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It Problem Manager Jobs in Boston, MA (NOW HIRING)

Programmers.io

Senior Desktop Support

Boston, MA · On-site

... and problem-solving - Ability to manage multiple activities - Advanced proficiency with Microsoft Office, Windows OS, HP hardware, and related technologies. - Analyzes and investigate complex IT ...

Consigli Construction

IT Co-op (Spring 2027)

Milford, MA · On-site

$23 - $28/hr

This role offers hands-on experience in IT system management, customer support, and multitasking ... Excellent troubleshooting and problem-solving abilities related to hardware, software, and network ...

Consigli Construction

IT Co-op (Spring 2027)

Milford, MA · On-site

$23 - $28/hr

This role offers hands-on experience in IT system management, customer support, and multitasking ... Excellent troubleshooting and problem-solving abilities related to hardware, software, and network ...

Synkriom

Be Seen First

IT Writer and Communications Specialist

Boston, MA · On-site

$45 - $50/hr

Collaborate with technical teams, project managers, leadership, and business stakeholders to ... Strong problem-solving mindset with ability to anticipate user concerns and communication ...

New

Teamware Solutions Inc

LIMS

Boston, MA · On-site

... problem management) · Ability to troubleshoot application issues, system errors, and support ... IT initiatives. Offering deep domain expertise in Banking, Financial Services and Insurance, Oil ...

Alkermes

IT Principal, SAP Architect

Waltham, MA · On-site

$175K - $197K/yr

Excellent communication and stakeholder management skills. * Strong analytical and problem-solving abilities. * Proven leadership in complex, multi-stream delivery environments. * Delivery-focused ...

Crowe LLP

Cyber Security Assessment Manager

Boston, MA

$120K - $163K/yr

What It Means to Be a Consultant at Crowe Consulting is a dynamic business focused on solving ... Infrastructure-level Incident and Problem Management * Integrated Cyber Auditing alongside business ...

Alkermes

IT Principal, SAP Architect

Waltham, MA · On-site

$175K - $197K/yr

Excellent communication and stakeholder management skills. * Strong analytical and problem-solving abilities. * Proven leadership in complex, multi-stream delivery environments. * Delivery-focused ...

Merge IT

Desktop Analyst - Cambridge, MA

Cambridge, MA · On-site

$25.50 - $34.50/hr

Merge IT is an enterprise-level IT staffing company seeking a Desktop Analyst to provide deskside ... management processes including installation, moves, adds, changes, and repairs. • Provides ...

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Boston, MA

It Problem Manager information

See Boston, MA salary details

$21.7K

$81.2K

$149.9K

How much do it problem manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for it problem manager in Boston, MA is $81,174.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $97,800.00 per year, depending on experience, location, and employer.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are popular job titles related to It Problem Manager jobs in Boston, MA?

For It Problem Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching It Problem Manager jobs in Boston, MA look for?

The top searched job categories for It Problem Manager jobs in Boston, MA are:

It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Boston, MA as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $81,273 per year, or $39.1 per hour.

Senior Desktop Support

Programmers.io

Boston, MA • On-site

Full-time

Re-posted 21 days ago

Job description

Senior Desktop Support provides on-site IT support for providers and practice managers in

a clinical workspace operating as the face for IT.

Primary Responsibilities:

• Provide day-to-day IT support operations at clinical locations using the ServiceNow

ticketing system which includes traveling on site to clinics.

• Provide support for end-user experience - such as onboarding, technical installation

of hardware, answering technical questions and following up with users.

• IT Support for any escalations from a clinical location.

• Diagnose, troubleshoot, and resolve a wide variety and range of hardware and

software related problems with operating systems, applications (including vendor

software packages), replacing parts as required.

• Adapt to new technologies, process new information and help customers through

technological changes. Improves and implements procedures as needed and/or

assigned.

• Assist the clinical staff by maintaining IT readiness for day-to-day operations.

• Management of IT assets including

o Receiving large orders of equipment

o Manage assets at current storage locations.

o Daily shipping of devices to locations on demand

o Managing shipping and returns of assets from remote staff.

• Support project work which includes but not limited to the following:

o New product Rollouts

o Department moves and buildouts.

o Refresh of Desktop IT equipment.

• Provide training and directions to other Desktop members as needed.

o Provide feedback on staff to management.

Desktop Support provide technical support to the enterprise. This function includes

employees working on incident management response and restoration; determination of

issue priority, provisioning, and service request fulfillment; installations, upgrades, and

releases/deployments; and problem management analysis and resolution.

- Support Remote and Work-From-Home Staff

- Be proficient in oral and written communication

- Have skills in data analysis and solution development

- Effective time and resource management

- Strong deductive skills for system analysis and problem-solving

- Ability to manage multiple activities

- Advanced proficiency with Microsoft Office, Windows OS, HP hardware, and related

technologies.

- Analyzes and investigate complex IT issues as they arise

-In-depth knowledge of PC hardware and peripherals.

- Experience with Windows OS, Imaging, Active Directory, Exchange, VPNs, Citrix, Data

Migration.