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It Help Desk Manager Jobs in Bronx, NY (NOW HIRING)

Wasserman Media

Help Desk Technician, IT

Manhattan, NY · On-site

$45K - $52K/yr

Log, track, and manage support requests using Freshservice (or similar ticketing system) * Ensure ... years of experience in IT support or help desk environments * Strong customer service and ...

Teamwass

Help Desk Technician, IT

New York, NY · On-site

$45K - $52K/yr

Log, track, and manage support requests using Freshservice (or similar ticketing system) * Ensure ... years of experience in IT support or help desk environments * Strong customer service and ...

Wasserman Media

Help Desk Technician, IT

Brooklyn, NY · On-site

$45K - $52K/yr

Log, track, and manage support requests using Freshservice (or similar ticketing system) * Ensure ... years of experience in IT support or help desk environments * Strong customer service and ...

Diverse Lynx

Help Desk Agent

Melville, NY · On-site

$17.50 - $22.25/hr

Help Desk Agent Location: Melville, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk ... Maintain accurate records of support requests and resolutions in the IT service management system ...

Diverse Lynx

Help Desk Agent

Brooklyn, NY · On-site

$18 - $23/hr

Help Desk Agent Location: Brooklyn, NY / Northborough, MA The L2 IT Help Desk Support role is ... Maintain accurate records of support requests and resolutions in the IT service management system ...

Wasserman

Help Desk Technician, IT

Brooklyn, NY · On-site

$45K - $52K/yr

Log, track, and manage support requests using Freshservice (or similar ticketing system) * Ensure ... years of experience in IT support or help desk environments * Strong customer service and ...

City of New York

Senior Help Desk Associate

Manhattan, NY · On-site

$20.50 - $27.50/hr

Required Skills & Qualifications: - 5+ years of experience in IT Help Desk, End User Support, or ... management and authentication platforms, including access provisioning, MFA support, and user ...

City of New York

Senior Help Desk Associate

Manhattan, NY

$20.25 - $27.50/hr

Required Skills & Qualifications: - 5+ years of experience in IT Help Desk, End User Support, or ... management and authentication platforms, including access provisioning, MFA support, and user ...

City of New York

Senior Help Desk Associate

Manhattan, NY · On-site

$90K - $100K/yr

Required Skills & Qualifications: - 5+ years of experience in IT Help Desk, End User Support, or ... management and authentication platforms, including access provisioning, MFA support, and user ...

City of New York

Senior Help Desk Associate

Manhattan, NY · On-site

$20.25 - $27.50/hr

Required Skills & Qualifications: - 5+ years of experience in IT Help Desk, End User Support, or ... management and authentication platforms, including access provisioning, MFA support, and user ...

Polaris Healthcare

Help Desk Level 2 IT

Bardonia, NY · On-site

$85K/yr

... Management Tools for troubleshooting and support Requirements: • 3+ years of experience in a help desk or IT support role • Ability to lift up to 50 pounds unassisted • Valid driver's license ...

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It Help Desk Manager information

See Bronx, NY salary details

$40.6K

$90.4K

$141.2K

How much do it help desk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it help desk manager in Bronx, NY is $90,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,700.00 and $110,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager, and why are they important?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in Bronx, NY? The most popular types of It Help Desk jobs in Bronx, NY are:
What cities near Bronx, NY are hiring for It Help Desk Manager jobs? Cities near Bronx, NY with the most It Help Desk Manager job openings:
It Help Desk Manager jobs near you

Help Desk Technician, IT

Wasserman Media

Manhattan, NY • On-site

$45K - $52K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

THE• TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, THE• TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit THE.TEAM
JOB OVERVIEW
We are seeking a Tier 1 Help Desk Technician who brings a customer service-first mindset to IT support. This role focuses on delivering a high-quality end-user experience through both desk-side and remote support. The ideal candidate is approachable, responsive, and committed to resolving issues efficiently while ensuring users feel supported and understood.
This is an in-person position with standard hours of 9:00 AM-6:00 PM, Monday through Friday, along with a rotational on-call weekend shift.
WHAT YOU'LL DO:
  • Provide frontline technical support to end users via desk-side and remote channels (Zoom, phone, ticketing system)
  • Deliver an exceptional customer service experience in every interaction
  • Troubleshoot hardware, software, and access-related issues
  • Log, track, and manage support requests using Freshservice (or similar ticketing system)
  • Ensure timely resolution or escalation of incidents and service requests
  • Assist with user account setup, onboarding, and offboarding tasks
  • Support password resets, access requests, and permissions management
  • Maintain clear and thorough documentation of issues and resolutions
  • Follow established processes and contribute to knowledge base improvements
  • Collaborate with other IT team members to resolve more complex issues
WHAT WE'RE LOOKING FOR:
  • 1-3+ years of experience in IT support or help desk environments
  • Strong customer service and communication skills (this is a must-have)
  • Experience supporting Microsoft 365 and Windows/macOS environments
  • Familiarity with Active Directory and identity management tools like Okta
  • Experience with ticketing systems such as Freshservice
  • Basic knowledge of device management tools (MDM)
  • Customer-first mentality: prioritizes user experience above all
  • Strong interpersonal skills and the ability to build rapport with users
  • Clear communicator who can explain technical issues in simple terms
  • Patient, empathetic, and solution-oriented
  • Organized and able to manage multiple requests effectively

Base salary range: $45,000 - $52,000 plus bonus potential if applicable for role.
Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role
THE• TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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