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It Help Jobs in Tennessee (NOW HIRING)

Weigel Stores, Inc.

IT Technician

Powell, TN · On-site

The IT Technician works closely with the IT Operations Manager and the IT Helpdesk Coordinator to deliver excellent customer service and maintain operational efficiency.Essential Duties and ...

Globalchannelmanagement

IT Operations Engineer

Midway, TN · On-site

$91K - $100K/hr

IT Operations Engineer requires: * Bachelor's Degree in Information Technology, Computer Science ... Experience managing help desk operations. * Strong knowledge of network infrastructure, server ...

MS Technology, Inc.

IT Administrator

Oak Ridge, TN · On-site

Ensure timely resolution of help desk requests and technology-related issues. * Lead IT projects including infrastructure upgrades, cloud migrations, software implementations, and cybersecurity ...

Ms Technology, Inc

IT Administrator

Oak Ridge, TN · On-site

Ensure timely resolution of help desk requests and technology-related issues. * Lead IT projects including infrastructure upgrades, cloud migrations, software implementations, and cybersecurity ...

MS Technology, Inc.

IT Administrator

Oak Ridge, TN · On-site

Ensure timely resolution of help desk requests and technology-related issues. * Lead IT projects including infrastructure upgrades, cloud migrations, software implementations, and cybersecurity ...

InstantServe LLC

Service Desk Personnel

Nashville, TN · On-site

$19.25 - $26/hr

Job Title: IT Help Desk / Desktop Support Technician Location: Tennessee (Onsite) Duration: Long-Term Contract Employment Type: W2 / Contract Job Summary We are seeking an experienced IT Help Desk ...

SpaceXAI

IT Services Technician - Memphis

Memphis, TN · On-site

$61K - $91K/yr

We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates ...

Pantera Capital

Supervisor, IT Support

Memphis, TN · On-site

$91K - $137K/yr

Minimum 3+ years' experience in a corporate IT Helpdesk and/or desktop support environment. PREFERRED SKILLS AND EXPERIENCE: * Thorough understanding of the Windows and Mac operating system and ...

SpaceXAI

IT Services Technician - Memphis

Memphis, TN · On-site

$61K - $91K/yr

We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates ...

SpaceXAI

IT Services Technician - Memphis

Memphis, TN · On-site

$61K - $91K/yr

We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates ...

SpaceXAI

Supervisor, IT Support - Memphis

Memphis, TN

$91K - $137K/yr

Minimum 3+ years' experience in a corporate IT Helpdesk and/or desktop support environment. PREFERRED SKILLS AND EXPERIENCE: * Thorough understanding of the Windows and Mac operating system and ...

Atlasbx

IT Associate

Clarksville, TN · On-site

Information Technology Department: IT Unit Objective: The IT Associate is Responsible for the on ... help train employees on its use. * Manage and oversee departmental quotas. * Offer suggestions for ...

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Showing results 21-40

All JobsIt Help JobsIt Help Jobs in Tennessee

It Help information

See Tennessee salary details

$10

$23

$36

How much do it help jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for it help in Tennessee is $23.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $26.20 per hour, depending on experience, location, and employer.

What does an IT Help professional do?

An IT Help Desk professional provides technical support and assistance to users experiencing computer, software, or network issues. They troubleshoot problems, answer questions, and guide users through step-by-step solutions. Their role often includes installing and configuring hardware and software, managing user accounts, and escalating complex issues to higher-level IT staff. IT Help Desk professionals are essential for maintaining smooth technology operations in businesses and organizations.

What are the key skills and qualifications needed to thrive as an IT Help professional?

To thrive as an IT Help professional, you need solid knowledge of computer hardware, software troubleshooting, networking basics, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified IT Professional are commonly required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely and accurate support, minimizing downtime and maintaining smooth business operations.

What are some common challenges IT Help professionals face when supporting employees remotely?

IT Help professionals often encounter challenges such as diagnosing issues without physical access to devices, efficiently communicating with non-technical users, and ensuring secure remote connections. They must be adept at using remote desktop tools and balancing multiple support tickets across various platforms. Overcoming these obstacles requires strong problem-solving skills, adaptability, and a customer-focused approach to deliver effective solutions in a remote work environment.

What is the difference between It Help vs Network Technician?

AspectIT HelpNetwork Technician
CertificationsCompTIA A+, IT certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Industry UsageIT support, customer service, internal tech teamsNetworking companies, ISPs, large organizations
Common Search/ComparisonYesNo

IT Help and Network Technician roles both involve technical support but differ mainly in scope. IT Help focuses on user support and troubleshooting software or hardware issues, while Network Technicians specialize in maintaining and repairing network infrastructure. Understanding these differences helps job seekers find roles aligned with their skills and certifications.

Is IT hard to get an IT support job?

Getting an IT support job can vary in difficulty depending on your skills, certifications, and experience. Entry-level positions often require basic knowledge of hardware, software, and troubleshooting, while more advanced roles may need specialized certifications like CompTIA A+ or Network+. Building relevant skills and gaining hands-on experience can improve your chances of securing an IT support position.

What is the best IT help job to get?

The best IT help job often depends on individual skills and interests, but roles such as IT support specialist or help desk technician are common entry points. These positions typically require strong troubleshooting skills, knowledge of operating systems and hardware, and may benefit from certifications like CompTIA A+ or Network+. They offer opportunities for career growth into more advanced IT roles.

What are popular job titles related to It Help jobs in Tennessee?

For It Help jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching It Help jobs in Tennessee look for?

The top searched job categories for It Help jobs in Tennessee are:

It Help jobs near you
Infographic showing various It Help job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $48,289 per year, or $23.2 per hour.

IT Help Desk Support - Level II (MSP)

Knoxville, TN • On-site

K2 Staffing, LLC
Recruiting and Staffing Services • 11 - 50 employees
Learn more about K2 Staffing, LLCexternal

$55K - $65K/yr

Full-time

Posted 17 days ago

Key responsibilities

  • Provide Level 2 technical support to multiple business clients in a fast-paced MSP environment.

  • Own, troubleshoot, and resolve escalated service tickets involving hardware, software, operating systems, networking, and Microsoft technologies.

  • Provide remote and, when necessary, onsite technical support to client locations.

Job description

Summary
 
Our client is a well-established and growing Managed Services Provider (MSP) serving small and mid-sized businesses throughout the Knoxville, TN area. They provide comprehensive IT support, network management, cybersecurity, cloud solutions, hardware and software support, and ongoing technology consulting to their business clients.
They are currently seeking an experienced Level 2 Help Desk Technician to join their team. This individual will serve as an important escalation point for clients and internal support personnel, resolving more complex technical issues that go beyond traditional Level 1 support.
The ideal candidate will have previous Managed Services Provider experience, strong troubleshooting abilities, excellent customer service skills, and the ability to work comfortably across multiple client environments. This is an excellent opportunity for a technician who enjoys solving problems, working directly with business clients, and continuing to develop their technical skill set within an established MSP environment.
 
Duties & Responsibilities
  • Provide Level 2 technical support to multiple business clients in a fast-paced MSP environment.
  • Own, troubleshoot, and resolve escalated service tickets involving hardware, software, operating systems, networking, and Microsoft technologies.
  • Provide remote and, when necessary, onsite technical support to client locations.
  • Troubleshoot and support Windows 10/11 workstations, laptops, printers, peripherals, and business applications.
  • Administer and troubleshoot Microsoft 365, including Outlook, Exchange Online, Teams, OneDrive, SharePoint, and user licensing.
  • Support Active Directory / Entra ID, including user accounts, groups, permissions, password issues, and basic Group Policy troubleshooting.
  • Assist with the administration and troubleshooting of Windows Server environments, file servers, application servers, and related services.
  • Troubleshoot networking issues involving TCP/IP, DNS, DHCP, Wi-Fi, VPNs, VLANs, switches, routers, and firewalls.
  • Monitor and respond to alerts generated through Remote Monitoring & Management (RMM) platforms.
  • Perform system maintenance, software updates, patch management, and basic security remediation.
  • Assist with workstation and server deployments, upgrades, migrations, and technology projects.
  • Perform new-user onboarding and offboarding, including account provisioning, permissions, hardware configuration, software installation, and equipment deployment.
  • Diagnose issues using system logs, Event Viewer, remote-management tools, and other diagnostic utilities.
  • Maintain accurate and detailed documentation of troubleshooting steps, resolutions, time entries, and client communications within the company's PSA/ticketing system.
  • Identify recurring technical issues and recommend solutions that reduce future service requests.
  • Communicate directly with clients to understand technical issues, explain solutions in non-technical language, set expectations, and ensure issues are resolved to the client's satisfaction.
  • Escalate highly complex issues to senior engineers or appropriate vendors when necessary.
  • Assist senior engineers with projects, implementations, network upgrades, and other technical initiatives as needed.
  • Maintain a professional, responsive, and customer-focused approach when interacting with clients and internal team members.
Qualification & Requirements
  • 2–4+ years of hands-on IT support experience, preferably in a Managed Services Provider environment.
  • Previous MSP experience is strongly preferred and will be considered a significant advantage.
  • Demonstrated experience working in a Level 2 / Tier 2 technical support capacity.
  • Strong working knowledge of Windows 10/11 and desktop/laptop troubleshooting.
  • Hands-on experience supporting Microsoft 365 / Office 365 environments.
  • Working knowledge of Active Directory and/or Microsoft Entra ID.
  • Experience supporting Windows Server environments.
  • Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, Wi-Fi, VLANs, switches, routers, and firewalls.
  • Experience working with RMM and PSA/ticketing platforms such as ConnectWise, Kaseya, Datto, NinjaOne/NinjaRMM, Autotask, HaloPSA, or comparable systems.
  • Strong troubleshooting and analytical skills with the ability to diagnose problems systematically rather than simply apply basic fixes.
  • Ability to manage multiple tickets and competing priorities while maintaining appropriate response times and documentation.
  • Excellent verbal and written communication skills with the ability to work effectively with both technical and non-technical users.
  • Strong customer service orientation and a professional, courteous demeanor when dealing with clients.
  • Ability to work independently while also collaborating effectively with senior engineers and other members of the technical team.
  • Strong organizational skills and attention to detail.
  • Ability to travel locally to client sites when required.
  • Valid driver's license and reliable transportation preferred.
  • Ability and willingness to continuously learn new technologies, systems, and security practices.
Preferred / Ideal Qualifications
  • CompTIA A+, Network+, or Security+ certification.
  • Microsoft certifications such as MD-102, MS-900, AZ-900, or comparable Microsoft credentials.
  • Experience with ConnectWise, Autotask, Datto, NinjaOne, Kaseya, HaloPSA, Hudu, IT Glue, or similar MSP platforms.
  • Experience with VMware or Hyper-V environments.
  • Experience supporting Microsoft Intune, Entra ID, Azure, or Azure Virtual Desktop.
  • Experience troubleshooting and administering firewalls, VPNs, switches, and wireless networks.
  • Basic PowerShell experience.
  • Experience with endpoint security, EDR, antivirus, email security, or other managed cybersecurity solutions.
  • Previous experience supporting multiple SMB clients in a high-volume MSP environment.
Ideal Candidate Profile
  • The ideal candidate is a technically capable Level 2 MSP technician who has progressed beyond basic password resets, workstation troubleshooting, and other traditional Level 1 responsibilities. They should be comfortable taking ownership of escalated technical issues, communicating directly with clients, troubleshooting Microsoft and networking environments, and working within an RMM/PSA-driven service delivery model.
  • Most importantly, this individual should combine solid technical skills with excellent customer service and communication. They should be dependable, organized, proactive, and genuinely interested in developing their career within the MSP industry.