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Help Desk Tier 1 Jobs in Romeoville, IL (NOW HIRING)

DEX Imaging

IT Help Desk Tier 1

Chicago, IL

We are looking for an IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from Dex's managed IT services. They respond to incoming ...

DEX Imaging

IT Help Desk Tier 1

Chicago, IL

We are looking for an IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from Dex's managed IT services. They respond to incoming ...

DEX Imaging

IT Help Desk Tier 1

Chicago, IL · On-site

We are looking for an IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from Dex's managed IT services. They respond to incoming ...

Strongpoint Partners

Help Desk Specialist

Chicago, IL · Hybrid

$55K - $65K/yr

Strongpoint Partners is seeking two highly motivated Help Desk Technicians to join our IT team. ... Provide Tier 1 and Tier 2 technical support to end users, ensuring timely and effective resolution ...

Strongpoint Partners

Help Desk Specialist

Chicago, IL · Hybrid

$55K - $65K/yr

Strongpoint Partners is seeking two highly motivated Help Desk Technicians to join our IT team. ... Provide Tier 1 and Tier 2 technical support to end users, ensuring timely and effective resolution ...

Strongpoint Partners

Help Desk Specialist

Chicago, IL · On-site

$55K - $65K/yr

Strongpoint Partners is seeking two highly motivated Help Desk Technicians to join our IT team. ... Provide Tier 1 and Tier 2 technical support to end users, ensuring timely and effective resolution ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Oak Brook, IL Summary: This is a full time permanent Help Desk Technician ... first tier support and troubleshooting of user endpoint issues, provide end user training, and ...

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

Please send your resume and contact information, and one recent IT project you completed. This will be a W2 position. Professional and city working environment Ideal candidate will live closer to the ...

LeadingIT

Helpdesk Technician - Tier 1

Manteno, IL · On-site

$40K - $50K/yr

Level 1 Helpdesk Technician What this role will entail: Are you a perfectionist who enjoys ... Proven experience as a help desk technician or other customer support role * Good understanding of ...

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

Please send your resume and contact information, and one recent IT project you completed. This will be a W2 position. Professional and city working environment Ideal candidate will live closer to the ...

Middleground Technologies

Help Desk II

Chicago, IL

$20.50 - $27.75/hr

Please send your resume and contact information, and one recent IT project you completed. This will be a W2 position. Professional and city working environment Ideal candidate will live closer to the ...

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Help Desk Tier 1 information

See Romeoville, IL salary details

$12

$23

$34

How much do help desk tier 1 jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk tier 1 in Romeoville, IL is $23.60, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $26.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Tier 1, and why are they important?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What are some common challenges faced by Help Desk Tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What are Help Desk Tier 1 jobs?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

What are popular job titles related to Help Desk Tier 1 jobs in Romeoville, IL? For Help Desk Tier 1 jobs in Romeoville, IL, the most frequently searched job titles are:
What job categories do people searching Help Desk Tier 1 jobs in Romeoville, IL look for? The top searched job categories for Help Desk Tier 1 jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Help Desk Tier 1 jobs? Cities near Romeoville, IL with the most Help Desk Tier 1 job openings:
Help Desk Tier 1 jobs near you
Infographic showing various Help Desk Tier 1 job openings in Romeoville, IL as of May 2026, with employment types broken down into 63% Full Time, 28% Part Time, 1% Temporary, and 8% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $49,098 per year, or $23.6 per hour.
IT Help Desk Tier 1

IT Help Desk Tier 1

DEX Imaging

Chicago, IL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

DEX Imaging rating

5.5

Company rating: 5.5 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. Vendor agnostic providing the best document handling solutions in the industry with no dependency on a single manufacturer. Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices.

We are looking for an IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from Dex’s managed IT services. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates.
Duties and Responsibilities

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of on-boarding process.
  • Support audio and video equipment in conference rooms.
  • Manage and monitor internal assets to ensure accurate inventory recordsTrack, route, and escalate unresolved issues to Service Manager.
  • Deliver hardware support including replacing SSDs/HDDs, adding RAM, identifying and replacing damaged equipment.
  • Client PC connectivity - ethernet, TCP/IP and VPN.

Experience and Qualifications

  • High School diploma required, technical school or 2 plus years of IT helpdesk experience
  • CompTIA A+ Certification or equivalent experience preferred.
  • Knowledge of Windows 7, Mac OS X, Google Collaboration Apps and Office 365.
  • Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS,Android).
  • Strong customer service and troubleshooting skills.
  • Ability to communicate technical information, both verbal and written, to a wide range of end- users.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Experience with desktop security products.

Dex Benefits

  • After 90 days, accrue paid time off
  • After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
  • Paid holidays

What DEX Imaging employees say

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Hours and flexibility

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