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It Helpdesk Jobs in Romeoville, IL (NOW HIRING)

CD Peacock

IT Support Specialist

Oak Brook, IL · On-site

$60K - $70K/yr

About the role As an IT Support Specialist at CD Peacock, you will provide first-line technical support to employees and help ensure the reliable operation of the Company's technology systems. You ...

CD Peacock

IT Support Specialist

Oak Brook, IL · On-site

$60 - $70/hr

About the role As an IT Support Specialist at CD Peacock, you will provide first-line technical support to employees and help ensure the reliable operation of the Company's technology systems. You ...

Next Step Systems

IT Manager

Chicago, IL · On-site

$97K - $120K/yr

... help desk. This IT Manager role will also collaborate with others on the tech team who manage software and data platforms and assist other key stakeholders with development of scalable business ...

CD Peacock 1837 Inc

IT Support Specialist

Oak Brook, IL · On-site

$60 - $70/hr

About the role As an IT Support Specialist at CD Peacock, you will provide first-line technical support to employees and help ensure the reliable operation of the Company's technology systems. You ...

Pinnacle Actuarial Resources

IT Analyst

Chicago, IL · On-site

$80 - $110/hr

Create help desk tickets and upscale support issues to the relevant technician as needed; track ... with IT Manager. Programmer/Developer Role * Assist in the definition, development and ...

Brooksource

IT Analyst

Chicago, IL · On-site

$40 - $50/hr

IT Procurement Analyst Chicago, IL Hybrid Role (approximately 1 day/week onsite) $40 - $50 per hour ... Help reconcile technology assets and inventory against invoices, expenses, and internal records to ...

LMK Recruiting Solutions

IT Administrator

Hillside, IL · Hybrid

IT Administrator -- Cloud / Network / Identity Location: Hillside, IL (HQ) -- On-site, with hybrid ... This is a build-from-scratch role --you will help stand up the systems, processes, and day-to-day ...

Gotion, Inc.

IT Manager

Manteno, IL · Hybrid

$94K - $115K/yr

Helpdesk Support : Provide escalation support for complex IT issues and ensure timely resolution. Qualifications * Bachelor's degree in Information Technology, Computer Science, or a related field; a ...

TIAA

IT Auditor

Chicago, IL · On-site

$80K - $104K/yr

IT Auditor The IT Auditor assesses the design and operating effectiveness of IT controls during ... Founded to help educators retire with dignity, today were a market-leading retirement company ...

DuPage County ROE

IT Technology Specialist

Wheaton, IL · On-site

Utilizes confidential and personal information for professional purposes only in accordance with ... Ensures efficient and timely responses to technology helpdesk tickets * Assists the Technology ...

Gotion, Inc.

IT Manager

Manteno, IL · On-site

$94K - $115K/yr

Helpdesk Support : Provide escalation support for complex IT issues and ensure timely resolution. Qualifications * Bachelor's degree in Information Technology, Computer Science, or a related field; a ...

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Showing results 21-40

All JobsIt Helpdesk JobsIt Helpdesk Jobs in Romeoville, IL

It Helpdesk information

See Romeoville, IL salary details

$12

$23

$34

How much do it helpdesk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for it helpdesk in Romeoville, IL is $23.60, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $26.49 per hour, depending on experience, location, and employer.

What is an IT Helpdesk professional?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What skills and qualifications are needed to thrive as an IT Helpdesk professional?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What are typical challenges faced by IT Helpdesk professionals, and how can they be managed?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

How hard is it helpdesk to get a helpdesk job?

Getting a helpdesk job typically requires basic technical knowledge, customer service skills, and sometimes relevant certifications like CompTIA A+. Entry-level positions are generally accessible to those with a willingness to learn, but competition can vary based on location and experience. Building skills in troubleshooting, operating systems, and remote support tools can improve chances of securing a helpdesk role.

Is IT helpdesk a good career?

IT helpdesk is a viable career option for individuals interested in technical support, troubleshooting, and customer service. It often requires knowledge of operating systems, networking, and common software tools, with opportunities for certifications like CompTIA A+ to advance. The role can lead to higher IT positions such as network administrator or systems analyst.

What does an IT Helpdesk do?

An IT Helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.

What are the most commonly searched types of It Helpdesk jobs in Romeoville, IL?

The most popular types of It Helpdesk jobs in Romeoville, IL are:

What are popular job titles related to It Helpdesk jobs in Romeoville, IL?

For It Helpdesk jobs in Romeoville, IL, the most frequently searched job titles are:

What job categories do people searching It Helpdesk jobs in Romeoville, IL look for?

The top searched job categories for It Helpdesk jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for It Helpdesk jobs?

Cities near Romeoville, IL with the most It Helpdesk job openings:

It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in Romeoville, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,098 per year, or $23.6 per hour.

IT Operations & Systems Administrator (Oak Brook)

NANO Nuclear Energy, Inc.

Oak Brook, IL • On-site

$85K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Key responsibilities

  • Provide on-the-ground IT support, including hardware provisioning, troubleshooting, and network connectivity at the Oak Brook facility.

  • Manage and customize the Microsoft Dynamics 365 environment, including configuring tables, dashboards, and user access, and support SharePoint and Microsoft 365 systems.

  • Ensure security and compliance by deploying and monitoring sensitivity labels, and maintaining endpoint device and user activity adherence to cybersecurity standards.

Job description

About NANO Nuclear Energy
NANO Nuclear Energy is an advanced nuclear technology company developing next-generation microreactor systems that will help transform the future of clean, reliable, and resilient energy. Through the development of its KRONOS MMR™ Energy System, LOKI MMR™ Energy System, and ZEUS™ Solid Core Battery Reactor-advanced high-temperature gas-cooled reactor (HTGR) technologies designed for applications including data centers, industrial operations, remote communities, and critical infrastructure-the company is advancing innovative nuclear solutions for a rapidly evolving energy landscape. NANO Nuclear has also submitted a Construction Permit Application (CPA) to the U.S. Nuclear Regulatory Commission (NRC) to support the planned deployment of the KRONOS MMR at the University of Illinois Urbana-Champaign (UIUC), representing a significant milestone toward the commercialization of advanced nuclear technology.
Our Oak Brook facility serves as our primary engineering hub and Balance of Plant (BOP) manufacturing center. Because we operate in the defense and nuclear sectors, our IT infrastructure is built entirely within the Microsoft 365 GCC High (U.S. Sovereign Cloud) environment to strictly comply with DoD CMMC, NIST 800-171, and DOE Part 810 export controls.
Position Overview
We are seeking an IT Operations & Systems Administrator to serve as the technological backbone of our Oak Brook facility. You will be the primary on-the-ground IT support for our rapidly growing team of nuclear physicists and mechanical engineers, executing zero-touch hardware provisioning and daily helpdesk operations. Simultaneously, you will serve as our internal systems administrator, primarily focused on customizing and managing our Microsoft Dynamics 365 (CRM/ERP) environment and Microsoft 365 ecosystem.
Key Responsibilities
IT Helpdesk & Endpoint Management
  • Execute rapid onboarding and offboarding for 1 to 2 new technical hires per week. Deploy and manage Windows 365 Cloud PCs and local hardware using Microsoft Intune
  • Serve as the primary point of contact for local IT troubleshooting, networking, and software support at the Oak Brook manufacturing facility.
  • Support local network connectivity, Wi-Fi 6E/7 provisioning on the manufacturing floor, and Microsoft Teams Rooms (A/V conferencing) maintenance.
  • Apply critical thinking and sound judgement when evaluating issues, escalations and requests rather than defaulting to instructions without assessment.
  • Exercise independent judgement in decision-making and is expected to raise concerns or push back on directives when something appears incorrect, risky or against policy.
  • Works through problems independently and demonstrating ownership and initiative.
  • Acknowledges all emails and support requests in a timely manner even if a full resolution will take longer.
  • Delivers strong customer service to internal staff and external partners and treating every interaction as a reflection of the IT department.

Enterprise Systems Administration
  • Act as the primary internal administrator for Microsoft Dynamics 365. You will configure custom tables, build dashboards, manage user access, and map our business processes (Vendor Management, CRM pipelines, and eventually Supply Chain/ERP) into the Dataverse.
  • Assist in building and maintaining the NANO Enterprise Operating System (NEOS). Train department heads on managing their SharePoint Communication Sites, enforce the use of our flat-architecture Document ID system, and manage strict Document Library permissions.
  • Manage Microsoft Entra ID groups and ensure users only have access to the specific data tiers required for their roles.

Security & Compliance Governance
  • Work with your manager to deploy and monitor Microsoft Purview sensitivity labels, ensuring Controlled Unclassified Information (CUI) and export-controlled CAD files are heavily restricted.
  • Ensure all endpoint devices and user activities comply with our strict NIST 800-171 and CMMC Level 2 cybersecurity baselines.

Required Qualifications
  • Due to strict DOE Part 810 export controls and our Microsoft GCC High infrastructure, applicants must be a U.S. Citizen or Lawful Permanent Resident.
  • 3-5 years of experience in IT Operations, Linux/Windows server environments, Helpdesk, and Systems Administration.
  • Proven experience administering Microsoft 365 environments, specifically Entra ID (Azure AD), Exchange, and SharePoint Online.
  • Exceptional communication skills with a proven track record of providing frictionless IT support to highly technical end-users (engineers, scientists, executives).

Preferred Qualifications
  • Direct experience administering Microsoft Dynamics 365 (Sales, Customer Service, or Project Operations). Note: Candidates with strong Salesforce administration experience willing to transition to Dynamics 365 will be highly considered.
  • Experience with Microsoft Intune (MDM/MAM) and deploying virtual desktops (Windows 365 or Azure Virtual Desktop), HPC Systems
  • Previous experience working in defense, aerospace, or nuclear sectors, with a basic understanding of GCC High, FedRAMP, or CMMC compliance standards.

What We Offer
  • A collaborative engineering culture focused on innovation and technical excellence.
  • Opportunities for mentorship, professional growth, and technical leadership.
  • Competitive medical, dental, vision and life insurance with generous company contributions.
  • Company 401(k) plan with 5% match.
  • Unlimited PTO policy with company holidays and paid parental leave.
  • The opportunity to contribute to a cleaner, more reliable energy future.

Equal Opportunity Employer
NANO Nuclear Energy is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We encourage individuals with diverse backgrounds, experiences, and perspectives to apply.

Apply