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It Operations Assistant Jobs in Colorado (NOW HIRING)

SAIC

IT Operations Manager

Colorado Springs, CO

The Enterprise IT Operations Manager will work closely with leadership across the command, external partners, and vendors to deliver superior IT services and proactive problem resolution. This role ...

SAIC

IT Operations Manager

Colorado Springs, CO · On-site

The Enterprise IT Operations Manager will work closely with leadership across the command, external partners, and vendors to deliver superior IT services and proactive problem resolution. This role ...

RSM

IT Operations Manager

Denver, CO · On-site

The IT Operations Manager leads professionals in monitoring, maintaining, and improving system performance and data processing activities. Oversees daily operational execution, supports shortterm ...

Kavaliro

IT Operations Engineer II

Woodland Park, CO · On-site

The IT Operations Engineer II supports the planning, engineering, deployment, and maintenance of secure, scalable, and reliable technology solutions across multiple departments and locations.

Peraton

Senior IT Operations Manager

Denver, CO · On-site

Responsibilities Position Overview Peraton is seeking a highly experienced Senior IT Operations Manager to lead enterprise infrastructure and operational support activities for a federal government ...

Peraton

Senior IT Operations Manager

Denver, CO

Responsibilities Position Overview Peraton is seeking a highly experienced Senior IT Operations Manager to lead enterprise infrastructure and operational support activities for a federal government ...

Peraton

Senior IT Operations Manager

Denver, CO · On-site

$176K - $282K/yr

Responsibilities Position Overview Peraton is seeking a highly experienced Senior IT Operations Manager to lead enterprise infrastructure and operational support activities for a federal government ...

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It Operations Assistant information

What types of tasks and responsibilities can I expect as an IT Operations Assistant on a daily basis?

As an IT Operations Assistant, your daily tasks typically include monitoring system performance, assisting with hardware and software installations, and responding to technical support requests from team members. You may also help maintain inventory of IT equipment, update documentation, and support troubleshooting efforts for network or system issues. Working closely with other IT staff and end-users, you'll often collaborate to resolve problems quickly and ensure smooth day-to-day technology operations. This role provides valuable exposure to various IT functions, helping you build a foundation for future advancement within the IT department.

What are the key skills and qualifications needed to thrive as an IT Operations Assistant, and why are they important?

To thrive as an IT Operations Assistant, you need foundational knowledge of IT systems, troubleshooting, and network administration, often supported by a relevant degree or certification such as CompTIA A+ or ITIL. Familiarity with ticketing systems, remote management tools, and basic scripting is typically required. Strong organizational skills, attention to detail, and effective communication are crucial soft skills for coordinating tasks and supporting end-users. These skills and qualities ensure smooth IT operations, minimize downtime, and provide reliable technical support across the organization.

What are IT Operations Assistants?

IT Operations Assistants are support professionals who help maintain the daily functioning of an organization’s information technology systems. They assist IT teams with tasks such as troubleshooting hardware and software issues, managing user accounts, monitoring system performance, and performing routine maintenance. These assistants also help document IT processes, support end-users, and may assist with network and server management. Their role is vital in ensuring that IT infrastructure runs smoothly and efficiently.

What is the difference between It Operations Assistant vs Help Desk Technician?

AspectIt Operations AssistantHelp Desk Technician
CredentialsTypically requires an associate degree or relevant certifications like CompTIA A+Similar certifications, often CompTIA A+ or Microsoft certifications
Work EnvironmentSupports IT infrastructure, networks, and internal systemsProvides end-user support, troubleshooting hardware/software issues
Employer & Industry UsageUsed in corporate IT departments, managed service providersCommon in tech support centers, customer service roles
Search & Comparison IntentOften compared for entry-level IT support rolesCompared for frontline technical support positions

The main difference is that an It Operations Assistant focuses on maintaining and supporting internal IT infrastructure, while a Help Desk Technician primarily provides direct support to end-users. Both roles require similar certifications and work in related environments, but their responsibilities differ in scope and focus.

What are the most commonly searched types of It Operations jobs in Colorado? The most popular types of It Operations jobs in Colorado are:
What are popular job titles related to It Operations Assistant jobs in Colorado? For It Operations Assistant jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching It Operations Assistant jobs in Colorado look for? The top searched job categories for It Operations Assistant jobs in Colorado are:
What cities in Colorado are hiring for It Operations Assistant jobs? Cities in Colorado with the most It Operations Assistant job openings:
It Operations Assistant jobs near you
IT Operations Manager

IT Operations Manager

Science Applications International Corporation

Colorado Springs, CO • On-site

Full-time

Posted 14 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

69th of 210 rated it services

Job description


SAIC is seeking a highly skilled Enterprise IT Operations Manager in Colorado Springs, CO on the NITES program responsible for operations and overall IT Service Management (ITSM) for a critical NORAD/NORTHCOM mission. The ideal candidate will be responsible for managing large-scale IT operations activities to ensure the availability, reliability, scalability, and security of systems supporting mission-critical environments. This individual will oversee the planning, integration, and execution of enterprise IT services, ensuring full compliance with DoD policies, procedures, and standards.
The Enterprise IT Operations Manager will work closely with leadership across the command, external partners, and vendors to deliver superior IT services and proactive problem resolution. This role requires a strong background in ITSM, enterprise Operations and Maintenance, and DoD operational requirements, with proven leadership experience managing geographically dispersed teams in a high-stakes environment.
Key Responsibilities
Strategic Leadership & Operational Management:
  • Operational Governance: Direct day-to-day operations of the command's IT infrastructure, leveraging the NOC to monitor system health, service availability, and real-time performance.
  • Portfolio & Project Oversight: Support strategic IT initiatives and formally funded projects, ensuring continuous service delivery in alignment with Steering Group priorities.
  • Lifecycle Process Control: Enforce standardized ITSM and Service Request Fulfillment (SRF) processes governed by Tactics, Techniques, and Procedures (TTPs) using ServiceNow/Ivanti.
  • Asset & Config Control: Oversee Change and Configuration Management processes to maintain an accurate service catalog, configuration items (CIs), and rapid-provisioning hardware/software "benchstock."
  • Continual Improvement: Evaluate system performance trends and root-cause analysis (RCA) data to implement pro-active operational upgrades and secure deployment workflows.

Team Leadership & Performance Management:
  • Tiered Support Oversight: Lead cross-functional teams spanning Tier 1 (Client Services Technicians) through Tier 2/3 and OEM vendor support.
  • Performance Metrics: Establish and manage KPIs, CSAT goals, and enterprise dashboards (e.g., Xtraction) to evaluate system efficiency and compliance.
  • Escalation & Communication: Implement graduated notification ladders (50%/75%/90% thresholds) to prevent SLA breaches and provide direct operational updates to command leadership.

Compliance, Risk, & Incident Response:
  • Cybersecurity & IA Alignment: Ensure operational compliance with DoD IA, FedRAMP, NIST RMF, DISA STIGs, and CTO directives.
  • Security Integration: Coordinate vulnerability scanning, threat monitoring, and rapid patching cycles to maintain a robust defensive security posture.
  • Incident Lifecycle Management: Direct the full incident response lifecycle from detection through resolution, utilizing Stratusphere for proactive performance warning and routing production changes through the CAB.

Qualifications
TYPICAL EDUCATION AND EXPERIENCE: Bachelors and fourteen (14) years or more experience; Masters and twelve (12) years or more experience; PhD or JD and nine (9) years or more experience
Required Skills & Qualifications
Experience & Education:
  • Minimum Experience: 14+ years of overall IT experience, including:
    • 6+ years of experience as an IT Operations Manager in a comparable DoD/Federal environment.
    • 5+ years of experience leading geographically dispersed technical teams.
    • 3+ years of hands-on experience with DoD Information Assurance (IA) policy.
  • Education: Bachelor's degree in Computer Science, IT, Engineering, or related field (Master's preferred).

Required Certifications:
  • DoD 8570: Active IAT Level III certification (e.g., CISSP, CASP+, or equivalent).
  • ITSM: ITIL v4 Foundation or Practitioner Certification.

Preferred Skills & Qualifications
  • DoD 8140.03 Advanced Certifications: Advanced-level matrix qualifications for Database Administrator (421), Network Operations Specialist (441), System Administrator (451), or IT Investment/Portfolio Manager (804).
  • Management & Cloud: PMP certification; AWS, Azure, or Google Cloud certifications.
  • Environment Expertise: Experience in cloud/hybrid environments, DevOps/DevSecOps practices, and familiarity with Joint Information Environment (JIE) or ESMF.

Skills and Competencies
  • Infrastructure Management: Deep expertise in enterprise network architectures, data center operations, and cloud environments.
  • DoD Frameworks: Proficient with eMASS, RMF, FISMA, and DISA security compliance policies.
  • Tooling Command: Expert knowledge of ITSM enterprise tools (ServiceNow, Ivanti, Xtraction, Stratusphere).
  • Stakeholder Collaboration: Highly developed communication skills to manage relationships between technical staff, leadership, and third-party OEMs.

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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