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It Help Desk Manager Jobs in Rochester, NY (NOW HIRING)

Just Solutions

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

IT Service Manager Role: Full-time IT Service Manager Location: Fairport, NY Pay: $60,000 - $80,000 ... managing technicians Preferred Qualifications: * Strong understanding of help desk and field ...

Just Solutions, Inc.

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

ABOUT THIS IT SERVICE MANAGER ROLERole: Full-time IT Service ManagerLocation: Fairport, NYPay: $60 ... for managing technicians Preferred Qualifications:Strong understanding of help desk and field ...

INA Solution Inc

IT Suppot Technician

Rochester, NY · On-site

Position: IT Support Technician Location: Rochester, NY Shift: M - F; 40 hours Job Summary The ... Job Qualifications * 0-2 years of IT or Help Desk experience, or strong aptitude. * Familiarity ...

Just Solutions

IT Support Specialist - MSP

Fairport, NY · On-site

$26 - $36/hr

Experience working on a help desk or for a managed service provider (MSP) * Clear career path ... ideal IT Support Specialist - MSP thrives in a fast-paced environment, balancing technical ...

Just Solutions, Inc.

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

ABOUT THIS IT SERVICE MANAGER ROLE Role: Full-time IT Service Manager Location: Fairport, NY Pay ... managing technicians Preferred Qualifications: * Strong understanding of help desk and field ...

Just Solutions

IT Service Coordinator

Fairport, NY · Hybrid

$60K - $80K/yr

ABOUT THIS IT SERVICE MANAGER ROLE Role: Full-time IT Service Manager Location: Fairport, NY Pay ... managing technicians Preferred Qualifications: * Strong understanding of help desk and field ...

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Showing results 21-40

All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Rochester, NY

It Help Desk Manager information

See Rochester, NY salary details

$38.5K

$85.6K

$133.7K

How much do it help desk manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for it help desk manager in Rochester, NY is $85,574.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,100.00 and $104,600.00 per year, depending on experience, location, and employer.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in Rochester, NY?

The most popular types of It Help Desk jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for It Help Desk Manager jobs?

Cities near Rochester, NY with the most It Help Desk Manager job openings:

It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $85,574 per year, or $41.1 per hour.

IT Service Coordinator

Just Solutions

Fairport, NY • On-site

$60K - $80K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

IT Service Manager

Role: Full-time IT Service Manager

Location: Fairport, NY

Pay: $60,000 - $80,000 per year

Schedule: 8:00 AM - 5:00 PM, Monday through Friday, with in-office, and hybrid

Your Day-To-Day

As the leader of a high-performing service team, you will ensure client issues are resolved efficiently and service standards are exceeded. Your role involves coaching technicians, providing feedback, and supporting their growth. You will manage ticket flow, balance workloads, and coordinate schedules to ensure smooth operations. When client concerns arise, you'll act as an escalation point, guiding issues to resolution and strengthening relationships. Additionally, you will collaborate with leadership to meet service goals, monitor team performance, lead discussions, and support the onboarding of new team members to contribute to the organization's success.

Qualifications To Become Our IT Service Manager
  • 5+ years of experience in a Managed Service Provider (MSP) environment
  • Experience in a service leadership role (Service Manager, Team Lead, or similar), with direct responsibility for managing technicians
Preferred Qualifications:
  • Strong understanding of help desk and field service operations, including ticket flow, dispatching, and escalation management
  • Experience managing client expectations and handling escalations in a professional, customer-focused manner
  • Hands-on experience with PSA/RMM tools (e.g., ConnectWise, Autotask, Kaseya, Datto)
  • Ability to lead, coach, and develop technical teams while driving accountability and performance
  • Solid understanding of service metrics and KPIs (SLA compliance, response/resolution times, ticket quality)
  • Strong organizational and time management skills, with the ability to prioritize in a fast-paced environment
  • Excellent communication and interpersonal skills, both with clients and internal team members
  • Technical background in IT support or managed services, with the ability to guide and support technicians when needed
Benefits
  • Health, dental, & vision insurance
  • HSA/FSA options
  • Life insurance
  • Short- & long-term disability
  • Bonus structure
  • PTO
  • 401(k) with company match
  • Growth opportunities
  • Incentives for earning additional certifications

Ready to lead a talented team and make a lasting impact on client success?

Take the next step in your career as our IT Service Manager. Our initial application is quick, mobile-friendly, and designed to take just a few minutes to complete. Submit yours today and discover what's possible with Just Solutions, Inc.!

Must have the ability to pass a background check

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