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It Help Desk Associate Jobs in Hackensack, NJ (NOW HIRING)

LHH US

IT Help Desk

Uniondale, NY

$28 - $32/hr

This role is ideal for a junior to mid-level IT support professional with L1/L2 helpdesk, systems ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

Description eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

Description eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

Job Summary : eMazzanti Technologies is a leading provider of IT Services looking to expand their eCare Managed Services team. The role involves providing level 1 and level 2 help desk support to ...

Mavis Tire Supply

IT Help Desk Technician

White Plains, NY · On-site

$45K - $57K/yr

We're looking for IT Help Desk Technicians to join Team Mavis at our Operation Support Center in White Plains, NY. With over 2,000 retail locations, Mavis is one of the largest, independently-owned ...

TileBar

IT Help Desk - Showrooms

New York, NY · On-site

$80K - $90K/yr

Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite, 1 day remote On-site in our NYC office supporting showroom and corporate users, with up to 25 ...

tilebar11

IT Help Desk - Showrooms

New York, NY

Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite, 1 day remote On-site in our NYC office supporting showroom and corporate users, with up to 25 ...

BrainStation

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

BrainStation

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

Konrad

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

Konrad

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

Soni Resources

IT Help Desk Support

New York, NY · On-site

$28 - $30/hr

Previous experience in an IT support, help desk, or technical support role preferred * Strong customer service and communication skills * Basic understanding of computer hardware, peripherals, and ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Hackensack, NJ

It Help Desk Associate information

See Hackensack, NJ salary details

$12

$25

$35

How much do it help desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for it help desk associate in Hackensack, NJ is $25.20, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $28.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Hackensack, NJ? The most popular types of It Help Desk jobs in Hackensack, NJ are:
What are popular job titles related to It Help Desk Associate jobs in Hackensack, NJ? For It Help Desk Associate jobs in Hackensack, NJ, the most frequently searched job titles are:
What job categories do people searching It Help Desk Associate jobs in Hackensack, NJ look for? The top searched job categories for It Help Desk Associate jobs in Hackensack, NJ are:
What cities near Hackensack, NJ are hiring for It Help Desk Associate jobs? Cities near Hackensack, NJ with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you

IT Help Desk

LHH US

Uniondale, NY

$28 - $32/hr

Full-time, Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Service Desk Specialist
Location: Uniondale, NY
Employment Type: 3-Month Contract
Compensation: $28-32/hr W2
About the Role
LHH is seeking a Technical Support/Service Desk Specialist for a contract-to-hire opportunity in Uniondale, NY. This role is ideal for a junior to mid-level IT support professional with L1/L2 helpdesk, systems, or technical support experience who enjoys solving end-user issues in a fast-paced, team-oriented environment.
The Service Desk team supports end users across multiple offices and provides both remote and in-person support. The role will involve troubleshooting hardware, software, access, network, VPN, phone, printer, and audio/video issues, while delivering a high level of customer service to legal professionals and internal staff.
Key Responsibilities
  • Provide technical support to end users by responding to, troubleshooting, and resolving service desk tickets through completion.
  • Support hardware, software, printers, phones, network connectivity, VPN, email, sign-on, access, and password-related issues.
  • Assist with deployment, imaging, user configurations, onboarding and offboarding, equipment moves, installations, and mobile device support.
  • Set up and support audio/video meetings in conference rooms, including Zoom phone and video support.
  • Use Freshservice or a similar ticketing system to manage and document support requests.
Qualifications
  • Minimum of 3 years of experience in IT
  • Prior helpdesk, service desk, systems support, or technical support experience required.
  • Experience supporting Zoom phones and Zoom video required.
  • Experience using a ticketing system required; Freshservice experience is a plus.
  • Strong troubleshooting skills across hardware, software, printers, phones, network, VPN, access, Windows 11, Office 365 and user account issues.
  • Excellent verbal and written communication, organizational, time management, and interpersonal skills.
  • Strong customer service orientation and professional demeanor.
  • Ability to work independently and collaboratively as part of a team.
  • Familiarity with legal applications, document management systems, financial applications, review platforms, or similar systems is a plus.
  • NetDocuments experience is a plus.
  • Information technology degree or related certifications preferred, but not required.
  • A+ certification or other industry certifications are a plus.
If you or someone you know is interested in this Service Desk Specialist role in Uniondale, NY, please apply today!
Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a nonqualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis. PTO and holiday hours are prorated based on hire date within the calendar year.
Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Pay Details: $28.00 to $32.00 per hour
Search managed by: Krysti Ellis
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.