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It Problem Manager Jobs in Virginia (NOW HIRING)

BAE Systems

Project Mgr II - Tech

Chantilly, VA · On-site

$132K - $226K/yr

Production of statistics and reports to demonstrate performance of the Incident and Problem ... Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$21.75 - $29.75/hr

... problem management, fulfillment, verification, and closure. DUTIES * Provide service desk support to all customer IT groups for both unclassified and classified services. * Monitor and respond to ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$21.75 - $29.75/hr

... problem management, fulfillment, verification, and closure. DUTIES * Provide service desk support to all customer IT groups for both unclassified and classified services. * Monitor and respond to ...

CYNET SYSTEMS

Service Delivery Manager

Richmond, VA · On-site

$60/hr

Strong ITIL Incident, Major Incident, and Problem Management expertise. * Excellent stakeholder ... Provide structured situation updates to IT and business stakeholders. * Own Root Cause Analysis ...

Smithfield Foods

IT Technical Services Manager

Suffolk, VA · On-site

$115K - $150K/yr

... IT dashboards, reportsPerform follow-up activities associated with problem management and continuous service improvement activitiesPerform trend analysis and reporting on incidents, problems, root ...

Saalex

$145K - $200K/yr

Manage and coordinate incident response, problem management, and change management activities. * Provide leadership and oversight to IT staff, including mentoring, performance management, and ...

Saalex

$145K - $200K/yr

Manage and coordinate incident response, problem management, and change management activities. * Provide leadership and oversight to IT staff, including mentoring, performance management, and ...

Leidos

Service Center Manager

Arlington, VA · On-site

$131K - $237K/yr

Oversee and improve incident management, problem management, escalation workflows, and ticket ... Coordinate with crossfunctional IT teams, program leadership, and stakeholders to ensure effective ...

Leidos

Service Center Manager

Arlington, VA · On-site

$131K - $237K/yr

Oversee and improve incident management, problem management, escalation workflows, and ticket ... Coordinate with cross-functional IT teams, program leadership, and stakeholders to ensure effective ...

Pae

Casual IT Installation Technician

Alexandria, VA

$85/hr

Superb analytical and problem-solving skills. * Great interpersonal, communication, and ... Quality - Quality is the foundation for the management of our business and the keystone to our goal ...

Davenport & Company

IT Help Desk Manager

Richmond, VA · On-site

... and IT best practices. RESPONSIBILITIES: Responsibilities of this position include, but are not ... Problem Management * Lead the response to major incidents, including communication, coordination ...

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Virginia

It Problem Manager information

See Virginia salary details

$19.8K

$74.1K

$136.8K

How much do it problem manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for it problem manager in Virginia is $74,077.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $89,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What are popular job titles related to It Problem Manager jobs in Virginia? For It Problem Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching It Problem Manager jobs in Virginia look for? The top searched job categories for It Problem Manager jobs in Virginia are:
What cities in Virginia are hiring for It Problem Manager jobs? Cities in Virginia with the most It Problem Manager job openings:
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $74,077 per year, or $35.6 per hour.
Project Mgr II - Tech

Project Mgr II - Tech

BAE Systems

Chantilly, VA • On-site

$132K - $226K/yr

Full-time

Posted 7 days ago

BAE Systems rating

8.5

Company rating: 8.5 out of 10

Based on 147 frontline employees who took The Breakroom Quiz

5th of 45 rated military and defense

Job description


BAE Systems, a top ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security provides services and products to the Department of War, the intelligence community, federal law enforcement officials, and troops deployed around the world. At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed.
We are looking for an Incident Manager to support an IC program delivering network support to the customer's various wide area networks (WANs) and local area networks (LANs). This position will provide support to an enterprise level infrastructure across multiple classifications.
The Incident Manager responsibilities will include:
  • Analysis and reporting of incident trend data to identify and eliminate root causes.
  • Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT systems and infrastructure.
  • Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution.
  • Assisting with diagnosis of faults and determining whether new incidents are related to known errors or existing problem records.
  • Facilitating and coordinating technical meetings.
  • Facilitating postmortem investigations into high impact results.
  • Providing governance for root cause analysis between technical teams.
  • Production of statistics and reports to demonstrate performance of the Incident and Problem Management process.
  • Create and submit knowledge articles.
  • Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible.
  • Assign Incidents to appropriate Tier 2 Support Group.
  • Keep Incident tickets updated with a current status at agreed intervals.
  • Document troubleshooting steps and service restoration details.
  • Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.).
  • Monitor the Incidents and manage workload in their respective queues to ensure that Service Level Agreement and Operational Level Agreement are respected.
  • Verify resolution with users and resolve Incidents in ITSM tool.
  • Escalate Major Incidents to the appropriate T2/3 Support Groups.
  • Point of contact for all Major Incidents.
  • Owns all Incidents throughout the lifecycle.

XYZ
Required Skills and Education
  • Must have 10 years of experience that can be a combination of work history and education.
  • Must be compliant with DoD 8140 Information Assurance Technical (IAT) Level 2.
  • Working knowledge of Service Now or similar IT Service Management (ITSM) products.
  • Intermediate-level knowledge of MS Office products Word, Excel, PowerPoint, and Visio.
  • Ability to represent the team and deliver status reports to internal and external leadership.
  • Excellent organizational and follow through skills.
  • Strong communication (written and verbal) skills.
  • Detail oriented with problem-solving skills.

About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

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