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Help Desk Technician Iii Jobs in Winnipeg, MB (NOW HIRING)

About the Position The Maintenance Technician 3 will support the maintenance functions within the ... We invest in our people with programs and opportunities that help you build a diverse career with ...

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Taking direction from the Lead Technician and providing support * Out of town travel for ... Minimum 3 - 6 months' experience in a relevant trade (i.e. construction, welding, millwright etc.

You use specialized equipment, follow restoration techniques, and learn new skills that help bring ... Apply today using our quick, three-minute, mobile-friendly application. Join First Onsite. Make a ...

Pest Control Technician

Winnipeg, MB · On-site

CA$42K - CA$45K/yr

Build customer relationships through friendly, helpful, and courteous behavior during service ... Retirement Savings plan with highly-competitive company-matching contributions of 3.5%. * Employee ...

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Help Desk Technician Iii information

What is the difference between Help Desk Technician Iii vs Help Desk Technician Ii?

AspectHelp Desk Technician IiiHelp Desk Technician Ii
Required CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically required, Network+ a plus
Work EnvironmentSupport teams, IT departments, help deskSupport teams, help desk, end-user support
Employer & Industry UsageCommon in IT service providers, corporate ITWidespread in various industries, entry to mid-level

The main difference between Help Desk Technician Iii and Help Desk Technician Ii lies in experience and responsibility level. Help Desk Technician Iii generally handles more complex issues, requires more certifications, and may mentor junior staff. Help Desk Technician Ii typically manages basic support tasks and requires foundational certifications. Both roles are vital in IT support, but the Iii level indicates a higher skill set and responsibility.

What job categories do people searching Help Desk Technician Iii jobs in Winnipeg, MB look for? The top searched job categories for Help Desk Technician Iii jobs in Winnipeg, MB are:

Technical Support / IT Field Technician

Saint Laurent Consulting

Winnipeg, MB

Other

Posted 4 days ago


Job description

Technical Support / IT Field Technician


Location: Winnipeg, Manitoba

Employment Type: Full-Time

Employment Type: Contract

Work Style: Hybrid (Office + Client Site Visits)


Overview

Our client is looking for a skilled and reliable IT Support Technician with 2 - 4 years of hands-on experience in IT support and field service work. This role combines Level 1 technical support with on-site installations, networking tasks, and client-facing technical service.

The position is well suited for someone who is comfortable working both in an office environment and in the field, handling a mix of support tickets and physical infrastructure work.


Key Responsibilities

  • Provide Level 1 IT support for end users (hardware, software, and connectivity issues)
  • Troubleshoot and resolve help desk tickets efficiently
  • Perform on-site technical support and installations at client locations
  • Install, configure, and maintain IP camera / CCTV systems
  • Assist with basic network setup and troubleshooting (routers, switches, access points, IP addressing)
  • Set up and support IT equipment including PCs, laptops, printers, and network devices
  • Document all work performed, including configurations and issue resolution
  • Communicate professionally with clients during on-site visits
  • Ensure work is completed safely and according to site requirements


Field Work Requirements

This role involves regular travel to client sites within Winnipeg and surrounding areas.

  • On-Site Service & Dispatches: Traveling to customer sites to manage the installation, commissioning, testing, and routine maintenance of technical systems.
  • Diagnostics & Troubleshooting: Investigating, analyzing, and diagnosing complex mechanical, electrical, or software issues and determining the most efficient solutions.
  • Preventative Maintenance: Conducting scheduled checks and equipment calibrations to minimize future downtime and prevent major equipment failures.
  • Technical Reporting: Documenting all site visits, diagnostic results, parts used, and services rendered into a Field Service Management (FSM) system.


Required Qualifications

  • 2 - 4 years of experience in IT Support, Help Desk, or Technical Support
  • Strong understanding of networking fundamentals (LAN/WAN, Wi-Fi, IP addressing)
  • Hands-on troubleshooting experience with hardware and software issues
  • Valid driver’s license and reliable transportation
  • Ability to work independently in both field and office environments
  • Strong communication and customer service skills


Nice to Have

  • Experience with IP surveillance / CCTV systems
  • Background working with MSP (Managed Service Provider) environments
  • Experience with structured cabling or basic network installations
  • Comfortable working at heights (ladders or scissor lifts)
  • Willingness to travel to the United States on occasion