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It Manager Jobs in Springfield, IL (NOW HIRING)

Horace Mann

IT Manager - Desktop Support

Springfield, IL

$105K - $147K/yr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field ...

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105K - $147K/yr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field ...

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105K - $147K/yr

Overview We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as ...

LRS

IT Manager Desktop Support

Springfield, IL

$35 - $45/hr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field ...

MSF&W Consulting

IT Business Analyst

Springfield, IL · Hybrid

$80K - $105K/yr

We are seeking IT Business Analysts to join our team. MSF&W offers challenging assignments on both ... Bachelor's degree in Management Information Systems or related fields Preferred Qualifications:

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It Manager information

See Springfield, IL salary details

$49.6K

$108.7K

$148.2K

How much do it manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for it manager in Springfield, IL is $108,732.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,200.00 and $115,500.00 per year, depending on experience, location, and employer.

How does an IT Manager typically collaborate with other departments within an organization?

IT Managers play a crucial role in bridging the gap between technical teams and other business units. They regularly meet with department heads to understand specific technology needs, coordinate on project timelines, and ensure that IT solutions align with organizational goals. Effective communication and collaboration are key, as IT Managers often lead cross-functional projects, provide technical guidance, and help troubleshoot issues that impact multiple departments. This collaborative approach ensures technology initiatives support overall business strategy and operational efficiency.

What is the difference between It Manager vs Network Administrator?

AspectIT ManagerNetwork Administrator
CredentialsIT-related degrees, certifications like PMP, ITILNetworking certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentOversees IT teams, strategic planning, managementMaintains and manages network infrastructure, troubleshooting
Employer & Industry UsageUsed across industries for IT leadership rolesCommon in organizations with complex network needs

While both roles involve IT infrastructure, the IT Manager focuses on strategic planning and team management, whereas the Network Administrator handles day-to-day network operations and troubleshooting. The IT Manager typically has broader responsibilities and higher-level decision-making authority.

What Does an IT Manager Do?

As an IT manager, you oversee the information technology aspects of a company. Your job duties include supervising IT staff, working with product vendors, and managing the maintenance and upgrades of the company's hardware and software systems. Your responsibilities are the management and the security of the company’s IT infrastructure. Depending on your company’s size, you coordinate with the internal software development team or with outside vendors to find cost-effective solutions for the company’s IT needs, based on functionality and scalability.

What are the key skills and qualifications needed to thrive as an IT Manager, and why are they important?

To thrive as an IT Manager, you need a solid background in information technology, project management, and leadership, often supported by a bachelor’s degree in IT or related fields. Familiarity with IT infrastructure, network administration, security protocols, and certifications like CompTIA, PMP, or ITIL are typically essential. Strong communication, problem-solving, and team leadership skills help IT Managers coordinate teams and translate technical information for non-technical stakeholders. These skills are crucial to ensure efficient IT operations, effective project delivery, and alignment of technology initiatives with business goals.

How much is an IT manager paid?

The average salary for an IT manager varies by experience and location but typically ranges from $90,000 to $150,000 annually in the United States. Factors such as industry, certifications, and company size can influence compensation levels.

What does an IT manager do?

An IT manager oversees an organization's information technology systems, including hardware, software, and networks. They plan, coordinate, and direct IT-related activities, manage IT staff, ensure cybersecurity, and implement technology solutions to support business goals.

What jobs in the US pay 300,000 a year?

For IT managers, salaries of $300,000 or more are typically found in senior or executive roles such as Chief Information Officer (CIO) or Chief Technology Officer (CTO), especially in large corporations or tech firms. High compensation often requires extensive experience, advanced certifications, and leadership responsibilities overseeing large teams or strategic initiatives.

What jobs pay $500,000 a year in the US?

High-level IT management roles such as Chief Information Officer (CIO) or Chief Technology Officer (CTO) can earn $500,000 or more annually, especially in large corporations or tech firms. These positions typically require extensive experience, advanced skills in cybersecurity, cloud computing, and strategic planning, along with leadership responsibilities and often a relevant master's degree or certifications like CISSP or PMP.
More about It Manager jobs
What are the most commonly searched types of It jobs in Springfield, IL? The most popular types of It jobs in Springfield, IL are:
What job categories do people searching It Manager jobs in Springfield, IL look for? The top searched job categories for It Manager jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for It Manager jobs? Cities near Springfield, IL with the most It Manager job openings:
It Manager jobs near you
IT Manager - Desktop Support

IT Manager - Desktop Support

Horace Mann

Springfield, IL

$105K - $147K/yr

Other

Re-posted 18 hours ago

Job description

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field agents and remote employees across the United States.

This role is based in our Springfield, Illinois office and requires full-time onsite presence.

The IT Manager, Desktop Support is responsible for delivering high-quality end-user support services, maintaining system reliability, and driving continuous improvement across desktop, virtual, and endpoint environments. This leader will combine strong technical knowledge with proven people leadership to develop staff, optimize support operations, and ensure support services meet organizational needs across both onsite and remote work environments.

Essential Duties and Responsibilities

Leadership and Team Management

  • Lead, coach, and develop a team of Technical Support Analysts and Senior Technical Support Analysts

  • Oversee workload distribution, employee performance, and career development planning

  • Foster a collaborative, customer-focused, and high-performing team culture

  • Provide technical guidance and mentorship to support professional growth across the team

  • Manage a distributed desktop support team serving three U.S. locations, remote insurance agents, and remote employees nationwide

Operational Management

  • Ensure timely response and resolution of incidents and service requests in accordance with established service level agreements

  • Monitor and improve service quality, operational efficiency, and end-user satisfaction

  • Establish, track, and report on key performance indicators such as SLA performance, service quality, and first-contact resolution

  • Drive consistency in support processes, documentation, and standard operating procedures

  • Identify and implement opportunities to improve workflows, support delivery, and overall service effectiveness for both onsite and remote users

Technical Oversight

  • Oversee support and maintenance of end-user technologies, including desktops, laptops, Mac systems, virtual workstations, and related peripherals

  • Guide the resolution of complex hardware, software, application, network, and connectivity issues affecting both onsite and remote users

  • Ensure reliability, performance, and security of supported endpoint systems

  • Partner with infrastructure and application teams to resolve escalated incidents and systemic issues

  • Support technology deployments, upgrades, hardware refreshes, and lifecycle management activities

  • Ensure effective support processes are in place for remote access, virtual support, device provisioning, and endpoint troubleshooting for users across the U.S.

Strategic Collaboration

  • Work with business partners and IT teams to align support services with organizational priorities

  • Contribute to business continuity and disaster recovery planning efforts

  • Identify opportunities for automation, tooling enhancements, and process improvements

  • Support cross-functional initiatives that improve the user support experience and technical operations

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent combination of education and experience

  • 5 to 10 years of progressive IT support experience, including leadership responsibility

  • Experience leading technical support teams, preferably in a Tier 2 support environment

  • Strong knowledge of Windows and Mac operating systems

  • Strong knowledge of endpoint hardware, peripherals, and desktop support tools

  • Experience supporting virtual desktop or virtual workstation environments

  • Demonstrated ability to manage SLAs, service metrics, and support performance

  • Strong troubleshooting, problem-solving, and decision-making skills

  • Excellent verbal and written communication skills

Preferred Qualifications

  • Experience leading distributed or multi-site support teams

  • Experience supporting remote employees or field-based users in a geographically dispersed environment

  • IT certifications or active participation in certification programs

  • Experience with scripting, automation, or endpoint management tools

  • Knowledge of ITIL or other IT service management frameworks

Key Competencies

  • Leadership and team development

  • Customer service orientation

  • Operational excellence

  • Analytical thinking and problem-solving

  • Collaboration and stakeholder management

  • Ability to work effectively in a fast-paced, evolving environment

Additional Information

  • This role is based in Springfield, Illinois and is full-time onsite

  • Occasional travel between locations may be required

  • Off-hours support may be needed for critical incidents, system changes, or major deployments

  • Must be able to work cross-functionally to resolve complex technical issues

  • Supports a user base that includes onsite employees, remote employees, and remote insurance agents across the United States

Pay Range: 

  • $105,200.00 - $147,950.00  

Salary is commensurate to experience, location, etc.

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