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It Helpdesk Associate Jobs in Silver Spring, MD (NOW HIRING)

Grossberg Company LLP

IT Support Technician I

Bethesda, MD · On-site

$23 - $31.50/hr

They are seeking an IT Support Technician I to provide helpdesk support, troubleshoot hardware and ... • Associates degree in Information Systems, or related Company : Grossberg Company is an ...

ford agency

IT Help Desk Technician

Washington, DC

$51K - $82K/yr

The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and ...

Rapid Strategy

IT Help Desk Specialist

Washington, DC · On-site

$68K - $78K/yr

Endpoint Administrator Associate Apple Certified IT Professional AWS Certified Cloud Practitioner ... Our leadership team is hands-on, collaborative, and committed to helping employees build long-term ...

Rapid Strategy

IT Help Desk Specialist

Washington, DC

$68K - $78K/yr

Endpoint Administrator Associate * Apple Certified IT Professional * AWS Certified Cloud ... Our leadership team is hands-on, collaborative, and committed to helping employees build long-term ...

Custom Software Systems, Inc.

Be Seen First

Tier 1 IT Help Desk Technician

Washington, DC · On-site

Respond to help desk tickets and troubleshoot basic hardware, software, printer, and peripheral ... Associate's degree in Information Technology, Computer Science, or a related field OR * Equivalent ...

NuAxis Innovations LLC

IT Specialist II

Washington, DC · On-site

Remote telephone-based Call Center / Help Desk / Service Desk support services * Owning, tracking ... Two (2) + years' of customer service experience. IT Helpdesk/Service desk or call centerexperience ...

Global Impact

IT Manager - Client Support

Washington, DC · Hybrid

$95K - $110K/yr

Oversee the IT helpdesk function, ensuring timely, efficient, and high-quality technical support for all employees.   * Manage and support the lifecycle of both Windows and Mac hardware ...

Bizzell Group

IT Specialist Helpdesk II

Hyattsville, MD · On-site

... IT systems, automation, and security posture. Scope of Work: The Specialist will perform the following services: * Helpdesk Support Services: * Act as the initial point of contact for users seeking ...

NuAxis Innovations

IT Specialist II

Washington, DC · Remote

Remote telephone-based Call Center / Help Desk / Service Desk support services * Owning, tracking ... Two (2) + years' of customer service experience. IT Helpdesk/Service desk or call centerexperience ...

Bizzell Group

IT Specialist Helpdesk II

Hyattsville, MD · On-site

... IT systems, automation, and security posture. Scope of Work: The Specialist will perform the following services: * Helpdesk Support Services: * Act as the initial point of contact for users seeking ...

Bizzell

IT Specialist Helpdesk II

Hyattsville, MD

... IT systems, automation, and security posture. Scope of Work: The Specialist will perform the following services: * Helpdesk Support Services: * Act as the initial point of contact for users seeking ...

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Showing results 21-40

All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Silver Spring, MD

It Helpdesk Associate information

See Silver Spring, MD salary details

$14

$22

$34

How much do it helpdesk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for it helpdesk associate in Silver Spring, MD is $22.19, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $24.86 per hour, depending on experience, location, and employer.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Silver Spring, MD? The most popular types of It Helpdesk jobs in Silver Spring, MD are:
What are popular job titles related to It Helpdesk Associate jobs in Silver Spring, MD? For It Helpdesk Associate jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Silver Spring, MD look for? The top searched job categories for It Helpdesk Associate jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for It Helpdesk Associate jobs? Cities near Silver Spring, MD with the most It Helpdesk Associate job openings:
It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Silver Spring, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,156 per year, or $22.2 per hour.

IT Support Technician I

Grossberg Company LLP

Bethesda, MD • On-site

$23 - $31.50/hr

Full-time

Re-posted 24 days ago

Job description

Job Summary:
Grossberg Company LLP has maintained a reputation for excellence in accounting, tax, and business consulting services for over 100 years. They are seeking an IT Support Technician I to provide helpdesk support, troubleshoot hardware and software issues, and assist with the setup and deployment of workstations and equipment.
Responsibilities:
• Provide helpdesk support and resolve PC and related problems both onsite and remotely.
• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Provide support for basic IT issues such as password resets, peripheral configurations, desktop/laptop and tablet configurations, software installations and hardware repair.
• Install, test and configure new workstations, peripheral equipment and software.
• Maintain inventory of all equipment, software and software licenses.
• Manage PC setup and deployment for new employees using standard hardware and software.
• Perform timely workstation hardware and software upgrades as required.
• Provision new hardware for new and existing users and reimage computers.
• Support new hires, employee changes and terminations.
• Handle other projects as assigned.
Qualifications:
Required:
• High school diploma, or equivalent
• Experience with Windows
• Ability to maintain complete confidentiality and exercise extreme discretion
• Solutions-oriented, problem solver with a demonstrated ability to develop and maintain effective work relationships
Preferred:
• 2 years of relevant technical experience
• Associates degree in Information Systems, or related
Company:
Grossberg Company is an accounting firm offering tax, accounting, and business consulting services. Founded in 1924, the company is headquartered in Bethesda, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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