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It Help Desk Manager Jobs in Bronx, NY (NOW HIRING)

Polaris Healthcare Svc Inc

Help Desk Level 2 IT

Nanuet, NY · On-site

$70K - $85K/yr

... Management Tools for troubleshooting and support Requirements: • 3+ years of experience in a help desk or IT support role • Ability to lift up to 50 pounds unassisted • Valid driver's license ...

Polaris Healthcare

Help Desk Level 2 IT

Nanuet, NY

$70K - $85K/yr

... Management Tools for troubleshooting and support Requirements: • 3+ years of experience in a help desk or IT support role • Ability to lift up to 50 pounds unassisted • Valid driver's license ...

Cynet Systems

Helpdesk Technician

Brooklyn, NY · On-site

$17 - $22/hr

Skills * IT help desk support. * Hardware and software troubleshooting. * Network connectivity ... Documentation and ticket management. * End-user training. * Cross-functional collaboration.

H star

Help Desk Engineer (Level 3)

Manhattan, NY · On-site

Mets Technology delivers reliable, secure, and customer-focused IT services in a fast-paced, high ... This role has no direct people-management duties, but requires senior ownership, sound judgment ...

Belcan

Remote Tier 1 IT Help Desk Analyst

Brooklyn, NY · Remote

$21.75 - $29.50/hr

A leading consulting firm is seeking a remote Tier I Service Desk Analyst to provide technical ... The role requires an associate degree in a technology field and the ability to work independently ...

Provision People

Help Desk Technician

Manhattan, NY · On-site

$22 - $29.75/hr

Collaborate with the Service Desk Manager and team through regular check-ins and monthly company ... A problem-solving pro with a passion for technology. * Proficiency in: * Microsoft Windows, MacOS ...

Blue Owl

Senior Associate, Help Desk

Manhattan, NY · On-site

$105K - $115K/yr

OWL) is a leading asset manager that is redefining alternatives ® . With over $315 billion in ... To learn more, visit www.blueowl.com The Information Technology team is looking to hire a Senior ...

Mavis Tire Supply

Help Desk Dispatcher

White Plains, NY

$41K - $52K/yr

Qualifications Experience: 1-3 years of experience in an IT Help Desk, Managed Service Provider (MSP) environment, or a similar service coordination/dispatch role. Key Performance Indicators (KPIs ...

Blue Owl

Senior Associate, Help Desk

New York, NY · On-site

$105K - $115K/yr

OWL) is a leading asset manager that is redefining alternatives ® . With over $315 billion in ... To learn more, visit www.blueowl.com The Information Technology team is looking to hire a Senior ...

Saxon Global

Help Desk Technician

Paramus, NJ · On-site

$20.25 - $27.25/hr

Help Desk Technician Looking for a Help Desk Technician to provide front-line IT support for staff and end users. Candidates must be within driving distance of Paramus, NJ and have reliable ...

Blue Owl

Senior Associate, Help Desk

New York, NY

$105K - $115K/yr

OWL) is a leading asset manager that is redefining alternatives. With over $315 billion in assets ... To learn more, visitwww.blueowl.com The Information Technology team is looking to hire a Senior ...

Mavis Tire Supply

Help Desk Dispatcher

White Plains, NY · On-site

$41K - $52K/yr

Qualifications Experience: 1-3 years of experience in an IT Help Desk, Managed Service Provider (MSP) environment, or a similar service coordination/dispatch role. Key Performance Indicators (KPIs ...

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It Help Desk Manager information

See Bronx, NY salary details

$40.6K

$90.4K

$141.2K

How much do it help desk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it help desk manager in Bronx, NY is $90,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,700.00 and $110,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager, and why are they important?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in Bronx, NY? The most popular types of It Help Desk jobs in Bronx, NY are:
What cities near Bronx, NY are hiring for It Help Desk Manager jobs? Cities near Bronx, NY with the most It Help Desk Manager job openings:
It Help Desk Manager jobs near you

Help Desk Level 2 IT

Polaris Healthcare Svc Inc

Nanuet, NY • On-site

$70K - $85K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Here is the generated job description:
Help Desk Level 2 IT
Polaris Healthcare
Bardonia, NY
Full-Time
We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist, you will be responsible for providing technical assistance and troubleshooting support to our employees and affiliated providers. If you have a strong background in Windows operating systems, systems administration, and network troubleshooting, we encourage you to apply.
Responsibilities:
• Provide level 2 technical support to employees and affiliated providers via phone, email, and in-person
• Troubleshoot and resolve technical issues related to Windows 10 and 11, Windows Server 2019, 2021, and 2025, and Microsoft MS Office 365
• Perform systems administration tasks, including Active Directory and Windows Group Policy management
• Troubleshoot DHCP, DNS, file, and print services
• Utilize solid knowledge of TCP/IP networking and Microsoft MS Office 365
• Experience with Remote Desktop Protocol (RDP) and Citrix is a plus
• Utilize Remote Management Tools for troubleshooting and support
Requirements:
• 3+ years of experience in a help desk or IT support role
• Ability to lift up to 50 pounds unassisted
• Valid driver's license and reliable car
Compensation:
• Salary based on experience: $70,000 - $85,000 annually
Join our team and make a difference in the delivery of healthcare services! Apply to this exciting opportunity and take the first step towards a rewarding career with Polaris Healthcare.

Apply