. Holistic project monitoring, controls, team integration and corrective action as needed. Ensure the application of project management best practices and company software development lifecycle (SDLC) standards are appropriate.
  5. Configure and support any third-party application as needed.