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Remote It Help Desk Jobs in Hackensack, NJ (NOW HIRING)

Treeline

Client IT Engineer

New York, NY · On-site +1

$70K - $85K/yr

This is hands-on client IT engineering, not a remote-only help desk. Candidates must be based in the New York City metro area at the time of hire. Relocation is not supported for this role. What You ...

Treeline

Client IT Engineer

New York, NY · On-site +1

$70K - $85K/yr

This is hands-on client IT engineering, not a remote-only help desk. Candidates must be based in the New York City metro area at the time of hire. Relocation is not supported for this role. What You ...

Brigit

Senior IT Operations Manager

New York, NY · On-site +1

Develop and improve our Jira-based internal help desk, including process improvements and ... Remote candidates: Travel to NYC for 1 week per month would be required. Compensation The ...

Inspiroz

School Technology Specialist - NYC

New York, NY · Remote

$50K - $65K/yr

Act as the liaison between on-site operations and the remote IT support team in India ... Works closely with the remote service desk team to resolve technical issues. * Stay up-to-date with ...

BCForward

Technical Support - Remote

New York, NY · Remote

$13 - $14/hr

About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing ... Use help desk software and telephone technology to log, track, and resolve tickets per procedure.

Mondo

Manager IT/ Senior System Administrator

Manhattan, NY · Remote

$90K - $100K/yr

Manage Help Desk tickets with timely resolution, clear communication, and SLA adherence. * Perform ... Support remote onboarding and offboarding for new hires across global offices. Qualifications * 5 ...

Flexzo

IT Manager - Remote

Mineola, NY · Remote

$8.0K - $15K/yr

Help organizations win the AI moment. Base Pay $8,000.00 - $15,000.00 / Year Position Overview ... remote workforce. Job Requirements * Experience : 3-7 years of experience in IT management, systems ...

CertiK

IT Operations Specialist

New York, NY · Remote

$70K - $100K/yr

Bachelor's Degree in Computer Science, Engineering or related field * 2+ years of experience in IT support, help desk, office IT, or a related field preferred * Basic understanding of computer ...

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All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Hackensack, NJ

Remote It Help Desk information

See Hackensack, NJ salary details

$13

$25

$36

How much do remote it help desk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote it help desk in Hackensack, NJ is $25.25, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $28.32 per hour, depending on experience, location, and employer.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Hackensack, NJ?

The most popular types of It Help Desk jobs in Hackensack, NJ are:

What are popular job titles related to Remote It Help Desk jobs in Hackensack, NJ?

For Remote It Help Desk jobs in Hackensack, NJ, the most frequently searched job titles are:

What job categories do people searching Remote It Help Desk jobs in Hackensack, NJ look for?

The top searched job categories for Remote It Help Desk jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Remote It Help Desk jobs?

Cities near Hackensack, NJ with the most Remote It Help Desk job openings:

Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Hackensack, NJ as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 100% Remote job distribution, with an average salary of $52,519 per year, or $25.2 per hour.

Junior IT Service Desk Specialist

Eliassen Group

New York, NY • Remote

$25 - $30/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 23 days ago

Job description

Description:

Hybrid Mostly Remote in New York, NY

Our client is seeking a Junior IT Service Desk Specialist to provide first-level technical support in a Microsoft-based enterprise environment. The specialist will act as the primary point of contact for technical issues, support workstation deployment, and assist with account administration, asset management, and service request fulfillment.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $25.00 to $30.00/hr. w2

Responsibilities:
  • Serve as the first point of contact for end-user technical support requests.
  • Provide Tier 1 support for hardware, software, operating systems, and productivity applications.
  • Log, track, and update incidents and service requests through ticket management platforms.
  • Troubleshoot connectivity issues involving VPN, wireless, and wired network connections.
  • Image, configure, deploy, and support end-user workstations and peripheral devices.
  • Support onboarding and offboarding activities, including user account administration and password resets.
  • Assist with software deployment, patching, and security update initiatives.
  • Maintain and update IT asset and inventory records.
  • Support hardware decommissioning and sanitization processes.
  • Create and maintain knowledge base articles and technical documentation.
  • Contribute to service ticket reporting and operational status updates.
  • Participate in team meetings and support continuous service improvement efforts.
Experience Requirements:
  • Previous Tier 1 Help Desk or IT Service Desk experience.
  • Experience using ticketing systems such as ServiceNow or Jira.
  • Experience supporting Windows 11 workstations.
  • Experience with workstation imaging, deployment, and configuration.
  • Experience managing user accounts within Active Directory.
  • Experience supporting government, legal, or highly regulated environments. (Preferred)
  • Familiarity with remote support tools such as AnyDesk or TeamViewer. (Preferred)
  • Experience with IT asset management and inventory tracking. (Preferred)
  • Exposure to enterprise deployment tools such as SmartDeploy or DeployR. (Preferred)
  • CompTIA A+, ITIL Foundation, or Microsoft 365 Certified: Fundamentals. (Preferred)
Education Requirements:
  • High school diploma or equivalent.
  • Associate's or Bachelor's degree in Information Technology or a related field. (Preferred)
Recruitment Transparency Notice
 
Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.
 

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact fraud@eliassen.com.

 
About Eliassen Group:
 
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.
 
Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.
 
Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
 
Eliassen Group logo

About Eliassen Group

Sourced by ZipRecruiter

Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Reading, MA, US

Year founded

1989

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