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It Help Desk Manager Jobs in Bronx, NY (NOW HIRING)

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

Job Opportunity At eMazzanti Technologies eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provide level 1 and level 2 help desk ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

Job Summary : eMazzanti Technologies is a leading provider of IT Services looking to expand their eCare Managed Services team. The role involves providing level 1 and level 2 help desk support to ...

nimble

IT Help Desk Technician

New Hyde Park, NY

Perform other duties as assigned by the Help Desk Manager or IT team Requirements Who you are: * Strong technical troubleshooting skills with the ability to diagnose and resolve common hardware and ...

Odyssey House

IT Help Desk Specialist

Manhattan, NY · On-site

They are seeking an experienced IT Help Desk Specialist to troubleshoot complex technical issues ... manage multiple priorities in a fast-paced environment. Preferred : • Experience with ...

Kravet

Help Desk Analyst

Woodbury, NY · On-site

$22.50 - $30.75/hr

This multifaceted role requires a proactive problem-solver who can seamlessly manage day-to-day help desk operations for the local site and remote locations while supporting broader IT infrastructure ...

Kravet, Inc.

Help Desk Analyst

Woodbury, NY · On-site

$60K - $65K/yr

This multifaceted role requires a proactive problem-solver who can seamlessly manage day-to-day help desk operations for the local site and remote locations while supporting broader IT infrastructure ...

Odyssey House

IT Help Desk Specialist

Manhattan, NY · On-site

We are seeking an experienced IT Help Desk Specialist to join our IT team. This position serves on ... skills. • Ability to manage multiple priorities in a fast-paced environment. Preferred ...

Odyssey House INC

IT Help Desk Specialist

Manhattan, NY · On-site

$30.22 - $35.71/hr

We are seeking an experienced IT Help Desk Specialist to join our IT team. This position serves on ... skills. • Ability to manage multiple priorities in a fast-paced environment. Preferred ...

Noblesoft Technologies

Help Desk Agent

Brooklyn, NY · On-site

$18 - $22.75/hr

Help Desk Agent Location: Brooklyn, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk ... Maintain accurate records of support requests and resolutions in the IT service management system ...

Noblesoft Technologies

Help Desk Agent

Melville, NY · On-site

$17.50 - $22.25/hr

Help Desk Agent Location: Melville, NY 11747 Mode : Contract (6+ Months) The L2 IT Help Desk ... Maintain accurate records of support requests and resolutions in the IT service management system ...

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It Help Desk Manager information

See Bronx, NY salary details

$40.6K

$90.4K

$141.2K

How much do it help desk manager jobs pay per year?

As of May 27, 2026, the average yearly pay for it help desk manager in Bronx, NY is $90,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,700.00 and $110,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager, and why are they important?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in Bronx, NY? The most popular types of It Help Desk jobs in Bronx, NY are:
What cities near Bronx, NY are hiring for It Help Desk Manager jobs? Cities near Bronx, NY with the most It Help Desk Manager job openings:
It Help Desk Manager jobs near you
IT Help Desk Associate

IT Help Desk Associate

Vanguard Group Staffing

New York, NY • On-site

$25 - $30/hr

Temporary

Medical, PTO

Posted 18 days ago

Job description

IT Help Desk Associates needed for long-term temporary onsite positions in midtown Manhattan. These are Monday through Friday 9am-5pm opportunities working in a heavy volume Call Center/Customer Service environment.


Some of the job duties include:

  • Answering incoming calls for the Helpdesk
  • Assisting users with their computers, laptops, printers and programs; providing technical support and resolving issues via telephone and Microsoft’s Systems Management Server (SMS) tool
  • Escalating requests as needed
  • Installing and troubleshooting programs including Microsoft Office, creating user accounts, and assisting users as needed
  • Assisting with Quality Assurance (QA) testing of new and upgraded applications or systems


Please have:

  • At least six (6) months experience providing technical support in an IT Helpdesk environment
  • Advanced knowledge of Microsoft Office applications
  • Experience with Windows XP and Microsoft Admin experience (i.e. SMS, AD, DNS)
  • Ability to install and troubleshoot software packages
  • Troubleshooting and hardware diagnostic skills to include desktops, laptops, and printers
  • Knowledge of wide area networking, internet access, and usage
  • Call Center/Customer Service experience


Please send your resume today!

Vanguard Staffing logo

About Vanguard Staffing

Sourced by ZipRecruiter

For more than 50 years, Vanguard has provided reliable, hands-on recruiting services to the entertainment, finance, banking, media, advertising industries, health care industries and more. Founded in New York City in 1970, Vanguard provides staffing services throughout the Tri-State area. As accounting and finance, administrative clerical and freelance creative graphic design recruiters, we understand the importance of working together as a team in all aspects of our business. And we communicate openly with staff, clients, and the people that we place.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Stamford, CT, US

Year founded

1969

Social media

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