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It Help Desk Associate Jobs in Winnipeg, MB (NOW HIRING)

Targeted Talent

Senior IT Project Engineer

Winnipeg, MB · Hybrid

... helping shape project delivery standards. This is an excellent opportunity for someone looking to ... Position Summary The Senior IT Project Engineer will be responsible for leading and executing ...

Targeted Talent

Senior IT Project Engineer

Winnipeg, MB · Hybrid

... helping shape project delivery standards. This is an excellent opportunity for someone looking to ... Position Summary The Senior IT Project Engineer will be responsible for leading and executing ...

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It Help Desk Associate information

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$14

$21

$31

How much do it help desk associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for it help desk associate in Winnipeg, MB is $21.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.23 and $24.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate, and why are they important?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

Is AI replacing IT's help desk?

AI is automating certain routine tasks in help desk roles, such as troubleshooting common issues and providing basic support, but it does not fully replace IT Help Desk Associates. Human oversight remains essential for complex problems, customer service, and decision-making, making the role still vital in IT support environments. Help desk professionals often use AI tools to enhance efficiency and focus on more technical or personalized support tasks.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What are the most commonly searched types of It Help Desk jobs in Winnipeg, MB? The most popular types of It Help Desk jobs in Winnipeg, MB are:
What are popular job titles related to It Help Desk Associate jobs in Winnipeg, MB? For It Help Desk Associate jobs in Winnipeg, MB, the most frequently searched job titles are:
What job categories do people searching It Help Desk Associate jobs in Winnipeg, MB look for? The top searched job categories for It Help Desk Associate jobs in Winnipeg, MB are:
It Help Desk Associate jobs near you

Technical Support / IT Field Technician

Saint Laurent Consulting

Winnipeg, MB

Other

Posted 4 days ago

Job description

Technical Support / IT Field Technician


Location: Winnipeg, Manitoba

Employment Type: Full-Time

Employment Type: Contract

Work Style: Hybrid (Office + Client Site Visits)


Overview

Our client is looking for a skilled and reliable IT Support Technician with 2 - 4 years of hands-on experience in IT support and field service work. This role combines Level 1 technical support with on-site installations, networking tasks, and client-facing technical service.

The position is well suited for someone who is comfortable working both in an office environment and in the field, handling a mix of support tickets and physical infrastructure work.


Key Responsibilities

  • Provide Level 1 IT support for end users (hardware, software, and connectivity issues)
  • Troubleshoot and resolve help desk tickets efficiently
  • Perform on-site technical support and installations at client locations
  • Install, configure, and maintain IP camera / CCTV systems
  • Assist with basic network setup and troubleshooting (routers, switches, access points, IP addressing)
  • Set up and support IT equipment including PCs, laptops, printers, and network devices
  • Document all work performed, including configurations and issue resolution
  • Communicate professionally with clients during on-site visits
  • Ensure work is completed safely and according to site requirements


Field Work Requirements

This role involves regular travel to client sites within Winnipeg and surrounding areas.

  • On-Site Service & Dispatches: Traveling to customer sites to manage the installation, commissioning, testing, and routine maintenance of technical systems.
  • Diagnostics & Troubleshooting: Investigating, analyzing, and diagnosing complex mechanical, electrical, or software issues and determining the most efficient solutions.
  • Preventative Maintenance: Conducting scheduled checks and equipment calibrations to minimize future downtime and prevent major equipment failures.
  • Technical Reporting: Documenting all site visits, diagnostic results, parts used, and services rendered into a Field Service Management (FSM) system.


Required Qualifications

  • 2 - 4 years of experience in IT Support, Help Desk, or Technical Support
  • Strong understanding of networking fundamentals (LAN/WAN, Wi-Fi, IP addressing)
  • Hands-on troubleshooting experience with hardware and software issues
  • Valid driver’s license and reliable transportation
  • Ability to work independently in both field and office environments
  • Strong communication and customer service skills


Nice to Have

  • Experience with IP surveillance / CCTV systems
  • Background working with MSP (Managed Service Provider) environments
  • Experience with structured cabling or basic network installations
  • Comfortable working at heights (ladders or scissor lifts)
  • Willingness to travel to the United States on occasion

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