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It Program Manager Jobs in Alberta (NOW HIRING)

SMS Equipment

Manager, IT Service Delivery

Acheson, AB · Hybrid

CA$115K - CA$125K/yr

SMS is looking for a Manager, IT Service Delivery to lead end-to-end IT Service Management and ensure reliable, high-quality IT services across the organization. Reporting to the Director, IT & ...

Ketek Group Inc

IT Project Coordinator

Edmonton, AB · On-site +1

RRSP matching program * Competitive wages and flexible vacation * Family-operated business Ketek ... Track and manage projectdeliverables, ensuring they meet quality standards and are completed ...

Long View Systems

IT Recruiter

Calgary, AB · On-site

CA$60K - CA$80K/yr

Partner with hiring managers and technical teams to gather role requirements and translate them ... IT consulting, MSP, or similar high-demand technical environment * Demonstrated experience ...

HollisWealth

IT Business Analyst

Calgary, AB · Hybrid

To support change management, define and execute effective User Acceptance Test plans related to ... programs; Visio, Excel, PowerPoint. * High attention to detail and accuracy, with a strong sense of ...

RDR Casino

IT Support Technician

Red Deer, AB

Position Summary Under the direction of the IT Manager, the IT Support Technician is responsible for providing day-to-day technical support and maintenance for the resort and casino IT systems and ...

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All JobsIt Program Manager JobsIt Program Manager Jobs in Alberta

It Program Manager information

See Alberta salary details

$35

$65

$93

How much do it program manager jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for it program manager in Alberta is $65.58, according to ZipRecruiter salary data. Most workers in this role earn between $55.05 and $75.00 per hour, depending on experience, location, and employer.

What are some common challenges IT Program Managers face when coordinating cross-functional teams?

IT Program Managers often work with cross-functional teams that include developers, business analysts, QA specialists, and stakeholders from various departments. One common challenge is ensuring effective communication and alignment among diverse team members with different priorities and technical backgrounds. Balancing competing deadlines, managing resource allocation, and navigating organizational changes can also be demanding. Successful IT Program Managers proactively address these challenges by setting clear expectations, fostering collaboration, and regularly updating stakeholders on progress.

Can I be a PM without experience?

Becoming an IT Program Manager typically requires prior experience in project management, technical knowledge, and leadership skills. Entry-level roles may be limited, but gaining certifications like PMP or Agile can help demonstrate competence and improve chances of advancement without extensive experience.

What are IT Program Managers?

IT Program Managers are professionals responsible for overseeing and coordinating multiple technology projects within an organization. They ensure that these projects align with the company’s strategic goals, managing resources, budgets, timelines, and stakeholder communication. Unlike project managers who focus on individual projects, program managers manage a portfolio of related projects to achieve broader business objectives. They play a key role in risk management, resolving issues, and ensuring successful program delivery.

Can I make 100k as a project manager?

IT program managers can earn $100,000 or more annually, especially with experience, certifications like PMP, and managing large or complex projects. Salaries vary based on industry, location, and company size, with senior roles often exceeding this amount. Developing strong leadership, technical skills, and project management expertise can help achieve higher compensation.

What is the difference between It Program Manager vs IT Project Manager?

AspectIT Program ManagerIT Project Manager
ResponsibilitiesOversees multiple related projects, aligns them with business goals, manages program-level risks and resources.Manages individual projects, ensuring specific objectives, scope, and deadlines are met.
CertificationsPMP, PgMP, ITILPMP, CAPM, ITIL
Work EnvironmentStrategic, cross-project coordination, senior management interactionProject execution, team management, stakeholder communication
FocusProgram-level outcomes and strategic alignmentProject-specific deliverables and timelines

While both roles require similar certifications and work in IT environments, an IT Program Manager oversees multiple projects to ensure they align with broader business objectives, whereas an IT Project Manager focuses on the successful delivery of individual projects.

What is the pay of an IT manager?

The average salary of an IT program manager typically ranges from $90,000 to $150,000 annually, depending on experience, location, and company size. Certifications like PMP or ITIL can influence salary levels, and managerial roles often include benefits such as bonuses and stock options.

What are the key skills and qualifications needed to thrive as an IT Program Manager, and why are they important?

To thrive as an IT Program Manager, you need expertise in project management, budgeting, and IT systems, often supported by a bachelor’s degree and certifications such as PMP or Agile. Familiarity with project management tools (e.g., Jira, MS Project) and enterprise IT platforms is typically required. Strong leadership, communication, and problem-solving skills help you effectively coordinate teams and manage stakeholder expectations. These skills ensure successful delivery of complex IT initiatives on time and within scope, driving organizational goals.

Is being a TPM a good career?

A Technical Program Manager (TPM) role is considered a strong career choice for those with project management, technical, and leadership skills, as it involves coordinating complex projects across teams. It offers opportunities for growth into senior management positions and often requires certifications like PMP or Agile expertise. The role typically involves a fast-paced environment and requires excellent communication and problem-solving abilities.

What Does an IT Program Manager Do?

An IT program manager works to develop and oversee different programs for an employer. In this career, responsibilities are to create a plan or framework for the program, implement the framework, and oversee teams of employees working on projects. They may be involved in selecting a team projects, planning a budget and timeline, and defining the project scope as it relates to the company’s regular operations. Qualifications often include a bachelor’s degree or master’s degree in computer science or information technology.

More about It Program Manager jobs
What are popular job titles related to It Program Manager jobs in Alberta? For It Program Manager jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching It Program Manager jobs in Alberta look for? The top searched job categories for It Program Manager jobs in Alberta are:
What cities in Alberta are hiring for It Program Manager jobs? Cities in Alberta with the most It Program Manager job openings:
It Program Manager jobs near you
Infographic showing various It Program Manager job openings in Alberta as of June 2026, with employment types broken down into 2% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $136,412 per year, or $65.6 per hour.

Manager, IT Service Delivery

SMS Equipment

Acheson, AB • Hybrid

CA$115K - CA$125K/yr

Full-time

Posted 25 days ago

Job description

SMS is looking for a Manager, IT Service Delivery to lead end-to-end IT Service Management and ensure reliable, high-quality IT services across the organization. Reporting to the Director, IT & Cybersecurity, this role is accountable for the IT service delivery model, ServiceNow platform ownership, and continuous improvement of service performance, user experience, automation, and AI-enabled service delivery.
 
Work Location: Acheson, AB.
Salary: $115,000 - $125,000 plus incentives.
Work Arrangement: Hybrid – providing the flexibility to work remotely up to 2 days per week.
Schedule: Monday to Friday.
 
What You'll Do:
  • Provide overall accountability for IT Service Delivery, including the IT Service Desk and end-user support services across multiple regions.
  • Ensure consistent, reliable, and customer-focused IT services aligned with ITIL best practices.
  • Act as the senior operational escalation point for service-related issues impacting the business.
  • Oversee and govern the outsourced IT Service Desk, including service quality, SLA/KPI performance, and continuous improvement.
  • Manage service delivery across regions and time zones, working with international service partners to ensure seamless global support.
  • Lead, coach, and develop a team of internal IT Support Analysts, fostering a high-performance, customer-centric service culture.
  • Own and continuously improve ITSM processes including incident, request, problem, change, asset, and knowledge management.
  • Serve as Product Owner for the ServiceNow platform, driving roadmap development, adoption, automation, reporting, and integrations.
  • Lead the adoption of AI and automation in IT service delivery to improve efficiency, deflect incidents, and enhance user experience.
  • Oversee end-user IT hardware and software procurement, asset lifecycle management, and license compliance in collaboration with Procurement and Finance.
    • This role deals with laptops, tablets, phones, related peripherals, and operating systems and software.
  • Partner with cross-functional IT teams and business stakeholders to ensure services are secure, reliable, and aligned with enterprise standards.
What You Bring:
The successful candidate has extensive experience in IT service delivery and people leadership, with a strong background in IT Service Management and managing service desk operations in complex, multi-site environments. You bring a customer-focused mindset, excellent communication skills, and a proven ability to lead teams and vendors through continuous improvement and change.
 
Other requirements include:
  • Postsecondary education in Information Technology, Computer Science, or a related field, or equivalent experience.
  • 8+ years of progressive experience in IT service delivery, IT support, or IT operations.
  • 3+ years of experience leading IT support or service delivery teams.
  • Experience managing outsourced or managed service providers, ideally in a 24/7 support environment.
  • Strong working knowledge of ITIL-based IT Service Management.
  • Hands-on experience with ITSM platforms, preferably ServiceNow.
  • Experience driving automation, self-service, and AI-enabled service improvements.
  • ITIL and ServiceNow certifications are considered strong assets.

This position is classified as a Mid-Level Leader role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise) and leadership competencies (people leadership, managing through change and uncertainty, and influence).

 
Pre-Employment
This position is risk sensitive. Candidates may be required to complete:
  • Drug and alcohol test
  • Criminal record check

      This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired. 

      We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

      At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

      SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.

      Apply