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It Helpdesk Jobs in Ohio (NOW HIRING)

U.S. Army

IT Help Desk

Hilliard, OH · On-site

$40K - $80K/yr

OVERVIEW: Information technology specialists are responsible for maintaining, processing, and ... HELPFUL SKILLS: * Interest in computer science. * Attention to detail. * Ability to communicate ...

U.S. Army

IT Help Desk

Columbus, OH · On-site

$40K - $80K/yr

OVERVIEW: Information technology specialists are responsible for maintaining, processing, and ... HELPFUL SKILLS: * Interest in computer science. * Attention to detail. * Ability to communicate ...

U.S. Army

IT Help Desk

Zanesville, OH · On-site

$40K - $80K/yr

Overview: Information technology specialists are responsible for maintaining, processing, and ... Helpful Skills: * Interest in computer science. * Attention to detail. * Ability to communicate ...

U.S. Army

IT Help Desk

Middletown, OH · On-site

$40K - $80K/yr

OVERVIEW: Information technology specialists are responsible for maintaining, processing, and ... HELPFUL SKILLS: * Interest in computer science. * Attention to detail. * Ability to communicate ...

U.S. Army

IT Help Desk

Xenia, OH · On-site

$40K - $80K/yr

Overview: Information technology specialists are responsible for maintaining, processing, and ... Helpful Skills: * Interest in computer science. * Attention to detail. * Ability to communicate ...

Deceuninck Group

Helpdesk Specialist

Monroe, OH · On-site

Manage and resolve IT helpdesk tickets as first-line support for end users * Provide timely and effective technical support to internal users, both on-site and remotely * Proactively prevent system ...

TEKsystems

IT Admin

Youngstown, OH · On-site

$21 - $26/hr

Are you passionate about technology and enjoy helping people solve technical problems? We're looking for an IT Administrator to join our team and provide frontline support for employees in both ...

TEKsystems

IT Admin

Youngstown, OH

$21 - $26/hr

Are you passionate about technology and enjoy helping people solve technical problems? We're looking for an IT Administrator to join our team and provide frontline support for employees in both ...

AlphaLink Technologies

Be Seen First

IT Help Desk Technician - Level 1

Newark, OH · On-site

$18 - $25/hr

We are seeking an IT Help Desk Technician - Level 1 to join our team! You will resolve computer-related issues for your clients. This position is full-time, in-house (not remote) and is located at ...

Deceuninck North America

Helpdesk Specialist

Monroe, OH · On-site

Responsibilities : • Manage and resolve IT helpdesk tickets as first-line support for end users • Provide timely and effective technical support to internal users, both on-site and remotely • ...

Tangram Flex

Director of IT

Dayton, OH · On-site

The IT Director leads the internal IT, Help Desk, Information Security, and internal DevOps/DevSecOps teams and ensures secure, reliable technology services that support employees, customers, and ...

Tangram Flex

Director of IT

Dayton, OH · On-site

The IT Director leads the internal IT, Help Desk, Information Security, and internal DevOps/DevSecOps teams and ensures secure, reliable technology services that support employees, customers, and ...

SPITZKE SE

$51.84 - $74.88/hr

Eigenständige Vor-Ort-Betreuung des Standortes im 1st und 2nd Level Support * IT-Helpdesk: Bereitstellung, Installation und Support von PCs, Notebooks und mobilen Endgeräten sowie der installierten ...

Tangram Flex

Director of IT

Dayton, OH · On-site

The IT Director leads the internal IT, Help Desk, Information Security, and internal DevOps/DevSecOps teams and ensures secure, reliable technology services that support employees, customers, and ...

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Showing results 21-40

All JobsIt Helpdesk JobsIt Helpdesk Jobs in Ohio

It Helpdesk information

See Ohio salary details

$12

$22

$32

How much do it helpdesk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it helpdesk in Ohio is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.66 per hour, depending on experience, location, and employer.

What is an IT Helpdesk professional?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What skills and qualifications are needed to thrive as an IT Helpdesk professional?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What are typical challenges faced by IT Helpdesk professionals, and how can they be managed?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

How hard is it helpdesk to get a helpdesk job?

Getting a helpdesk job typically requires basic technical knowledge, customer service skills, and sometimes relevant certifications like CompTIA A+. Entry-level positions are generally accessible to those with a willingness to learn, but competition can vary based on location and experience. Building skills in troubleshooting, operating systems, and remote support tools can improve chances of securing a helpdesk role.

Is IT helpdesk a good career?

IT helpdesk is a viable career option for individuals interested in technical support, troubleshooting, and customer service. It often requires knowledge of operating systems, networking, and common software tools, with opportunities for certifications like CompTIA A+ to advance. The role can lead to higher IT positions such as network administrator or systems analyst.

What does an IT Helpdesk do?

An IT Helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.

What are the most commonly searched types of It Helpdesk jobs in Ohio?

The most popular types of It Helpdesk jobs in Ohio are:

What are popular job titles related to It Helpdesk jobs in Ohio?

For It Helpdesk jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching It Helpdesk jobs in Ohio look for?

The top searched job categories for It Helpdesk jobs in Ohio are:

What cities in Ohio are hiring for It Helpdesk jobs?

Cities in Ohio with the most It Helpdesk job openings:

It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in Ohio as of August 2026, with employment types broken down into 86% Full Time, 8% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $45,780 per year, or $22 per hour.

IT Help Desk

U.S. Army

Hilliard, OH • On-site

$40K - $80K/yr

Full-time

Medical, PTO

Posted 11 days ago

Key responsibilities

  • Maintain, process, and troubleshoot military computer systems and operations.

  • Provide customer and network administration services.

  • Construct, edit, and test computer programs.

United States Army rating

6.3

Company rating: 6.3 out of 10

Based on 495 frontline employees who took The Breakroom Quiz

44th of 49 rated military and defense

Job description

This is a job skill that is performed in the US Army or Army Reserves as a Soldier. Enlisting is required and will undergo pre-qualifying questions, an interview, an academic test, and a physical. This is an initial entry job skill, no experience necessary. The US Army will send you to school to learn the job and get the necessary certifications.
OVERVIEW:
Information technology specialists are responsible for maintaining, processing, and troubleshooting military computer systems/operations.
 
JOB DUTIES:
  • Maintenance of networks, hardware, and software.
  • Provide customer and network administration services.
  • Construct, edit, and test computer programs.

REQUIREMENTS:
Those who want to serve must first take a series of tests that helps you better understand your strengths and identify which Army jobs are best for you.
 
Ages 17-34; 35-39 Requires a Waiver.
 
TRAINING:
Job training for an information technology specialist requires 10 weeks of Basic Combat Training and 20 weeks of Advanced Individual Training with on-the-job instruction.
 
Some of the skills you’ll learn are:
  • Use of computer consoles and peripheral equipment.
  • Computer systems concepts.
  • Planning, designing, and testing computer systems.

HELPFUL SKILLS:
  • Interest in computer science.
  • Attention to detail.
  • Ability to communicate effectively.
  • Experience in the installation of computers.

REQUIRED ASVAB SCORE(S)Skilled Technical (ST): 95.
 Learn more about the ASVAB and see what jobs you could qualify for.
 
COMPENSATION:
Total compensation includes housing, medical, food, special pay, and vacation time. Learn more about total compensation.
 
EARN CASH FOR IN-DEMAND JOBS:
You could earn up to $40,000 in cash bonuses just for enlisting under certain Military Occupational Specialties. Visit Jobs in Demand to see if this job qualifies for an enlistment bonus.
 
EDUCATION BENEFITS:
In the Army, qualified students can earn full-tuition, merit-based scholarships, allowances for books and fees, plus an annual stipend for living expenses. Learn more about education benefits.
 
FUTURE CIVILIAN CAREERS:
The skills you learn will help prepare you for a career as a network support technician, data-processing technician or computer programmer.
 
PARTNERSHIP FOR YOUTH SUCCESS (PAYS) PROGRAM:
Those interested in this job may be eligible for civilian employment, after the Army, by enrolling in the Army PaYS program. The PaYS program is a recruitment option that guarantees a job interview with military friendly employers that are looking for experienced and trained Veterans to join their organization. Find out more about the Army PaYS Program at http://www.armypays.com.
  • AAI CORPORATION.
  • EATON CORPORATION.
  • L-3 Communications Linguist Operations & Technical Support.
  • Comcast Cable Communications, Inc.
  • CISCO SYSTEMS.
  • CDW, LLC.
  • CoxCom, Inc.
  • T-Mobile.

BENEFITS
Job Types: Full-time, Part-time, Contract.
 
Pay: $40,000.00 - $80,000.00 per year.
Education: High school or equivalent (Required)

Work authorization: United States (Required).

Contract Renewal: Possible.
Additional Compensation: Bonuses.

Schedule: Other.

What United States Army employees say

Pay

Benefits

Hours and flexibility

Workplace

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About US Army

Sourced by ZipRecruiter

Industry

National security, health care and social assistance, national security and international affairs and public administration

Company size

10,000+ Employees

Headquarters location

Arlington, VA, US

Social media

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