It Problem Manager Jobs in Boston, MA (NOW HIRING)

Somerville, Massachusetts, United States

Mobi.AI is a leading AI platform and solution provider born from MIT's Computer Science and Artificial Intelligence Lab, specializing in building collaborative AI systems that solve complex business challenges in travel, transportation, and process automation. With a proven track record of transforming customer experiences and business operations for global brands, Mobi has brought cutting-edge AI technology from research to real-world applications.

We believe the best ideas emerge when diverse perspectives come together, so we're building a team that truly reflects that belief. If you're energized by complex challenges, inspired by working alongside thoughtful teammates, and passionate about building technology that enhancesrather than replaceswhat makes us human, you'll feel right at home here.

Our work is centered on five core values:

• Show up, be you. We welcome every kind of thinker, maker, and teammate: quiet or bold, methodical or messy, with all their talents and quirks. Inclusion isn't a checkboxit's how we connect, grow together, and do our best work.
• Be scrappy, stay steady. We're resilient and quick on our feet, adapting with creativity and staying grounded when things shift.
• Create transparency, collaborate better. We believe knowledge grows when it's shared. Clear, open communication builds trust and strengthens collaboration.
• Foster community, be compassionate. We show up for our teammates, customers, and neighbors. Strong businesses grow from relationships built with care and grounded in shared effort.
• Build thoughtfully, create impact. We design for clarity, build for scale, and measure success through real-world impact.

About the Role:

The Outbound Growth Manager is a first-of-its-kind hybrid rolepart lead generation, part demand generation, and fully accountable for both. This isn't a sales role dressed up in marketing language, and it's not a marketing role that hands off to sales at the first sign of traction. It's one person owning the entire top-of-funnel motion: building the intelligence to know which accounts to prioritize, designing programs to create demand and warm them up, and personally leading the outbound effort to convert that engagement into a qualified pipeline. If you love connecting the dots between marketing and sales and want to see the direct impact of your work, this role was built for you.

Account-Based Marketing Responsibilities:

• Design and own end-to-end ABM campaigns across target accounts, spanning email, LinkedIn, paid social, direct mail, virtual and in-person events, and personalized experiences
• Develop account-specific messaging frameworkstranslating high-level value propositions into narratives that resonate with each account's industry, pain points, and strategic priorities
• Collaborate with internal stakeholders to produce tailored sales assets: account-specific landing pages, one-pagers, case studies, and outreach sequences
• Own a performance dashboard covering pipeline influence, campaign engagement, meeting conversion rates, and account progression across the full sales cycle
• Run regular retrospectives on campaign performance and use those findings to iterate on sequencing, targeting, and content strategy
• Test and optimize across channelstreating every campaign as a learning opportunity to sharpen what's working and cut what isn't
• Stay current on the competitive landscape and target industries so your messaging always feels timely and relevant, not generic

Sales-Based Responsibilities:

• Partner with the CRO to define account strategyaligning on stakeholder mapping, timing, and the sequencing of marketing and sales touches to eliminate duplication and conflicting outreach
• Research and monitor target accounts for high-signal triggersfunding rounds, leadership changes, product launches, and hiring activityto identify and act on natural opening moments for outreach
• Own a tiered pipeline of target accounts across all funnel stages, actively managing engagement to ensure no high-priority account goes cold or stalls
• Build and maintain a dynamic target account list with rigorous CRM hygienekeeping contact details, engagement history, and account context current and actionable
• Drive outbound prospecting across email, phone, and LinkedIn with a disciplined cadence, clear alignment to sales objectives, and consistent CRM documentation of all activity

What We're Looking For:

• Educational Background: Bachelor's degree or equivalent years of relevant work experience. Candidates with non-traditional backgrounds will be considered if their prior experience and work history are highly relevant.
• Bias for Action and Hustle: A do-er who likes to think but doesn't get paralyzed by thinking. Comfortable operating tactically. Force of personality, drive, and creative judgment matter as much as the playbook.
• Demand Gen Fluency: Strong understanding of pipeline accountability, ICP definition, vertical messaging, sales SLAs, and the demand-gen toolkit (LinkedIn ads, outbound, intent data, MAP/CRM workflows). You speak the same language as sales.
• Creative + Analytical Range: Exceptional skills in writing tailored, voice-driven content AND in reading response data to inform decisions, define messaging requirements, and prioritize accounts for maximum impact. Equally comfortable with white papers and dashboards.
• Collaboration and C-Suite Communication: Proven ability to work seamlessly across sales, product, and executive teams. You can present a campaign plan to a CEO, defend it under questioning, and adjust on the fly.
• Builder Mindset: Excited to build the motion, not just optimize one that already exists. You've been the early or first marketing hire at a startup, the first ABM hire on a small team, or otherwise built a function from scratchand you want to do it again.
• Customer Engagement: Skilled in gathering market feedback, conducting account-level research, and presenting compelling, well-structured marketing programs to customers, partners, and business leaders.
• ABM Experience: Experience with designing, running, and scaling account-based marketing programs at a B2B (ideally B2B2C or consumer-adjacent) company, with a focus on driving response, pipeline, and qualified engagement at named accounts.
• SDR / BDR Experience (Nice-to-Have): Track record of consistent quota attainment in a pipeline-generation rolecan speak to monthly meeting targets, conversion rates, and pipeline contribution with specific numbers.
• Domain Adjacency (Nice-to-Have): Experience marketing into travel, hospitality, airlines, hotels, transport, logistics, or consumer-facing platformsor experience marketing AI, data, or infrastructure products to enterprise buyers. Travel domain is a plus, not a hard requirement.

Location & Schedule:

Our office is located in the heart of Davis Square. We operate on a hybrid schedule: 2 days at home, 3 days in the office. We let our team determine which days work best for them. We provide lunch in the office Monday through Friday, so when you do commute in, you have one less thing to manage.

Work Authorization:

We are unable to provide visa sponsorship at this time. Individuals who are currently on a visa or may need sponsorship in the future are encouraged to reconnect with us down the line, as our immigration policy may change.

Pay Transparency:

The salary range for this US full-time position is between $75,000- $150,000 and is eligible for an annual company bonus, subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum targets for candidates. The following factors are considered when determining the compensation offered: work location, skills, experience, and any relevant education or training. The Recruiter or Hiring Manager can share more about the specific salary range with you during the recruitment process and answer any questions you have.

Benefits & Perks:

• Competitive Base Salary + Annual Bonus
• Comprehensive Health Insurance (Medical, Dental, and Vision) for you and your family, covered mostly by the company.
• Company-paid Disability and Life Insurance
• Optional Pet Insurance and Identity Theft Protection
• Paid Parental Leave (for all types of parents and families)
• Equity ownership in the company
• 401k Plan
• Unlimited Paid Time Off + $1,000 Bonus for taking five consecutive days off
• Flexibility to work anywhere in the world for one month a year
• Tuition Reimbursement
• Cell Phone & Transportation Reimbursement
• Lunch daily from local restaurants
• Cozy office environment with a full kitchen, massage chairs, live plants, and much