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It Outsourcing Jobs (NOW HIRING)

USM

Project Manager at Lansing, MI only USC

Lansing, MI

$99K - $118K/yr

Company Description USM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in ...

RRK Company

IT Manager

Dallas, TX · On-site

$135K - $165K/yr

Position Summary The IT Manager will be responsible for the overall management, execution, and ... Manage the company's MSP relationship, including outsourced helpdesk support, recurring patching ...

Aptus Solutions Inc.

Channel Management

San Jose, CA · On-site

$178K - $179K/yr

Our IT services spans in three distinct Solutions and Services Categories: IT Project Management Tools, Solutions and Services Technology Outsourcing Solutions IT (HCM)- Human Capital Management ...

RRK Company

IT Manager

Dallas, TX · On-site

$135K - $165K/yr

Position Summary The IT Manager will be responsible for the overall management, execution, and ... Manage the company's MSP relationship, including outsourced helpdesk support, recurring patching ...

Onvo Travel Plaza

IT Specialist

Scranton, PA · On-site

The IT Specialist will install, upgrade, and maintain computer hardware and peripheral equipment ... Coordinate technology needs with outsourced vendors for efficiency and cost-effectiveness. Assist ...

USM

Urgent Need IT Engineer Desktop

Vienna, VA · On-site

Company Description USM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in ...

Rural Sourcing, Inc.

.NET Developer

Jonesboro, AR · On-site

$48.25 - $63.75/hr

Company Description Rural Sourcing, Inc. (RSI) is the leader in domestic sourcing, a cost-effective, onshore alternative to the traditional model for IT outsourcing. We specialize in software ...

Chain IQ

Sourcing Outsourcing & Offshoring

Chicago, IL · On-site

A purely IT outsourcing or application-development sourcing role * An operational procurement or P2P position * A vendor-management or service-delivery role * A supply-chain or logistics procurement ...

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All JobsIt Outsourcing Jobs

It Outsourcing information

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$27.5K

$105.9K

$159.5K

How much do it outsourcing jobs pay per year?

As of Aug 15, 2026, the average yearly pay for it outsourcing in the United States is $105,934.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $138,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in IT Outsourcing, and why are they important?

To thrive in IT Outsourcing, you need strong technical expertise in IT infrastructure or software development, project management proficiency, and a solid understanding of business processes, often supported by a bachelor’s degree in computer science or related fields. Familiarity with tools and systems such as cloud platforms, remote management software, ITIL methodologies, and certifications like PMP or ITIL Foundation is highly beneficial. Exceptional communication, problem-solving, and client relationship skills are crucial for effectively bridging the gap between service providers and clients. These competencies ensure optimal service delivery, foster client satisfaction, and enable effective management of diverse remote teams in a dynamic environment.

What are some typical challenges faced in IT Outsourcing roles, and how can they be managed?

Professionals in IT Outsourcing often encounter challenges such as managing communication across time zones, ensuring clear alignment on project deliverables, and maintaining data security while operating remotely. These challenges can be managed by implementing robust project management practices, leveraging collaboration tools, and establishing clear communication protocols with clients and team members. Proactively addressing potential cultural and language barriers also helps foster strong working relationships. Staying updated with industry best practices and regulatory requirements further supports seamless operations and client trust.

What is an IT Outsourcing?

An IT outsourcing job involves providing technology-related services to businesses remotely or through a third-party provider. Professionals in this field may work on software development, technical support, cybersecurity, or infrastructure management. Companies outsource IT tasks to reduce costs, access specialized expertise, and improve efficiency. IT outsourcing can be done domestically or internationally, depending on the organization's needs.

More about It Outsourcing jobs

What cities are hiring for It Outsourcing jobs?

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What are the most commonly searched types of It Outsourcing jobs?

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What states have the most It Outsourcing jobs?

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It Outsourcing jobs near you
Infographic showing various It Outsourcing job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 3% Part Time, and 5% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $105,934 per year, or $50.9 per hour.

Information Technology Operations Lead

Society for Human Resource Management (SHRM)

Alexandria, VA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 18 days ago

Job description

SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today's evolving workplaces. With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally.
Summary
The Information Technology Operations Lead provides operational leadership for enterprise technology services, ensuring reliable IT service delivery, effective vendor management, sound financial stewardship, and successful execution of technology initiatives. This role partners with business leaders, outsourced service providers, and technology vendors to align technology investments with organizational priorities while driving operational excellence, continuous improvement, and a high-quality end-user experience.
Responsibilities
IT Operations & Service Delivery
  • Lead day-to-day IT operations by coordinating outsourced managed service providers and internal stakeholders to ensure reliable, high-quality technology services.
  • Oversee incident, request, and problem management processes, ensuring timely resolution, service level compliance, and continuous improvement.
  • Monitor IT service performance using established metrics, including SLAs, response and resolution times, customer satisfaction, and operational health.
  • Coordinate end-user computing, including hardware procurement, asset lifecycle management, software licensing, and technology inventory.
  • Support enterprise application operations, system integrations, and technology readiness for new implementations.
  • Promote knowledge management, operational documentation, and process improvements that enhance service quality and user experience.

Technology Portfolio & Business Solutions
  • Coordinate the intake, prioritization, planning, and execution of technology initiatives aligned with organizational priorities and available resources.
  • Partner with business leaders, vendors, and technical teams to manage project timelines, dependencies, testing, deployment, and operational readiness.
  • Identify operational risks, competing priorities, and resource constraints, escalating issues and recommending solutions as appropriate.
  • Promote governance, documentation standards, and consistent operational practices across technology initiatives.

Financial & Vendor Management
  • Develop and manage the IT operating and capital budgets, including forecasting, expenditure monitoring, and variance analysis.
  • Evaluate technology investments, develop business cases, and identify opportunities to optimize technology spending and operational efficiency.
  • Manage relationships with outsourced service providers, consultants, and technology vendors, ensuring contractual obligations, service levels, and organizational expectations are met.
  • Coordinate vendor governance, contract renewals, Statements of Work, licensing, and performance reviews.

Reporting & Continuous Improvement
  • Develop executive dashboards and operational reports that provide visibility into service delivery, project status, financial performance, vendor performance, and key technology metrics.
  • Analyze operational data and recommend improvements that increase efficiency, reliability, automation, and customer satisfaction.
  • Maintain IT governance documentation, policies, operational procedures, and service standards.
  • Foster collaboration across business units to continuously improve technology services and support organizational objectives.

Education & Experience Requirements
Education
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent combination of education and experience in lieu of degree.

Experience
  • Seven (7) or more years of progressively responsible experience leading Information Technology operations, IT service delivery, enterprise applications, vendor management, or technology portfolio management.
  • Experience managing relationships with outsourced IT managed service providers, consultants, and technology vendors.
  • Experience overseeing enterprise technology operations, service delivery, or IT portfolio management.
  • Experience managing technology budgets, vendor contracts, and operational planning.
  • Experience supporting enterprise business applications or ERP platforms; NetSuite experience preferred.
  • Experience coordinating cross-functional technology initiatives and working effectively with both technical and business stakeholders.

Certifications - NA
Knowledge, Skills & Abilities
  • Ability to build and maintain effective working relationships with business stakeholders, technology vendors, and outsourced service providers to ensure reliable, high-quality technology services.
  • Comprehensive knowledge of Information Technology operations, IT service management (ITSM), enterprise business applications, technology governance, and outsourced service delivery models.
  • Knowledge of technology budgeting, financial planning, procurement, software licensing, contract administration, and vendor management.
  • Strong leadership, relationship-building, and collaboration skills with the ability to influence cross-functional teams, business leaders, and external partners without direct supervisory authority.
  • Strong analytical, organizational, project coordination, and problem-solving skills with the ability to manage multiple priorities and competing deadlines.
  • Excellent written, verbal, and presentation communication skills, including the ability to communicate technical concepts to non-technical audiences.
  • Ability to analyze operational and financial data, develop meaningful performance metrics, and recommend technology solutions that improve service delivery, operational efficiency, and business outcomes.
  • Ability to identify operational risks, evaluate technology investments, and develop practical, cost-effective solutions that align with organizational priorities.
  • Ability to effectively leverage artificial intelligence (AI) tools and technologies to streamline workflows, enhance productivity, improve decision-making, and increase overall work quality.
  • Ability to effectively leverage artificial intelligence (AI) tools and technologies to streamline workflows, enhance productivity, and improve overall work quality.

Physical Requirements
This position operates in a typical office environment (which includes a home office setting) and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Frequent use of hands and fingers for typing, handling documents, and using office equipment.
  • Occasional standing, walking, bending, and reaching.
  • Ability to lift and carry up to 30 pounds as needed.
  • Clear verbal and written communication skills for effective interaction with colleagues and stakeholders.

Work Environment
Hybrid Schedule (3 Days In-Office/2 Days Remote)
This position follows a hybrid work schedule, with Tuesday through Thursday in office and Monday and Friday remote. Employees must be available during standard business hours, with core hours beginning between 8:00-9:00 a.m. and concluding between 5:00-6:00 p.m. local time.
Travel: Occasional 0 - 10%
#LI
The hiring range for this position is $100,000 to $120,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. SHRM offers a competitive and comprehensive total rewards package. The benefits for this position include professional growth and development, health, dental, vision, well-being, health savings, flexible spending, retirement, open leave, and annual discretionary bonus and incentives.
Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran's status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.
SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran).
We do not sponsor applicants for work visas.

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