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It Helpdesk Jobs in Romeoville, IL (NOW HIRING)

First Associates

IT Auditor

Chicago, IL · On-site

Assists IT Audit Manager in the development of the annual audit plan. Plan and execute assigned ... Serve as a liaison with external auditors and regulators to help facilitate timely and efficient ...

Hornblower Group

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

The Tier 1 IT Helpdesk Support Technician serves as the first point of contact for employees requiring IT assistance, providing basic technical support for software and hardware issues. This role is ...

Connection

IT Specialist/AI Tech

Downers Grove, IL · On-site

Responsibilities We are seeking an IT Specialist who has a solid foundation in desktop support and ... Help develop, configure, or test AI agents or AI-powered workflows. * Support experimentation with ...

CONNECTION

IT Specialist/AI Tech

Downers Grove, IL

We are seeking an IT Specialist who has a solid foundation in desktop support and a genuine ... Help develop, configure, or test AI agents or AI-powered workflows. * Support experimentation with ...

Connection

IT Specialist/AI Tech

Downers Grove, IL · On-site

$60 - $90/hr

Responsibilities We are seeking an IT Specialist who has a solid foundation in desktop support and ... Help develop, configure, or test AI agents or AI-powered workflows. * Support experimentation with ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

... Helpdesk team members support. - Facilitate escalation of technical issues to appropriate IT team members, management and third-party vendors. - Implement and manage inventory asset system for PCs ...

Connection

IT Specialist/AI Tech

Downers Grove, IL · On-site

Responsibilities We are seeking an IT Specialist who has a solid foundation in desktop support and ... Help develop, configure, or test AI agents or AI-powered workflows. * Support experimentation with ...

Entire Hire

IT Strategy Manager

Chicago, IL · On-site

$97K - $120K/yr

... helping to deliver world-class business and technology solutions that enable clients to become high ... Information technology capabilities include IT planning and management, IT processes and approaches ...

Connection

IT Specialist/AI Tech

Downers Grove, IL · On-site

Help develop, configure, or test AI agents or AI-powered workflows. * Support experimentation with ... Collaborate with internal teams to identify practical AI use cases. IT Support Responsibilities ...

CONNECTION

IT Specialist/AI Tech

Downers Grove, IL

We are seeking an IT Specialist who has a solid foundation in desktop support and a genuine ... Help develop, configure, or test AI agents or AI-powered workflows. * Support experimentation with ...

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Showing results 41-60

All JobsIt Helpdesk JobsIt Helpdesk Jobs in Romeoville, IL

It Helpdesk information

See Romeoville, IL salary details

$12

$23

$34

How much do it helpdesk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for it helpdesk in Romeoville, IL is $23.60, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $26.49 per hour, depending on experience, location, and employer.

What is an IT Helpdesk professional?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What skills and qualifications are needed to thrive as an IT Helpdesk professional?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What are typical challenges faced by IT Helpdesk professionals, and how can they be managed?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

How hard is it helpdesk to get a helpdesk job?

Getting a helpdesk job typically requires basic technical knowledge, customer service skills, and sometimes relevant certifications like CompTIA A+. Entry-level positions are generally accessible to those with a willingness to learn, but competition can vary based on location and experience. Building skills in troubleshooting, operating systems, and remote support tools can improve chances of securing a helpdesk role.

Is IT helpdesk a good career?

IT helpdesk is a viable career option for individuals interested in technical support, troubleshooting, and customer service. It often requires knowledge of operating systems, networking, and common software tools, with opportunities for certifications like CompTIA A+ to advance. The role can lead to higher IT positions such as network administrator or systems analyst.

What does an IT Helpdesk do?

An IT Helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.

What are the most commonly searched types of It Helpdesk jobs in Romeoville, IL?

The most popular types of It Helpdesk jobs in Romeoville, IL are:

What are popular job titles related to It Helpdesk jobs in Romeoville, IL?

For It Helpdesk jobs in Romeoville, IL, the most frequently searched job titles are:

What job categories do people searching It Helpdesk jobs in Romeoville, IL look for?

The top searched job categories for It Helpdesk jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for It Helpdesk jobs?

Cities near Romeoville, IL with the most It Helpdesk job openings:

It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in Romeoville, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,098 per year, or $23.6 per hour.

Helpdesk/Desktop Technician

Sonoma Consulting Inc.

Chicago, IL • On-site

$20.75 - $26.50/hr

Full-time

Re-posted 19 days ago

Job description

Company Description

Sonoma Consulting is one of the fastest growing Global IT Consulting and Executive Search providers with offices in Naperville IL; Chicago IL; Tyson's Corner VA and Hyderabad India. 

Our clients range from start-ups to Fortune 500 companies throughout the world. We look to our large recruiting team to continue to build upon the high standards we have set and ways to continually improve our recruiting process around the speed and quality of the resources we deliver. The Sonoma team prides itself on best model for delivery of IT Resources in a 24/7 model, our high level of professionalism and integrity which enables us to create long-term, meaningful relationships with our clients. 

Job Description

Job Description
The Desktop Support Technician provides day-to-day hands on support to end users. The job primarily involves troubleshooting/fixing desktop issues and maintenance of the company's Avaya Phone infrastructure. There are a number of other areas which the Desktop Support Technician will be involved in, including first level response to emergency calls regarding network, servers & critical applications.  Responsibilities include, but are not limited to the following:
Workstation troubleshooting, fixing, maintenance & deployment
    Printer / Fax troubleshooting, fixing, maintenance & deployment
    Avaya IP phone system - manage, maintain & troubleshoot
    Maintain detailed and up-to-date hardware/software inventory
    IT equipment and supplies procurement
    Hardware/Software installs and upgrades
    Manage IT documentation and work using our IT Helpdesk ticketing system
    LAN Support, basic networking support
    Exchange/Outlook support and Active Directory support
    Desktop Security - Firewall, AntiVirus management and support, patch management etc.

Qualifications

Requirements
    Minimum 4-6 years of experience in a desktop support role
    CompTIA A+, MCITP: Enterprise Desktop Support Technician 7 or similar certifications a plus
    Solid and current experience in the following areas required:
o    Windows 7
o    LAN/WAN & networking basics
o    Outlook/Exchange 2007/2010
o    Printer/Fax support & maintenance
o    Security best practices
o    Microsoft Office(Excel, Word, PowerPoint)
o    Software deployment (MSI packages, Microsoft Office, etc.)
o    Computer Imaging
o    Windows Registry Editing
o    Batch or Visual Basic scripting
    Experience in the following areas preferred, but not required:
o    Avaya IP Office telephone systems
o    Microsoft Dynamics CRM 2011
o    SQL
    Ability to work in a fast paced startup kind of an environment
    Should have high initiative and superior prioritization skills
    Must be able to work flexible hours, including "on call", evenings, weekends when necessary
    Must be a team player with good communication skills
    Must be detail oriented with a desire to constantly learn and upgrade skills

Additional Information

Sonoma Consulting is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Sonoma Consult logo

About Sonoma Consult

Sourced by ZipRecruiter

Sonoma Consult is a California based C corporation helping companies bring products to the patient by working closely with the engineering teams and the clinicians. Our goal, no matter what stage of product development, is to create and execute a plan of action to move the product through the appropriate clinical and regulatory steps. Sonoma Consult works cohesively with the engineers and physicians to translate technologies to the clinic. Our goal is to help you get the very best product to the clinic and to the market. This includes planning, execution and ensuring critical data is delivered in the right format to ensure the feedback loop to the design team ultimately delivers the most advanced technology to the patient.

Industry

Business management consulting

Company size

1 - 10 Employees

Headquarters location

Sonoma, CA, US

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