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Help Desk Tier 1 Jobs in Romeoville, IL (NOW HIRING)

Plymouth Place

Help Desk Tier 2

La Grange Park, IL · On-site

$22.50/hr

... Tier 1 escalations. · Follow incidents through to resolution. · Provide regular updates to ... help desk support up to advanced troubleshooting. This position involves troubleshooting ...

New

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Chicago, IL · On-site

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Chicago, IL · On-site

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

JobsMight, Inc.

Be Seen First

Help Desk Desktop Support (PART TIME)

Chicago, IL · On-site

$20 - $30/hr

This role will handle day-to-day Tier 1/Tier 2 help desk support , including password resets, Microsoft 365 support, workstation troubleshooting, software issues, user account administration, and ...

Aha

Technician, Service Desk Tier 1

Chicago, IL · Hybrid

$20.50 - $27.75/hr

... helping them navigate and resolve issues related to hardware, software, and network systems. The ... Work Experience * 1-3 years Experience in customer service roles that involve troubleshooting ...

Sralab

Help Desk Specialist - Registry

Chicago, IL

$25/hr

Summary The Help Desk Specialist will provide "Tier 1" hardware and software support for end users. Participates in network maintenance and support activities such as hardware installations, software ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Oak Brook, IL Summary: This is a full time permanent Help Desk Technician ... first tier support and troubleshooting of user endpoint issues, provide end user training, and ...

Clarity Partners LLC

Help Desk Analyst

Chicago, IL · On-site

$50K - $60K/yr

Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row, Clarity Partners is hiring! Clarity Partners is seeking a Help Desk Analyst II local to Chicago, IL to ...

Clarity Partners LLC

Help Desk Analyst

Chicago, IL · On-site

$50K - $60K/yr

Description Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row, Clarity Partners is hiring! Clarity Partners is seeking a Help Desk Analyst II local to ...

LeadingIT

Helpdesk Technician - Tier 1

Manteno, IL · On-site

$40K - $50K/yr

Level 1 Helpdesk Technician What this role will entail: Are you a perfectionist who enjoys ... Proven experience as a help desk technician or other customer support role * Good understanding of ...

Middleground Technologies

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

Please send your resume and contact information, and one recent IT project you completed. This will be a W2 position. Professional and city working environment Ideal candidate will live closer to the ...

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All JobsHelp Desk Tier 1 JobsHelp Desk Tier 1 Jobs in Romeoville, IL

Help Desk Tier 1 information

See Romeoville, IL salary details

$12

$23

$34

How much do help desk tier 1 jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for help desk tier 1 in Romeoville, IL is $23.60, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $26.49 per hour, depending on experience, location, and employer.

What is a help desk tier 1?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive as a help desk tier 1?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What are some common challenges faced by help desk tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

How to become a Help Desk Tier 1?

To become a Help Desk Tier 1 technician, candidates typically need a high school diploma or equivalent and basic knowledge of computer hardware, software, and operating systems. Relevant skills include troubleshooting, customer service, and familiarity with ticketing systems; certifications like CompTIA A+ can enhance prospects. Entry-level roles often require good communication skills and the ability to work in a fast-paced environment.

What job categories do people searching Help Desk Tier 1 jobs in Romeoville, IL look for?

The top searched job categories for Help Desk Tier 1 jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for Help Desk Tier 1 jobs?

Cities near Romeoville, IL with the most Help Desk Tier 1 job openings:

Help Desk Tier 1 jobs near you
Infographic showing various Help Desk Tier 1 job openings in Romeoville, IL as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $49,098 per year, or $23.6 per hour.

Help Desk Tier 2

Plymouth Place

La Grange Park, IL • On-site

$22.50/hr

Full-time

Posted 2 days ago

New

Job description

Description:

The Help Desk Tier 2 Tech administers a variety of technical projects related to the setup, maintenance and support at Plymouth Place. The Help Desk Tier 2 Tech is responsible for complex troubleshooting. This position will respond to queries in person, over the phone or remote access. 


ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Employee will apply skills to ensure Person Centered Care as exhibited through our Pillars of Excellence:

PEOPLE 

STEWARDSHIP

SERVICE

QUALITY

GROWTH


 Learn about Plymouth Place Benefit Packet offered to all Full-Time Employees: 2026 Benefit Guide here   


· Respond to requests for technical assistance via helpdesk ticketing system.

· Diagnose and resolve technical issues onsite and remotely.

· Log all customer interactions into ticketing system.

· Receiving Tier 1 escalations.

· Follow incidents through to resolution.

· Provide regular updates to residents and employees on their support requests.

· Providing residents and employees with support for company- owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting. This position involves troubleshooting workstation, networking, storage, and server issues on a variety of platforms.

· Maintain an accurate tracking of computer assets (desktops, laptops, printers, etc.…)

· Provide remote troubleshooting solutions for computer or operating system issues for end-users remotely.

· Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.

· Maintain important records efficiently and accurately.

· Ability to ask for assistance from the System Admin when needed after exhausting other troubleshooting techniques and avenues

· Demonstrated ability to work under pressure.

· Excellent troubleshooting skills and follow through. 

· Good communication and exceptional positive and interpersonal skills.

· Solid organizational skills including attention to detail and multi-tasking skills.

· Ability to read, write and speak English sufficient to perform job duties and to interact and communicate with residents and employees.

  • Position may require some outside travel. 
  • During emergencies or natural disasters may be required to be on duty for the duration of the disaster. 
  • On-call rotational weekends
Requirements:


· Bachelor’s Degree in Computer Science or Information Systems or a 2-year degree with an A+ and Network+ and/or Equivalent Experience

· 3+ Years’ experience as a Tier 2 Help Desk Technician

· Security+ Certification

· ITIL Foundation Certification

· A+ / Network + / Security+/MCSA / MCSE are a plus, but not required


KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

· Demonstrated integrity, ingenuity and inventiveness in the performance of assigned tasks.

· Demonstrated understanding of Active Directory (Account creation, password resets, group and distro list membership, OneDrive for Business, SharePoint, etc.)

· Experienced with hardware repair and software troubleshooting

· Strong knowledge of the Network OSI Layers when troubleshooting network issues.

· Ability to easily adapt to and learn new technologies

· Knowledge of PC operating systems and cloud-based platforms.

· Knowledge of firewall and network filtering; common plugins and browsers; and antivirus and mal-ware applications

· Ability to work independently 

· Working knowledge of Microsoft Office 365.

· High level of confidentiality and adhere to HIPAA

· Experience with a ticketing system such as ConnectWise or FAVIO

· Ability to interact at all levels with management internally, and with customers and vendors


 Plymouth Place is an Equal Employment Opportunity and E-Verify compliant Employer  

Apply