ZipRecruiter

Log In

1

It Service Management Manager Jobs in Alabama (NOW HIRING)

Pearson

Senior Lead, Service Management

Montgomery, AL · On-site

Make technology work for everyone, everywhere. Pearson, the world's leading learning company, is seeking a Head of IT Service Management to lead the enterprise-wide ITSM capability within the Office ...

Koch Industries

Site IT Technology Leader

Brewton, AL · On-site

$75K - $92K/yr

Experience with IT service management practices and tools (e.g., ITIL, ServiceNow), including KPI/SLA reporting and continuous improvement. * Ability to communicate complex technical concepts to ...

next page

Showing results 1-20

All JobsIt Service Management JobsIt Service Management Manager JobsIt Service Management Manager Jobs in Alabama

It Service Management Manager information

What is the difference between It Service Management Manager vs Service Desk Manager?

AspectIt Service Management ManagerService Desk Manager
ResponsibilitiesOversees IT service delivery, manages ITSM processes, aligns IT services with business needsManages the service desk team, handles user support, ensures ticket resolution efficiency
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic IT department, cross-department collaborationHelp desk or support center, direct user interaction
FocusIT service management processes and strategyUser support and incident resolution

The It Service Management Manager focuses on overseeing ITSM processes and aligning IT services with business goals, while the Service Desk Manager concentrates on managing support teams and resolving user issues. Both roles require ITIL certifications and involve working within IT departments, but their scope and daily tasks differ significantly.

What job categories do people searching It Service Management Manager jobs in Alabama look for?

The top searched job categories for It Service Management Manager jobs in Alabama are:

It Service Management Manager jobs near you
Infographic showing various It Service Management Manager job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Manager - Cybersecurity (IT Planning)

Montgomery, AL • On-site

Hyundai Motor Company
See more jobs at Hyundai Motor Companyexternal

$93K - $115K/yr

Full-time

Re-posted 5 days ago

Job description

Position Summary:
Responsible for leading the development and execution of enterprise IT strategic planning, governance, vendor management, and budget management processes. This role ensures alignment between business objectives and IT services delivered by external providers, overseeing planning, budgeting, performance management, and audit compliance.
Essential Functions:
  • Develop and maintain the enterprise IT strategic roadmap aligned with business and corporate objectives
  • Govern IT portfolio planning and prioritization, ensuring optimal allocation of resources for infrastructure and enterprise systems
  • Lead annual IT budgeting and forecasting, including cost optimization across vendor-delivered services
  • Facilitate IT governance boards to drive decision-making on priorities, risks, and investments
  • Manage business demand intake and translate requirements into structured IT plans within defined scope boundaries
  • Serve as the primary liaison with IT service provider to coordinate all IT activities between internal stakeholders and the external provider
  • Establish and manage vendor governance (SLAs, KPIs, performance reviews) to define measurable service expectations and regularly review provider performance against agreed targets
  • Monitor and report IT provider performance and collaborate on improvement actions as needed
  • Identify and mitigate risks across IT projects, vendor delivery, and compliance areas
  • Lead IT service provider audits covering performance, security, and contract adherence
  • Coordinate and response for internal and external IT audits
  • Ensure IT services meet security, regulatory, and corporate governance requirements while driving continuous improvement
  • Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management System (SMS) requirements.
  • Meet all other requirements as assigned

Education:
  • Bachelor's Degree in Computer Science or equivalent preferred
  • Advanced degree desired

Related Experience:
  • 10 - 15 years job related experience preferred
  • 8+ years of experience in IT strategy, portfolio management desired
  • Experience managing third-party IT service providers
  • Familiarity with IT audit, risk management, and compliance framework (SOX, ISO27001, COBIT)

Training / Certification:
  • PMP (Project Management Professional), ITIL v4 Foundation or above preferred

Skills / Knowledge:
  • In-depth understanding of IT infrastructure, networking, and frameworks
  • Vendor management
  • Project management
  • Negotiation and contract oversight

Additional Information:
Position may require occasional travel (domestic or foreign). Flexibility in working hours to include weekends, holidays, and off shift. Position may require on-call duty or overtime due to overall responsibility.

Apply