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It Help Desk Manager Jobs in Rochester, NY (NOW HIRING)

Syntec Optics

IT Analyst

Rochester, NY · On-site

Follow IT security policies and report potential security risks. * Assist with access control management and compliance-related tasks. Qualifications * Associate's or Bachelor's degree in Information ...

New

U.S. Navy

IT Support Specialist

Hemlock, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Avon, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Honeoye, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Shortsville, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Spencerport, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Macedon, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Churchville, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Brockport, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Port Gibson, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Hilton, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Scottsville, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Walworth, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Gates, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Holley, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Honeoye Falls, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Rochester, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Lakeville, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

East Rochester, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

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Showing results 41-60

All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Rochester, NY

It Help Desk Manager information

See Rochester, NY salary details

$38.5K

$85.6K

$133.7K

How much do it help desk manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for it help desk manager in Rochester, NY is $85,574.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,100.00 and $104,600.00 per year, depending on experience, location, and employer.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in Rochester, NY?

The most popular types of It Help Desk jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for It Help Desk Manager jobs?

Cities near Rochester, NY with the most It Help Desk Manager job openings:

It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $85,574 per year, or $41.1 per hour.

IT Analyst

Syntec Optics

Rochester, NY • On-site

Full-time

Posted 3 days ago

New

Job description

Position Summary

The IT Analyst provides technical support and system analysis to ensure the effective operation of Syntec Optics’ information technology systems. This role focuses on troubleshooting, system maintenance, user support, and assisting with IT projects that support manufacturing, quality, and business operations. The IT Analyst serves as a key point of contact for employees requiring technical assistance and contributes to system reliability and continuous improvement.

Key Responsibilities

Technical Support

• Provide day-to-day IT support for hardware, software, and network issues.

• Troubleshoot and resolve user issues related to desktops, laptops, printers, and applications.

• Support manufacturing floor systems and office environments.

Systems & Application Support

• Assist in maintaining ERP, MES, QMS, and other business systems.

• Perform system monitoring, routine maintenance, and updates.

• Support data integrity, backups, and basic cybersecurity measures.

Documentation & Procedures

• Maintain IT documentation, procedures, and system configurations.

• Assist with onboarding and offboarding of employees, including system access and equipment setup.

Project Support

• Assist the IT Director with system implementations, upgrades, and process improvements.

• Participate in testing, training, and deploying new IT solutions.

Security & Compliance

• Follow IT security policies and report potential security risks.

• Assist with access control management and compliance-related tasks.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience).

• 2–5 years of IT support or systems experience.

• Strong troubleshooting and customer service skills.

• Basic understanding of networking, operating systems, and cybersecurity principles.

• Experience in a manufacturing or industrial environment.

• Familiarity with ERP or business systems.

• Experience supporting Windows-based environments.