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It Helpdesk Associate Jobs in Conroe, TX (NOW HIRING)

Matrix Medical Management

IT Technical Support

Spring, TX

$19.75 - $27/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred. * Proven experience in IT technical support or a similar role. * Strong knowledge of Windows ...

Socket.dev

Head of IT

Houston, TX · On-site

$200 - $250/hr

Oversee IT support operations and elevate the current help desk into a scalable, service-oriented capability. * Establish clear service levels, ticketing, escalation, onboarding, offboarding, device ...

Stonebridge Companies

Junior IT Specialist

Conroe, TX

$35/hr

High school diploma or equivalent; an associate degree or technical certification in IT. * 1+ Year ... Familiarity with corporate IT environments, and Active Directory / Azure account management is ...

Turtlebox

Head of IT

Houston, TX · On-site

Oversee IT support operations and elevate the current help desk into a scalable, service-oriented capability. * Establish clear service levels, ticketing, escalation, onboarding, offboarding, device ...

Bdp International

IT Service Desk Admin

Houston, TX

... Experience Associate's or Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field, or equivalent work experience. Minimum of 2 years of experience in ...

Turtlebox Audio LLC

Head of IT

Houston, TX · On-site

$200 - $250/hr

Oversee IT support operations and elevate the current help desk into a scalable, service-oriented capability. * Establish clear service levels, ticketing, escalation, onboarding, offboarding, device ...

Howard Hughes

IT Security Engineer

The Woodlands, TX

About the Role The IT Security Engineer, reporting to the IT Security Lead, is responsible for ... Review and help tune configurations for firewalls, data encryption, EDR, email security, and other ...

Tmhcc

Senior IT Auditor

Houston, TX · On-site

$89K - $117K/yr

Houston, TX (Hybrid 4:1) Reports To: IT Internal Audit Director Employment Type: Full time About Us Help us insure it. Tokio Marine HCC is a leading global specialty insurance group, backed by the ...

Tokio Marine HCC

Senior IT Auditor

Houston, TX · On-site

$89K - $117K/yr

Houston, TX (Hybrid 4:1) Reports To: IT Internal Audit Director Employment Type: Full time About Us Help us insure it. Tokio Marine HCC is a leading global specialty insurance group, backed by the ...

HCC Service Company, Inc.

Senior IT Auditor

Houston, TX · On-site

$100 - $125/hr

Employment Type: Full time. About Us Help us insure it. Tokio Marine HCC is a leading global ... Essential elements of an IT audit will include audit planning, walkthroughs, audit program ...

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All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Conroe, TX

It Helpdesk Associate information

See Conroe, TX salary details

$12

$18

$28

How much do it helpdesk associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for it helpdesk associate in Conroe, TX is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.58 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Conroe, TX?

The most popular types of It Helpdesk jobs in Conroe, TX are:

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For It Helpdesk Associate jobs in Conroe, TX, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Conroe, TX look for?

The top searched job categories for It Helpdesk Associate jobs in Conroe, TX are:

What cities near Conroe, TX are hiring for It Helpdesk Associate jobs?

Cities near Conroe, TX with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Conroe, TX as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,224 per year, or $18.4 per hour.

IT Technical Support

Matrix Medical Management

Spring, TX

$19.75 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Location: Spring, TX

Job Description

We are seeking a dedicated and knowledgeable IT Technical Support professional to join our team in Spring, TX. The ideal candidate will provide technical assistance and support related to computer systems, hardware, or software. This role requires strong problem-solving skills, excellent communication, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Respond to and resolve IT support requests via phone, email, or in-person.
  • Troubleshoot hardware, software, and network issues for end-users.
  • Install, configure, and maintain computer systems and applications.
  • Assist with the setup and deployment of new equipment and software.
  • Document issues and resolutions in the ticketing system.
  • Collaborate with other IT team members to escalate and resolve complex problems.
  • Provide training and guidance to users on IT best practices and software usage.
  • Maintain inventory of IT equipment and software licenses.
Qualifications
  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
  • Proven experience in IT technical support or a similar role.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with networking concepts and troubleshooting.
  • Experience with common software applications and tools.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
BENEFITS:
  • 3 Medical Plans
  • 2 Dental Plans
  • 2 Vision Plans
  • Employee Assistant Program
  • Short- and Long-Term Disability Insurance
  • Accidental Death amp; Dismemberment Plan
  • 401(k) with a 2-year vesting
  • PTO + Holidays
Please visit our website for more information:
www.matrixmedicalmgmt.com
At Matrix Medical Management, we specialize in delivering customized business solutions designed to enhance the efficiency, compliance, and financial success of medical practices across Texas. Our expertise allows healthcare providers to focus on what matters most, delivering high-quality patient care, while we handle the complexities of practice management.

Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Employment for this position is contingent upon the successful completion of a background check and drug screening.

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