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It Problem Manager Jobs in Boston, MA (NOW HIRING)

Beacon Technologies

Problem Management Engineer

Boston, MA · On-site

$90 - $120/hr

Beacon Technologies is seeking a Problem Management Engineer for our client partner. The Operating ... It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without ...

New

Stellix

IT/OT Engineer

Foxboro, MA · On-site

The IT/OT Engineer in the managed services team will be expected to perform consultative services ... Critical thinking and problem solving * Ability to assess risk through review of documentation and ...

Next Step Systems

IT Escalation Engineer

Boston, MA · On-site

IT Escalation Engineer, Boston, MA We are seeking IT Escalation Engineer to join a fast growing ... problem solver, willing to research via Google, CRM, Knowledge Base, and other resources to solve ...

ClifyX

Network Lead

Framingham, MA · On-site

$105K - $144K/yr

Monitor service dashboards and proactively mitigate risks Incident & Problem Management * Act as ... Ensure compliance with IT policies, security standards, and audits * Support regulatory ...

Asset Management Company

Trade Support CRD

Boston, MA · On-site

... and translate it to ticket which team should be able to work and provide the fix for. Ideally ... Strong exposure and understanding of ITIL concepts around Incident Management, Problem management ...

Global Channel Management, Inc.

Mongo DBA

Andover, MA · On-site

$75/hr

GCM understands the challenges companies face when it comes to the skills and experience needed to ... problem management in production, performance issues The Mongo setup is: - Actual - v3.2.13 ...

Programmers.io

Senior Desktop Support

Boston, MA · On-site

... and problem-solving - Ability to manage multiple activities - Advanced proficiency with Microsoft Office, Windows OS, HP hardware, and related technologies. - Analyzes and investigate complex IT ...

TeamLogic IT

IT TECHNICIAN I

Wellesley Hills, MA · On-site

$60K/yr

... problem-solving skills, and a dedication to customer satisfaction. At TeamLogic IT, we strive to ... Incident Management : Act as the first point of contact for all IT-related incidents and service ...

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Boston, MA

It Problem Manager information

See Boston, MA salary details

$21.7K

$81.2K

$149.9K

How much do it problem manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for it problem manager in Boston, MA is $81,174.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $97,800.00 per year, depending on experience, location, and employer.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are popular job titles related to It Problem Manager jobs in Boston, MA?

For It Problem Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching It Problem Manager jobs in Boston, MA look for?

The top searched job categories for It Problem Manager jobs in Boston, MA are:

It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Boston, MA as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $81,273 per year, or $39.1 per hour.

Problem Management Engineer

Beacon Technologies

Boston, MA • On-site

$90 - $120/hr

Other

Medical, Dental

Posted 2 days ago

New

Job description

Beacon Technologies is seeking a Problem Management Engineer for our client partner. The Operating Engineer will serve as the Problem Management Engineer responsible for leading and maturing the Problem Management function to prevent incident recurrence, reduce operational risk, and improve service resiliency. The role will oversee the end-to-end Problem Management lifecycle, lead and validate root cause analysis efforts, partner with cross-functional teams to implement permanent fixes, and drive continuous improvement aligned with ITIL best practices.

Key Responsibilities
  • Lead the end-to-end Problem Management lifecycle
  • Ensure quality, evidence-based root cause analysis and validation of permanent fixes
  • Partner with Incident Management, Change Management, Reliability Engineering, Service Owners, and vendors
  • Establish governance, metrics, reporting, and quality standards for Problem Management
  • Maintain and improve the Known Error Database (KEDB) and related knowledge articles
  • Drive proactive problem management, automation, and monitoring improvements
Required Qualifications
  • Strong understanding of ITIL Problem Management processes and best practices
  • Experience leading Root Cause Analysis in complex technical environments
  • Technical background in infrastructure, applications, cloud, or enterprise platforms
  • Experience with ServiceNow or comparable ITSM platforms
  • Strong communication and stakeholder management skills
  • Ability to identify systemic risk and drive proactive improvements
Preferred Qualifications
  • ITIL Foundation certification or higher
  • Experience in large-scale enterprise environments
  • Experience supporting Major Incident or executive outage review forums
  • Familiarity with automation, observability, and proactive problem management techniques
  • Experience working with vendors and external service providers
About Beacon Technologies

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and in addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.

  • excellent benefits including paying for health and dental premiums for salaried employees.

Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affi mative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin,genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law. Beacon Technologies, Inc. prohibits any such discrimination or harassment.

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