ZipRecruiter

Log In

1

It Helpdesk Associate Jobs in Conroe, TX (NOW HIRING)

SPL

IT Administrator

Conroe, TX · On-site

Monitor system performance, availability, reliability, and security and help identify and resolve ... Associate's degree in IT, Computer Science, Network Administration, or related field required ...

Converge Resources

IT Technician

Houston, TX · Remote

IT TECHNICIAN Managed Services & Client Infrastructure Support ENGAGEMENT Contract-to-Hire or ... This role blends day-to-day help-desk service with hands-on server, network, workstation, and ...

Koch

IT Architect

Houston, TX · On-site

$150 - $200/hr

... IT Architect to help identify, evaluate, and advance infrastructure technologies that support ... You'll work closely with stakeholders to help shape infrastructure direction while supporting both ...

Koch Industries

IT Architect

Houston, TX · On-site

$145K - $165K/yr

Your Job Koch Engineered Solutions is seeking an IT Architect to help identify, evaluate, and advance infrastructure technologies that support business objectives. In this role, you will be a partner ...

McDermott

Manager Technology (IT)

Houston, TX · Hybrid

Azure AI Engineer Associate * Microsoft Certified: Azure Administrator Associate * Microsoft ... Partner with Information Security teams to implement secure AI architectures. * Define governance ...

Alcon MX

Site Head IT - Business Technology MTO

Houston, TX · On-site

$150 - $200/hr

Site Head IT - Business Technology MTO At Alcon, we are driven by the meaningful work we do to help ... Associates are responsible for meeting their individual job requirements and contributing to the ...

New

OmniForce

IT Manager

Houston, TX · On-site

$90K - $111K/yr

They are searching for an IT Manager to join their Houston location ... Qualifications 2+ years of experience working in helpdesk environment at an accounting firm Solve ...

PSG Global Solutions

IT Consultant

The Woodlands, TX · On-site

... Compliance Associates degree in computer science, mathematics, engineering or 7 years of comparable work experience. Additional Information Jesus "Jin" Pengson Talent Acquisition PSG Global ...

50092 Heidelberg Materials US, Inc.

IT Intern

Houston, TX · On-site

$14 - $18.50/hr

Help monitor system performance and recommend enhancements that improve user experience and ... technologies, business systems, and process improvement. * Ability to analyze information, identify ...

Matrix Medical Management

IT Technical Support

Spring, TX · On-site

$19.25 - $26.25/hr

Preferred : • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred. • Relevant certifications (e.g., CompTIA A+, Microsoft Certified ...

Perma Pipe

IT Manager - US

The Woodlands, TX · On-site

$125 - $150/hr

Document, support and help optimise engineer-to-order processes, including quotation, engineering ... Provide or coordinate IT support for engineering systems, CAD tools, shop-floor systems, and ...

Life Cycle Power

IT Technician (Field)

Houston, TX · On-site

Unlike a traditional help desk role, this position is field-centric and will require travel to ... Have an associate or bachelor's degree in an IT-related program in combination with certifications ...

previous pagenext page

Showing results 21-40

All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Conroe, TX

It Helpdesk Associate information

See Conroe, TX salary details

$12

$18

$28

How much do it helpdesk associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for it helpdesk associate in Conroe, TX is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.58 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Conroe, TX?

The most popular types of It Helpdesk jobs in Conroe, TX are:

What are popular job titles related to It Helpdesk Associate jobs in Conroe, TX?

For It Helpdesk Associate jobs in Conroe, TX, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Conroe, TX look for?

The top searched job categories for It Helpdesk Associate jobs in Conroe, TX are:

What cities near Conroe, TX are hiring for It Helpdesk Associate jobs?

Cities near Conroe, TX with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Conroe, TX as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,224 per year, or $18.4 per hour.

IT Administrator

SPL

Conroe, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Job Type
Full-time
Description
At SPL, the work you do matters. Our teams provide trusted energy and environmental testing and measurement solutions that protect communities, support critical infrastructure, and safeguard the environment. With a nationwide footprint and opportunities for growth across multiple locations and disciplines, SPL is a place where you can build a career while making a real-world impact.
We're seeking a hands-on, solutions-focused IT Administrator to join our team in Conroe, TX.
In this role, you'll help keep SPL's technology environment secure, reliable, and running smoothly. You'll provide day-to-day technical support, configure and maintain end-user devices and systems, support Microsoft and Windows environments, assist with networking and cloud infrastructure, and contribute to IT upgrades, deployments, and other technology projects. You'll work directly with employees, internal teams, and vendors to troubleshoot issues and deliver responsive, practical solutions.
The ideal candidate is technically curious, customer-focused, organized, and comfortable troubleshooting across hardware, software, systems, and basic network environments while continuing to build broader systems administration experience.
What You'll Do
  • Serve as a primary point of contact for technical support requests and service desk tickets
  • Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and peripheral equipment
  • Install, update, and support operating systems, software applications, Windows-based systems, Microsoft 365, and Active Directory environments
  • Administer user accounts, access permissions, and routine system configurations in accordance with established security standards
  • Support cloud platforms, virtual infrastructure, and foundational networking tasks, including IP configuration, cabling, and patch panel support
  • Monitor system performance, availability, reliability, and security and help identify and resolve technical issues
  • Participate in hardware and software upgrades, deployments, migrations, and other IT projects
  • Track and manage IT assets, equipment, inventory, and related documentation
  • Support end-user training and create technical documentation, procedures, and knowledge base materials
  • Collaborate with internal teams and external vendors to support technology solutions and continuous improvement initiatives
  • Support cybersecurity incident response, malware prevention, remediation activities, and compliance with information security standards
  • Perform other duties as assigned

Requirements
What We're Looking For
  • Associate's degree in IT, Computer Science, Network Administration, or related field required; equivalent experience/certifications may be considered
  • Relevant industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications preferred
  • 1+ years of experience in IT support, systems administration, or a related technical environment
  • Demonstrated hands-on experience supporting Windows 10/11, Windows Server, Active Directory, Group Policy, and Microsoft 365
  • Foundational knowledge of cloud platforms, networking, and cybersecurity, including Azure or AWS, TCP/IP, DHCP, DNS, VPNs, and VLANs
  • Experience using system monitoring, diagnostic, and performance-analysis tools to troubleshoot technical issues
  • Strong problem-solving, communication, customer service, organization, and follow-through skills, with the ability to manage multiple priorities

Work Schedule & Travel
  • Full-time, hybrid position
  • Ability to work outside scheduled hours, including evenings and occasional on-call support, as needed
  • Local and regional travel required up to 20% as required based on business needs

What We Offer
  • Competitive compensation
  • Medical, dental, and vision coverage
  • 401(k) with company match
  • Employer-paid life, AD&D, and disability insurance
  • Paid time off, sick leave, parental leave and paid holidays
  • Employee Assistance Program (EAP)
  • Tuition reimbursement and professional development support

Our Commitment to Diversity and Inclusion
SPL is an equal opportunity employer committed to creating an inclusive workplace. Employment decisions are based on qualifications, merit, and business needs without regard to any characteristic protected by law. Reasonable accommodations are available to applicants and employees with disabilities or sincerely held religious beliefs. Please let us know if you need assistance or an accommodation during the application process.
Visa Sponsorship
At this time, SPL is unable to offer visa sponsorship for this position. We appreciate your interest and encourage you to explore other opportunities with SPL that may be a fit in the future.

Apply