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It Operations Manager Jobs in Rochester, NY (NOW HIRING)

CooperCompanies

IT Operations Analyst

West Henrietta, NY · On-site

Ensure that all operational IT related service needs are delivered while following all security and ... Executes accurate Access Management while following IT Security & Compliance procedures (Sarbanes ...

Entre Computer Services

Director of IT

Rochester, NY · On-site

Lead and manage IT operations, infrastructure, networking, cybersecurity, and software development teams. Design, implement, and maintain secure, scalable, and highly available network infrastructure.

Stark Tech

IT Project Manager

Buffalo, NY

$95K - $112K/yr

Job Requirements The IT Project Manager plays a critical role in driving the successful execution of IT projects by overseeing all phases from initiation through closure. This position is responsible ...

Just Solutions, Inc.

IT Service Manager

Fairport, NY · On-site

$60K - $80K/yr

ABOUT THIS IT SERVICE MANAGER ROLE Role: Full-time IT Service Manager Location: Fairport, NY Pay ... Strong understanding of help desk and field service operations, including ticket flow, dispatching ...

Just Solutions, Inc.

IT Service Manager

Fairport, NY · On-site

$60K - $80K/yr

ABOUT THIS IT SERVICE MANAGER ROLE Role: Full-time IT Service Manager Location: Fairport, NY Pay ... Strong understanding of help desk and field service operations, including ticket flow, dispatching ...

Just Solutions

IT Service Coordinator

Fairport, NY · Hybrid

$60K - $80K/yr

ABOUT THIS IT SERVICE MANAGER ROLE Role: Full-time IT Service Manager Location: Fairport, NY Pay ... manage ticket flow, balance workloads, and coordinate schedules to ensure smooth operations. When ...

Cooper Companies

Senior IT Compliance Analyst

Victor, NY

$94K - $125K/yr

This includes expertise in assessing and implementing access management, change management, data center controls and IT operations controls. * Demonstrated expertise in IT application controls (ITACs ...

Byrne Dairy and Deli

Operations Manager

Rochester, NY · On-site

$46K - $52K/yr

Job Responsibilities As an Operations Manager, it will be up to you to create and build upon a positive and family-oriented culture and a profitable retail business environment, with the overall goal ...

Byrne Dairy and Deli

Operations Manager

East Rochester, NY · On-site

$46K - $52K/yr

Job Responsibilities As an Operations Manager, it will be up to you to create and build upon a positive and family-oriented culture and a profitable retail business environment, with the overall goal ...

Byrne Dairy and Deli

Operations Manager

Rochester, NY · On-site

$46K - $52K/yr

Job Responsibilities As an Operations Manager, it will be up to you to create and build upon a positive and family-oriented culture and a profitable retail business environment, with the overall goal ...

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All JobsIt Operations JobsIt Operations Manager JobsIt Operations Manager Jobs in Rochester, NY

It Operations Manager information

See Rochester, NY salary details

$43.2K

$108.1K

$162.3K

How much do it operations manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for it operations manager in Rochester, NY is $108,105.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,400.00 and $129,500.00 per year, depending on experience, location, and employer.

What is the salary of an IT manager in the USA?

The average salary for an IT Operations Manager in the USA ranges from $90,000 to $140,000 annually, depending on experience, location, and company size. Senior roles with specialized skills or certifications can earn higher salaries, often exceeding $150,000 per year.

What are the key skills and qualifications needed to thrive as an IT Operations Manager, and why are they important?

To thrive as an IT Operations Manager, you need strong leadership skills, a solid understanding of IT infrastructure, and a degree in computer science or a related field. Familiarity with network management tools, ITIL certification, and experience with systems such as VMware, Microsoft Azure, or AWS are typically required. Excellent problem-solving, communication, and organizational abilities help you oversee teams and manage complex projects effectively. These skills ensure the smooth operation, security, and scalability of an organization's IT systems, enabling business continuity and growth.

What are IT Operations Managers?

IT Operations Managers are professionals responsible for overseeing and maintaining an organization's IT infrastructure and operations. They manage teams that ensure the reliability, security, and efficiency of computer systems, networks, and related services. Their duties often include supervising IT staff, managing budgets, implementing new technologies, and ensuring compliance with relevant regulations. IT Operations Managers play a critical role in minimizing downtime and ensuring that technology supports the business's goals effectively.

How does an IT Operations Manager typically collaborate with other departments to ensure smooth business operations?

IT Operations Managers work closely with various departments such as finance, HR, and production to understand their technological needs and ensure that IT services align with business objectives. They often coordinate cross-functional meetings to gather requirements, address issues, and implement solutions that support company-wide initiatives. This collaborative approach helps minimize downtime, streamline workflows, and proactively address potential challenges, making strong communication and relationship-building skills essential for success in this role.

What is the minimum salary of an operations manager?

The minimum salary for an IT Operations Manager varies by location and experience but typically starts around $60,000 to $80,000 annually in many regions. Entry-level positions or those in smaller companies may offer lower starting salaries, while experienced managers with certifications and technical skills can earn significantly more.

What is an IT operations manager?

An IT operations manager oversees an organization's information technology infrastructure, including networks, servers, and systems, ensuring they run efficiently and securely. They coordinate IT teams, implement policies, and manage budgets, often using tools like IT service management software. Strong leadership, technical knowledge, and certifications such as ITIL are typically required for this role.

What is the highest salary for an operations manager?

The highest salaries for an IT Operations Manager can exceed $150,000 annually, especially in large organizations or with extensive experience, advanced certifications, and expertise in managing complex IT infrastructures. Compensation varies based on industry, location, and company size.

What is the difference between It Operations Manager vs Network Administrator?

AspectIt Operations ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA certificationsCCNA, Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed across industries for IT service managementCommon in organizations with complex networks
Search & Comparison IntentFocuses on overall IT operations managementFocuses on network-specific tasks

The It Operations Manager and Network Administrator roles overlap in certifications and work environments but differ in scope. The It Operations Manager oversees broader IT functions and strategic planning, while the Network Administrator specializes in maintaining network infrastructure. Understanding these differences helps organizations assign roles effectively and job seekers target the right positions.

More about It Operations Manager jobs
What are the most commonly searched types of It Operations jobs in Rochester, NY? The most popular types of It Operations jobs in Rochester, NY are:
What are popular job titles related to It Operations Manager jobs in Rochester, NY? For It Operations Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching It Operations Manager jobs in Rochester, NY look for? The top searched job categories for It Operations Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for It Operations Manager jobs? Cities near Rochester, NY with the most It Operations Manager job openings:
It Operations Manager jobs near you
Infographic showing various It Operations Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $108,105 per year, or $52 per hour.

IT Operations Analyst

CooperCompanies

West Henrietta, NY • On-site

Full-time

Posted 8 days ago

Job description


At CooperVision, a business unit of CooperCompanies (Nasdaq: COO), we're driven by a unified purpose of helping people experience life's beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges - including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com
  • This role is not eligible for employer-sponsored work authorization now or in the future. Applicants must be authorized to work in the United States on a permanent and ongoing basis without the need for future sponsorship (i.e., H1B, STEM OPT extensions, TN, etc.)
  • This position requires full-time onsite work (5 days per week) in Victor, NY and is not eligible for relocation assistance.

Job Summary:
Ensure that all operational IT related service needs are delivered while following all security and compliance procedures.
Responsibilities
  • Identify problems, devise, and deliver proactive solutions to enhance quality of service and to prevent future problems. As required, analyze and highlight incident trends.
  • Supports the implementation of regional and global IT projects. Increased involvement with local IT and business initiatives. Provides related incident resolution supporting service transition.
  • Administers enterprise class IT systems and tools, including highly virtualized client computing environments.
  • Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
  • Executes accurate Access Management while following IT Security & Compliance procedures (Sarbanes Oxley).
  • Create and maintain knowledge documents, usage guides and FAQs for both IT and business team members. Develop and deliver user training.
  • Promotes user adherence to the organization's IT policies.
  • Collaborate with specialized teams supporting the client computing infrastructure and systems.
  • Liaise with global third-party client computing partners. Increased involvement with local IT agreements and vendors
  • Provide onsite and remote Service Management support functions, including incident resolution and request fulfillment to meet published SLA's
  • While following the Service Management process, ensure all incidents and requests from customers are recorded and updated within the Service Management tool.
  • Procures, installs, configures, tests, maintains, and troubleshoots client computing hardware and software.
  • Manage the client computing hardware and software lifecycles. Provides effective IT Asset Management.
  • Escalate tickets in accordance with IT procedures. .
  • Maintain and develop professional and technical knowledge by attending educational workshops, training events, reviewing applicable technical materials.
  • Participates in the IT Operations out of hours support rotation.

Travel Requirements: Occasional travel to other sites (<10%).
Qualifications
Knowledge, Skills and Abilities:
  • Excellent technical knowledge of client computing hardware and software, including Microsoft Windows, Microsoft Office (and related products/cloud services), Active Directory Services, Systems Management and Deployment.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Technical knowledge of mobile devices (smart phones, tablets, etc.).
  • Ability to read and understand technical manuals, procedural documentation, and guides.
  • Ability to conduct research into technical problems and products as required.
  • Proven analytical and problem-solving abilities.
  • Strong customer service orientation, at ease liaising with all levels of the business.
  • Comprehensive written, verbal, and interpersonal communication skills.
  • Ability to present ideas in business and customer-friendly language.
  • Proficient in conducting group and/or individual user training.
  • Ability to effectively organize, prioritize and execute tasks in a high-pressure environment.
  • Extremely team-oriented and skilled in working within a collaborative environment.
  • Ability to collaborate with resources within multiple business support teams.

Work Environment:
  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, hand tools, and to handle other computer components.
  • Lifting and transporting of moderate to heavy objects, such as computers and peripherals.

Experience:
  • Extensive support experience with current client computing operating systems and applications.
  • Familiarity with the principles of ITIL Service Management.
  • Proven track record of delivering against SLAs and Service Management targets.
  • Experience supporting hardware including laptops, desktops, mobile devices, peripherals etc.
  • Familiarity with IT procurement processes preferred.
  • Experience of supporting project implementations.

Education:
  • College diploma or university degree in a related information technology field and/or minimum 5 years equivalent work experience.

Certifications and professional qualifications etc. d
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $25.67 and $31.22 per hour and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.
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