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It Helpdesk Manager Jobs in Winnipeg, MB (NOW HIRING)

Helpdesk / End-User Support (L1, L2, L3) * Systems Administration (Windows, Microsoft 365, Active ... Project implementation and client-facing IT support Why MSPs? Working for an MSP means variety ...

... by helping people use the technology. With both a downtown and Taylor Avenue location in Winnipeg ... Information Technology sales experience is an asset. Education Requirements * A postsecondary ...

... technology to help our clients transform and grow their businesses and organizations. As a key contributor, you will work closely with our team of project managers, architects, developers and ...

Help with the documentation of product requirements, features, and functionality, ensuring accuracy ... Act as a point of contact for team members to ensure that information is effectively shared and ...

... help our clients realize their goals. As a Manager, Cash Management, you will focus on the ... You have a degree/diploma in Business, Finance, Accounting or related field. It would be an asset ...

... help our clients realize their goals. As a Manager, Cash Management, you will focus on the ... You have a degree/diploma in Business, Finance, Accounting or related field. It would be an asset ...

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It Helpdesk Manager information

See Winnipeg, MB salary details

$30.7K

$68.6K

$103.9K

How much do it helpdesk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it helpdesk manager in Winnipeg, MB is $68,620.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,311.00 and $76,788.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Winnipeg, MB? The most popular types of It Helpdesk jobs in Winnipeg, MB are:
What job categories do people searching It Helpdesk Manager jobs in Winnipeg, MB look for? The top searched job categories for It Helpdesk Manager jobs in Winnipeg, MB are:

MSP Technician

MSP Hire, Inc.

Winnipeg, MB • On-site

Full-time

Posted 27 days ago


Job description

MSP Hire is looking to connect with talented IT professionals who want to grow their careers in the Managed Services Provider (MSP) space. Whether you’re early in your IT journey or an experienced technician ready for the next step, we’d love to hear from you.
 

We’d love to connect if you have experience in any of these areas:

  • Helpdesk / End-User Support (L1, L2, L3)
  • Systems Administration (Windows, Microsoft 365, Active Directory, Exchange)
  • Networking (firewalls, routers, switches, VPNs, Wi-Fi)
  • Cloud solutions (Azure, AWS, Microsoft 365)
  • Cybersecurity practices within an MSP environment
  • Project implementation and client-facing IT support


Why MSPs?
Working for an MSP means variety, challenge, and growth. Instead of being limited to one environment, you’ll gain exposure to multiple technologies, industries, and client needs—shaping you into a well-rounded IT professional.


This is a passive recruitment posting—we may not have an immediate opening today, but we’re building connections with IT professionals at all levels for upcoming roles.


If you’re open to hearing about future MSP opportunities, let’s connect!

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