ZipRecruiter

Log In

1

It Helpdesk Support Jobs in Minnesota (NOW HIRING)

Synchronicity, Inc.

Be Seen First

IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

... support and assistance to end users. In this role, you will be responsible for diagnosing and ... help desk or IT support roles. · Strong troubleshooting skills and knowledge of Windows, macOS ...

Synchronicity, Inc.

Be Seen First

IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

... support and assistance to end users. In this role, you will be responsible for diagnosing and ... help desk or IT support roles. · Strong troubleshooting skills and knowledge of Windows, macOS ...

Centrav Inc.

IT Support Specialist

Burnsville, MN

Centrav Inc. is currently seeking a qualified IT Support Specialist to be responsible for providing ... If you have a passion to help others and love technology this may be a great role. Objectives of ...

Horwitz Inc

Technical Support Specialist

New Hope, MN · On-site

$55K - $65K/yr

Perform other duties as assigned Education & Experience * 1 year of experience in an IT Help Desk, Service Desk, Desktop Support, or similar technical support role * Experience troubleshooting ...

Loram

Help Desk Technician II

Hamel, MN

$21.50 - $29/hr

Associate degree in Information Technology, Business, or related field Experience: 4+ years' experience: working in a general helpdesk support environment, working with Microsoft applications.

next page

Showing results 1-20

All JobsIt Helpdesk Support JobsIt Helpdesk Support Jobs in Minnesota

It Helpdesk Support information

See Minnesota salary details

$12

$22

$33

How much do it helpdesk support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for it helpdesk support in Minnesota is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.43 per hour, depending on experience, location, and employer.

What is an IT helpdesk support?

IT Helpdesk Support specialists are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, and hardware. They help troubleshoot problems, answer questions, and guide users through solutions either remotely or in person. Their responsibilities often include resolving technical issues, installing and configuring software, and maintaining user accounts. IT Helpdesk Support specialists play a crucial role in ensuring smooth daily operations in organizations by quickly addressing technology-related problems.

What are the key skills and qualifications needed to thrive as an IT helpdesk support?

To thrive as an IT Helpdesk Support, you need a solid understanding of computer hardware, operating systems, networking basics, and problem-solving, often backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and customer service skills help you effectively resolve user issues and build rapport. These skills and qualities are essential for quickly diagnosing problems, minimizing downtime, and ensuring a positive user experience.

What are some common challenges faced by IT helpdesk support professionals, and how can they effectively manage these issues?

IT Helpdesk Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating clearly with users who have varying levels of technical knowledge. To manage these situations effectively, it's important to prioritize tickets based on urgency, continually develop technical and customer service skills, and use available resources and documentation to find solutions quickly. Building strong relationships with other IT team members also helps in escalating complex problems and sharing knowledge.

What is the difference between It Helpdesk Support vs Network Technician?

AspectIt Helpdesk SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportData centers, network infrastructure sites
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring, maintaining network hardware and infrastructure
Industry UsageIT support, customer serviceNetworking, telecommunications

While both roles support IT infrastructure, It Helpdesk Support focuses on end-user assistance and software troubleshooting, whereas Network Technicians specialize in maintaining and configuring network hardware and infrastructure. Both roles often require similar certifications and work environments, but their core responsibilities differ significantly.

Is IT Helpdesk Support a good career?

IT Helpdesk Support is a viable career option for individuals interested in technology, troubleshooting, and customer service. It offers opportunities for skill development, certifications like CompTIA A+ or Network+, and potential advancement into specialized IT roles or management positions.

What qualifications do I need for IT helpdesk support?

IT Helpdesk Support roles typically require a high school diploma or equivalent, with many employers preferring some post-secondary education or certifications. Relevant skills include knowledge of operating systems, troubleshooting hardware and software issues, and familiarity with ticketing systems; certifications like CompTIA A+ can enhance job prospects.

What are popular job titles related to It Helpdesk Support jobs in Minnesota?

For It Helpdesk Support jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Support jobs in Minnesota look for?

The top searched job categories for It Helpdesk Support jobs in Minnesota are:

What cities in Minnesota are hiring for It Helpdesk Support jobs?

Cities in Minnesota with the most It Helpdesk Support job openings:

It Helpdesk Support jobs near you
Infographic showing various It Helpdesk Support job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 17% Part Time, and 8% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $47,162 per year, or $22.7 per hour.

IT Helpdesk Support Specialist

Eagan, MN • On-site

Factory Motor Parts
Motor Vehicle Manufacturing • 1 - 5K employees

6.3

Company rating: 6.3 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

304th of 366 rated logistics

Respectful managers

Good training

Uninterrupted breaks

Learn more about Factory Motor Partsexternal

$23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

RESPONSIBILITIES INCLUDE:
  • Respond to user requests via telephone, email, via remote access, and in-person.
  • Diagnose and resolve advanced information technology hardware and software issues. Stay current with technological trends related to the FMP environment.
  • Develop and maintain a professional level of proficiency with Information Technology and Factory Motor Parts specific systems and technologies.
  • Identify and escalate situations requiring urgent attention.
  • Capturing and documenting the details of an issue and troubleshooting steps taken in order to escalate the issue or document the identification and resolution; using a ticketing system to track and route problems and requests and document solutions.
  • Work with Help Desk colleagues to research and document problem resolutions.
  • Work independently to research and resolve complex technical issues.
  • Work with Help Desk colleagues in researching and writing documentation and policy.
  • Provide primary technical support to Factory Motor Parts employees
  • Occasionally travel to locations to provide assistance in urgent situations.
  • Develop and maintain knowledge of Factory Motor Parts departmental roles and responsibilities.
  • Performs other related duties as assigned.

SKILLS AND ABILITIES:
  • Ability to communicate and interact successfully with employees and to develop and maintain positive professional relationships with colleagues.
  • Attention to detail.
  • Ability to research and report on problems, solutions, products and vendors.
  • Creative thinking and problem solving.
  • Ability to capture and communicate the context of a situation
  • Excellent oral and written communication skills, with a focus in technical or instruction-oriented writing and in clearly communicating complicated concepts over the phone, in person, and in writing.
  • Ability to work both independently and as a team member.
  • Ability to delve into and achieve understanding of a problem or request in order to offer the most appropriate possible solution.

MINIMUM EDUCATION AND EXPERIENCE:
Associate's degree or equivalent experience and 1-3 years in a help desk or other technical support role.
We are an EEOC/AA Employer. An industry leader, FMP offers well-balanced compensation and benefits programs, which may include medical, dental, vision, life, 401K, profit sharing, paid holidays/vacation/sick time, STD/LTD, + much more. Salary is based on experience and job performance.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Factory Motor Parts employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply