It Desktop Manager Jobs in Winnipeg, MB (NOW HIRING)

Steinbach Credit Union (SCU) is one of Manitoba’s largest credit unions and among the top 10 in Canada, with over $11 billion in assets. For more than 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.

Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website. 

We have an exciting opportunity for an IT Support Specialist to join our Information Technology team at our Linden Ridge/71 Commerce Drive locations! The IT Support Specialist is responsible for providing day-to-day support for SCU’s hardware, software, telephony and ATM support to ensure employees and members have access to the tools they require to meet their needs.

• Deliver high-quality, user-focused IT support aligned with the organization’s service delivery model, ensuring a positive and efficient end-user experience.
• Perform installations, moves, additions, and changes (IMAC) for desktops, laptops, phones, ATMs, and peripheral equipment in a timely and accurate manner.
• Administer user accounts, permissions, and access rights, ensuring security and compliance with organizational standards.
• Respond to and resolve Tier 1 and Tier 2 help desk requests, prioritizing incidents and service requests based on urgency and business impact.
• Provide technical support for ATMs, including troubleshooting, maintenance coordination, and escalation of hardware or connectivity issues.
• Monitor, diagnose, and support VoIP and telephony systems, including telephone banking platforms where applicable.
• Collaborate with internal teams, vendors, and stakeholders to troubleshoot issues, escalate complex problems, and support ongoing IT operations.
• Maintain operational excellence by adhering to documented procedures, responding to system alerts, and supporting continuous improvement aligned with industry standards (e.g., COBIT) and service level agreements (SLAs).

• Post-secondary education in Information Technology, Computer Science, or a related discipline, or an equivalent combination of education and experience.
• 2–4 years of experience in an IT support or service desk environment, preferably within a financial services or other regulated industry.
• Strong technical proficiency with desktop and laptop hardware, Windows operating systems, peripherals, and standard enterprise applications.
• Experience supporting networked environments, including working knowledge of VoIP systems, telephony, and ATM technologies.
• Hands-on experience with user account administration and access management, including Active Directory or similar systems.
• Proven ability to troubleshoot, diagnose, and resolve technical issues in a fast-paced, customer-focused environment.
• Familiarity with IT service management frameworks (e.g., ITIL) and experience working within defined service level agreements (SLAs).
• Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.
• Strong organizational skills with the ability to prioritize competing tasks and work effectively both independently and as part of a team.
• Detail-oriented and proactive, with demonstrated problem-solving ability and a commitment to continuous improvement.

You can look forward to joining an organization that values teamwork and its membership. You will receive a competitive annual salary based on skills and experience. In addition, you will be eligible for variable compensation and matched pension plan per SCU policies. You will also receive a great host of benefits, including:

• Extended medical, dental, vision benefits, plus a health spending account (100% of premiums are paid by SCU)
• Critical Illness insurance, Life insurance, AD&D insurance, and Employee Assistance programs
• Employee Banking benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
• Opportunities for professional development
• Clothing allowance
• Free parking at all locations

We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.

We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We thank all candidates for their interest, however, only those selected for an interview will be contacted.