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It Operations Manager Jobs in Washington (NOW HIRING)

AMERICAN SYSTEMS

IT Operations Manager

Arlington, VA · On-site

$166K - $218K/yr

Minimum of 10 years of related experience in information technology operations, configuration management, change management, systems administration, network operations, or a comparable technical ...

SHRM

Information Technology Operations Lead

Alexandria, VA · Hybrid

$100K - $120K/yr

Lead day-to-day IT operations by coordinating outsourced managed service providers and internal stakeholders to ensure reliable, high-quality technology services. * Oversee incident, request, and ...

KBR

Operations Manager

Washington, DC · On-site

$164K - $246K/yr

Lead and manage daily IT operations supporting enterprise and mission-critical systems. * Oversee system administration, network operations, service desk activities, and operational support functions.

ID.me

IT Operations Engineer

Mclean, VA · On-site

... here. IT Engineer, IT Operations Role Overview We are seeking an IT Engineer to join our ... endpoint management. * Excellent written and verbal communication, with the maturity to keep ...

ID.me

IT Operations Engineer

Mclean, VA

IT Engineer, IT OperationsRole Overview We are seeking an IT Engineer to join our IT Operations ... endpoint management. * Excellent written and verbal communication, with the maturity to keep ...

LEONI

Specialist IT Operations

Washington, DC · On-site

... technologie de l'information ou dans un domaine connexe. * 3 a 5 ans d'experience dans les operations informatiques, de preference dans un environnement d'entreprise * Solide connaissance de la ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA

$123K/yr

Overview Are you an experienced IT leader passionate about driving operational excellence in mission-critical environments? We are seeking a highly skilled Operations Manager to lead and oversee ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA · On-site

$123K/yr

Overview Are you an experienced IT leader passionate about driving operational excellence in mission-critical environments? We are seeking a highly skilled Operations Manager to lead and oversee ...

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All JobsIt Operations JobsIt Operations Manager JobsIt Operations Manager Jobs in Washington

It Operations Manager information

See Washington salary details

$49.3K

$123.3K

$185.2K

How much do it operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for it operations manager in Washington is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,100.00 and $147,800.00 per year, depending on experience, location, and employer.

What is an IT Operations Manager?

IT Operations Managers are professionals responsible for overseeing and maintaining an organization's IT infrastructure and operations. They manage teams that ensure the reliability, security, and efficiency of computer systems, networks, and related services. Their duties often include supervising IT staff, managing budgets, implementing new technologies, and ensuring compliance with relevant regulations. IT Operations Managers play a critical role in minimizing downtime and ensuring that technology supports the business's goals effectively.

How does an IT Operations Manager typically collaborate with other departments to ensure smooth business operations?

IT Operations Managers work closely with various departments such as finance, HR, and production to understand their technological needs and ensure that IT services align with business objectives. They often coordinate cross-functional meetings to gather requirements, address issues, and implement solutions that support company-wide initiatives. This collaborative approach helps minimize downtime, streamline workflows, and proactively address potential challenges, making strong communication and relationship-building skills essential for success in this role.

What are the key skills and qualifications needed to thrive as an IT Operations Manager, and why are they important?

To thrive as an IT Operations Manager, you need strong leadership skills, a solid understanding of IT infrastructure, and a degree in computer science or a related field. Familiarity with network management tools, ITIL certification, and experience with systems such as VMware, Microsoft Azure, or AWS are typically required. Excellent problem-solving, communication, and organizational abilities help you oversee teams and manage complex projects effectively. These skills ensure the smooth operation, security, and scalability of an organization's IT systems, enabling business continuity and growth.

What is the difference between It Operations Manager vs Network Administrator?

AspectIt Operations ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA certificationsCCNA, Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed across industries for IT service managementCommon in organizations with complex networks
Search & Comparison IntentFocuses on overall IT operations managementFocuses on network-specific tasks

The It Operations Manager and Network Administrator roles overlap in certifications and work environments but differ in scope. The It Operations Manager oversees broader IT functions and strategic planning, while the Network Administrator specializes in maintaining network infrastructure. Understanding these differences helps organizations assign roles effectively and job seekers target the right positions.

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It Operations Manager jobs near you
Infographic showing various It Operations Manager job openings in Washington as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

IT Operations Manager

AMERICAN SYSTEMS

Arlington, VA • On-site

$166K - $218K/yr

Full-time

Medical, Retirement, PTO

Posted 17 days ago

Job description

Overview
The Help Desk Specialist Manager leads the staff and day-to-day operations of the technical service desk supporting the F-35 Joint Program Office Virtual Enterprise environment. This position directs second-tier support for end-user hardware, software, applications, servers, network services, service requests, incidents, and recurring problems that cannot be resolved at the first tier. The role trains and coaches help desk personnel, monitors service levels and customer experience, serves as an escalation point for critical or unusual issues, and uses performance data, post-incident reviews, and root-cause analysis to improve service quality. Through disciplined use of information technology service management processes and tools, the Help Desk Specialist Manager promotes timely restoration of service, accurate ticket handling, effective knowledge transfer, and continual service improvement.
Responsibilities
  • Lead configuration- and change-management personnel and oversee day-to-day execution of technical baseline, change-control, and documentation activities.
  • Develop, maintain, and enforce approved configuration baselines for servers, workstations, network devices, applications, commercial software, Government software, and related infrastructure.
  • Track, log, categorize, distribute, and maintain change packages resulting from approved Configuration Control Board, Change Approval Board, Technical Review Board, or emergency change actions.
  • Evaluate proposed changes for technical dependencies, cybersecurity risk, testing requirements, implementation steps, rollback procedures, service impact, and required approvals.
  • Facilitate change-control meetings and ensure that decisions, action items, implementation status, deadlines, exceptions, and unresolved issues are accurately documented and communicated.
  • Maintain configuration records, audit trails, architectural diagrams, system documentation, and applicable Risk Management Framework or authorization artifacts affected by approved changes.
  • Monitor for configuration drift and coordinate remediation to keep systems aligned with approved baselines and applicable information technology and cybersecurity standards.
  • Train and guide personnel on configuration-management methodology, documentation expectations, change status requirements, and proactive control of technical changes.
  • Coordinate with system administrators, network engineers, application teams, cybersecurity personnel, service-management teams, and Government stakeholders to support effective implementation.

Qualifications
  • Bachelor's degree from an accredited college or university in information technology, computer science, cybersecurity, engineering, or a related discipline.
  • Minimum of 10 years of related experience in information technology operations, configuration management, change management, systems administration, network operations, or a comparable technical field.
  • Experience managing technical personnel and ensuring that department milestones, operational goals, schedules, and approved resource constraints are met.
  • Demonstrated knowledge of hardware, software, server, application, and network configurations and the operational and security implications of technical changes.
  • Experience with configuration baselines, change packages, configuration control boards, implementation and rollback planning, audit trails, and configuration-management databases.
  • Working knowledge of Risk Management Framework and authorization-to-operate maintenance activities, including updates to security and technical documentation affected by system changes.
  • Ability to apply relevant configuration- and service-management practices and frameworks, including Information Technology Infrastructure Library, National Institute of Standards and Technology, and Federal Information Security Modernization Act requirements.
  • CLEARANCE: Active Secret clearance

Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $133,000.00/Yr. - USD $222,100.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
EEO Statement
EEO Race/Sex/Disability Status/Veteran Status

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