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It Help Jobs in Utah (NOW HIRING)

Revel Staffing

IT Technician

Salt Lake City, UT

$68K - $98K/hr

Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff ... Active HIPAA compliance credential or training required * 1+ year of IT help desk, service desk ...

Boncom

IT Systems Administrator

Salt Lake City, UT · Hybrid

Manage and prioritize the IT help desk queue, ensuring tickets are resolved or escalated ... appropriately within established SLAs. * Monitor, diagnose, and resolve system and network ...

South Ogden City, Utah

IT Intern

Ogden, UT · On-site

$24 - $29/hr

South Ogden City is looking for a part-time IT Support Specialist to help keep City technology running smoothly. This is a part-time position with flexible hours and would be a great opportunity for ...

Uniting Holding

IT Specialist

Draper, UT · On-site

We help merchants personalize every step of the buyer journey to maximize profit and lifetime value ... Position Title IT Specialist Position Overview We are seeking an IT Specialist to join our team at ...

South Ogden City

IT Intern

South Ogden, UT · On-site

$24 - $29/hr

South Ogden City is looking for a part-time IT Support Specialist to help keep City technology running smoothly. This is a part-time position with flexible hours and would be a great opportunity for ...

Redo

IT Specialist

Draper, UT

We help merchants personalize every step of the buyer journey to maximize profit and lifetime value ... We are seeking an IT Specialist to join our team at Redo. This internal-facing technical role is ...

South Ogden City

IT Intern

South Ogden, UT · On-site

$24 - $29/hr

South Ogden City is looking for a part-time IT Support Specialist to help keep City technology running smoothly.This is a part-time position with flexible hours and would be a great opportunity for a ...

Kenworth Sales

IT Technician

Salt Lake City, UT · On-site

$26.50 - $28.80/hr

IT Technician Summary Title: IT Technician ID: 4002 Job Type: Non-exempt (hourly) Location: Salt ... from Help Desk Tier 1 staff and responding to requests from Information Systems management.

Kenworth Sales Company

IT Technician

Salt Lake City, UT · On-site

$26.50 - $28.80/hr

Kenworth Sales Co. is looking for a IT Technician to join our Salt Lake City, UT team. Salary ... from Help Desk Tier 1 staff and responding to requests from Information Systems management.

Henry Day Ford

IT Specialist

Salt Lake City, UT · On-site

$21 - $25/hr

IT Specialist Ken Garff Automotive Group | Utah Region Desktop Team | Salt Lake City, UT (On-Site ... Why You're a Fit You enjoy solving problems, improving processes, and helping others succeed ...

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All JobsIt Help JobsIt Help Jobs in Utah

It Help information

What does an IT Help professional do?

An IT Help Desk professional provides technical support and assistance to users experiencing computer, software, or network issues. They troubleshoot problems, answer questions, and guide users through step-by-step solutions. Their role often includes installing and configuring hardware and software, managing user accounts, and escalating complex issues to higher-level IT staff. IT Help Desk professionals are essential for maintaining smooth technology operations in businesses and organizations.

What are the key skills and qualifications needed to thrive as an IT Help professional?

To thrive as an IT Help professional, you need solid knowledge of computer hardware, software troubleshooting, networking basics, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified IT Professional are commonly required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely and accurate support, minimizing downtime and maintaining smooth business operations.

What are some common challenges IT Help professionals face when supporting employees remotely?

IT Help professionals often encounter challenges such as diagnosing issues without physical access to devices, efficiently communicating with non-technical users, and ensuring secure remote connections. They must be adept at using remote desktop tools and balancing multiple support tickets across various platforms. Overcoming these obstacles requires strong problem-solving skills, adaptability, and a customer-focused approach to deliver effective solutions in a remote work environment.

What is the difference between It Help vs Network Technician?

AspectIT HelpNetwork Technician
CertificationsCompTIA A+, IT certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Industry UsageIT support, customer service, internal tech teamsNetworking companies, ISPs, large organizations
Common Search/ComparisonYesNo

IT Help and Network Technician roles both involve technical support but differ mainly in scope. IT Help focuses on user support and troubleshooting software or hardware issues, while Network Technicians specialize in maintaining and repairing network infrastructure. Understanding these differences helps job seekers find roles aligned with their skills and certifications.

Is IT hard to get an IT support job?

Getting an IT support job can vary in difficulty depending on your skills, certifications, and experience. Entry-level positions often require basic knowledge of hardware, software, and troubleshooting, while more advanced roles may need specialized certifications like CompTIA A+ or Network+. Building relevant skills and gaining hands-on experience can improve your chances of securing an IT support position.

What is the best IT help job to get?

The best IT help job often depends on individual skills and interests, but roles such as IT support specialist or help desk technician are common entry points. These positions typically require strong troubleshooting skills, knowledge of operating systems and hardware, and may benefit from certifications like CompTIA A+ or Network+. They offer opportunities for career growth into more advanced IT roles.

What are popular job titles related to It Help jobs in Utah?

For It Help jobs in Utah, the most frequently searched job titles are:

What job categories do people searching It Help jobs in Utah look for?

The top searched job categories for It Help jobs in Utah are:

It Help jobs near you
Infographic showing various It Help job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

IT Support/ IT Help Desk in South Jordan UT 84095

South Jordan, UT • On-site

Amicis Global
See more jobs at Amicis Globalexternal

$20 - $21/hr

Contractor

Re-posted 12 days ago

Job description

Title: IT Support   
Location: South Jordan, UT 84095
Duration: 6-12 Months
 
 Executive Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Key Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
 
 

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