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It Helpdesk Associate Jobs in Silver Spring, MD (NOW HIRING)

Marathon TS

Cleared Helpdesk Technician (onsite)

Ashburn, VA · On-site

$20.50 - $27.50/hr

Required : • Associates degree in Communications, Technical Writing, Information Technology, or a related field. • Minimum of 2 years of experience in help desk support. • Proficient in ...

Bizzell Group

IT Specialist Helpdesk II

Hyattsville, MD · On-site

... IT systems, automation, and security posture. Scope of Work: The Specialist will perform the following services: * Helpdesk Support Services: * Act as the initial point of contact for users seeking ...

Bizzell Group

IT Specialist Helpdesk II

Hyattsville, MD · On-site

... IT systems, automation, and security posture. Scope of Work: The Specialist will perform the following services: * Helpdesk Support Services: * Act as the initial point of contact for users seeking ...

Bizzell

IT Specialist Helpdesk II

Hyattsville, MD

... IT systems, automation, and security posture. Scope of Work: The Specialist will perform the following services: * Helpdesk Support Services: * Act as the initial point of contact for users seeking ...

NuAxis Innovations

IT Specialist II

Washington, DC · Remote

Remote telephone-based Call Center / Help Desk / Service Desk support services * Owning, tracking ... Two (2) + years' of customer service experience. IT Helpdesk/Service desk or call centerexperience ...

Global Impact

IT Manager - Client Support

Washington, DC · Hybrid

$95K - $110K/yr

Oversee the IT helpdesk function, ensuring timely, efficient, and high-quality technical support for all employees.   * Manage and support the lifecycle of both Windows and Mac hardware ...

NuAxis Innovations LLC

IT Specialist II

Washington, DC · On-site

Remote telephone-based Call Center / Help Desk / Service Desk support services * Owning, tracking ... Two (2) + years' of customer service experience. IT Helpdesk/Service desk or call centerexperience ...

AHU Technologies Inc

IT Help Desk Specialist

Washington, DC · On-site

$32 - $35/hr

Serve as the first point of contact for IT support requests via phone, email, ticketing system, or ... High school diploma or equivalent; associate degree or technical certification preferred. * Strong ...

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It Helpdesk Associate information

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$14

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$34

How much do it helpdesk associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for it helpdesk associate in Silver Spring, MD is $22.19, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $24.86 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Silver Spring, MD?

The most popular types of It Helpdesk jobs in Silver Spring, MD are:

What are popular job titles related to It Helpdesk Associate jobs in Silver Spring, MD?

For It Helpdesk Associate jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Silver Spring, MD look for?

The top searched job categories for It Helpdesk Associate jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for It Helpdesk Associate jobs?

Cities near Silver Spring, MD with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Silver Spring, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,156 per year, or $22.2 per hour.

IT Help Desk Specialist

Lawelawe Technology Services, Inc

Alexandria, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

About Us
Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training. Lawelawe leverages our NHO status to secure federal contracts that not only drive business success but also support our overall mission to uplift economically disadvantaged Native Hawaiian families and preserve the Native Hawaiian heritage.
Your Role
A tech-savvy problem solver with a customer-first mindset. You have solid experience in IT support and are comfortable working in high-demand environments where reliability and responsiveness are essential. You are passionate about helping others, skilled at troubleshooting both software and hardware, and detail-oriented when it comes to maintaining inventory and documenting solutions. You thrive in team settings, but can work independently. You're also confident providing in-person support and have a strong understanding of IT asset management, networking, and help desk systems.
How You Will Make an Impact
You will provide direct, on-site technical support to end users, helping maintain operational continuity and a high level of user satisfaction. You will troubleshoot systems, manage IT inventory, perform installations, and ensure accurate documentation and lifecycle tracking of all IT assets. Your work ensures the client's IT environment remains secure, reliable, and responsive to user needs
Key Responsibilities
  • Install, configure, and update hardware and software for end users
  • Respond to user support tickets and resolve issues related to software, hardware, networking, and system access
  • Perform desk-side support and coordinate with internal/external IT teams as needed
  • Monitor and manage IT inventory, ensuring proper lifecycle management and usage tracking
  • Provide informal user training and troubleshooting tips to improve end-user experience
  • Support and troubleshoot local network issues, including VPN and wireless connections
  • Maintain accurate technical documentation, including FAQs and support procedures
  • Manage and update help desk tickets in the organization's ticketing system
  • Conduct regular physical and system-based inventory audits
  • Coordinate with vendors for hardware repair and warranty services
  • Maintain a spare parts inventory to support mission-critical hardware availability
  • Communicate status updates effectively with users and IT team leadership
  • Perform other IT-related duties as required to support overall mission objectives

Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 3-5 years of experience providing end-user technical support
  • Proficiency in operating systems (Windows/macOS), hardware (laptops, desktops, printers), and common applications
  • Strong experience using help desk ticketing systems and remote support tools
  • Familiarity with inventory management best practices and tools
  • Ability to work independently and provide desk-side support in an on-site environment
  • Excellent interpersonal, communication, and customer service skills
  • Must be a US citizen--verification required

Bonus Points If
  • Industry-recognized certifications in IT support, networking, or service management (e.g., CompTIA A+/Network+, Microsoft Certified, ServiceNow Certified System Administrator, ITIL Foundation, or equivalent)
  • Experience supporting IT operations in a Federal government or enterprise environment
  • Familiarity with ServiceNow or other IT Service Management (ITSM) platforms
  • Working knowledge of network fundamentals, cybersecurity best practices, and asset management systems

Why You'll Love Working Here
  • Medical, dental, and vision coverage
  • 401(k) with company match
  • Paid time off (separate from 11 federal holidays)
  • Remote,Hybrid, and Onsite work
  • Career development and training opportunities
  • Mission-driven, community-focused work
  • And much more!

Join Our Team
Lawelawe Technology Services ("LTech") is an SBA Certified 8(a) Native Hawaiian Owned (NHO) SDB. Lawelawe Technology Services provides first-class IT solutions with expertise in application development, health IT, infrastructure management (IM), cyber security, and systems design and engineering. Our team is composed of highly skilled professionals who are passionate about technology and committed to making a difference. We work together to solve complex challenges and drive successful outcomes for our clients.
Ready to Apply?
We're looking for self-starters who own their work and don't back down from challenges. If you're ready to bring your best and make a real impact, we want to hear from you.
The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Candidates possessing the necessary qualifications for the position will be considered.
Lawelawe Technology Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
Offers of employment are contingent upon satisfactory completion of a comprehensive background verification, inclusive of a criminal record check. Employment may be subject to other background checks, as required by the position.
We are committed to fair and equitable compensation practices and are transparent about our pay structures. Our pay transparency efforts are aligned with state laws and regulations to ensure compliance and promote pay equity.

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