It Problem Manager Jobs in Boston, MA (NOW HIRING)

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Benefits:

• Health insurance
• Paid time off
• 401(k) matching

Field Support Engineer

TeamLogic IT of Northeastern Massachusetts
Woburn, MA | Full-Time

Grow Your IT Career with a Leading Managed Services Provider

Do you enjoy solving technical problems, working directly with customers, and building technology solutions that make a real impact?

TeamLogic IT of Northeastern Massachusetts is seeking a Field Support Engineer to join our growing team. In this role, you'll support a variety of small and midsize businesses across the Greater Boston area, helping them maintain secure, reliable, and productive IT environments.

This is an excellent opportunity for an experienced IT professional who enjoys both hands-on technical work and customer interaction.

Who We Are?

We are an IT Managed Services Provider located in Woburn, MA focused on providing support for small to midsized businesses looking to outsource their IT functions. Relationship flexibility enables work arrangements that accommodate different levels of service. Whether it be fully outsourced IT, supplemental IT, or project-based assistance.

We are a family-owned member of a franchisee network of 350 TeamLogic IT locations nationwide. The strength of our network has placed us at #65 on the MSPmentor.net Top 501 Managed Service Providers.

Our primary geographical support area spans from Boston and its surrounding communities to the New Hampshire border.

What You'll Do

• Provide onsite and remote technical support for business clients
• Deploy, configure, and support Windows workstations and servers
• Deploy, configure and support MacOS devices
• Support of mobile devices and tablets
• Support various line of business applications for customers
• Support Microsoft 365 environments
• Support Google Workspace environments
• Configure and support Mobile Device Management platforms
• Configure and troubleshoot networking equipment including firewalls, switches, wireless access points, and VPNs from various manufacturers
• Assist with infrastructure projects, upgrades, and migrations
• Monitor and maintain client systems using industry-leading management tools
• Create and maintain technical documentation
• Deliver outstanding customer service and technical expertise

Required Experience

• 3+ years of professional IT experience
• Strong troubleshooting and problem-solving skills
• Experience supporting Windows 10/11 and Windows Server environments
• Experience with Microsoft 365 administration
• Understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, and wireless networking
• Experience with Hyper-V, VMware, or other virtualization technologies is a plus
• Excellent communication and customer service skills
• Ability to work independently and manage multiple priorities

Preferred Skills and Experience

• MSP experience
• Microsoft certifications
• Cisco certifications
• CompTIA certifications
• Experience with RMM platforms such as NinjaOne, ConnectWise, Datto, or Kaseya
• Experience with MDM platforms such as Intune, NinjaMDM, JumpCloud, JAMF, and Addigy.

Why Join TeamLogic IT?

• Competitive compensation
• Health benefits
• Paid time off and holidays
• Professional development opportunities
• Certification assistance
• Exposure to a wide variety of technologies
• Collaborative team environment
• Opportunities for career advancement

Requirements

• Valid driver's license
• Reliable transportation
• Ability to travel to client locations throughout Massachusetts and Southern New Hampshire
• Ability to participate in occasional after-hours project work
• Ability to participate in our paid, on-call program

About TeamLogic IT

TeamLogic IT is a nationally recognized provider of managed IT services and technology solutions. Our Northeastern Massachusetts office supports businesses throughout the region by delivering proactive IT support, cybersecurity, cloud services, and strategic technology guidance.

We are committed to helping both our clients and our employees succeed.

Apply today and become part of a growing team that values technical excellence, continuous learning, and exceptional customer service

Flexible work from home options available.

Compensation: $75,000.00 - $95,000.00 per year

Our growth isn't measured in numbers, it's an investment in aligning with the best talent

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We're Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.