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Remote It Help Desk Jobs in Hackensack, NJ (NOW HIRING)

Turing

IT System Manager

Manhattan, NY · Remote

$100 - $150/hr

These projects will help you explore how AI can be leveraged to advance digital transformation ... Fully remote work environment. * Engagement type: Contractor assignment/freelancer, potentially ...

Pivotal Health

IT Support Specialist

Brooklyn, NY · Remote

$110K - $130K/yr

We help providers efficiently dispute underpaid claims, reduce administrative burden, and recover ... Deliver in-office, hands-on IT support and remote support for distributed employees * Manage ...

Homefield IT

Escalation Technician

Manhattan, NY · On-site +1

Through the strategic alignment of business objectives and technology - we help organizations ... When efficiency and productivity meet premier IT support and world-class customer service - your ...

PharmaOut

US IT Architect

Jersey City, NJ · On-site +1

Based in Jersey City or New York, with flexibility for remote work when required, the position has ... feedback to help make decisions that better meet buisness needs. Manage third party vendor ...

U.S. Courts

Audio/Visual Specialist

New York, NY · On-site +1

$70K - $137K/yr

... on-site and remote participants. * Train and advise users on best practices for online ... Address IT Help Desk calls and emails, log computer problems, and assist with routine problems, to ...

KPMG LLP

IT Auditor

Manhattan, NY · On-site +1

... • Help identify performance improvement opportunities for assigned clients • Support a ... of IT controls and form recommendations, draft test work paper, audit issues and audit report • ...

CP Unlimited

IAM & IT Operations Analyst

Manhattan, NY · Remote

This is a fully remote position, and applicants may work from anywhere in the United States. This ... This role will help strengthen account lifecycle management, improve operational consistency ...

ICF

IT Business Analyst

Newark, NJ · On-site +1

Must be based out of New Jersey - (Remote) Ready to make a difference? ICF is seeking a ... We combine unmatched expertise with cutting-edge technology to help clients solve their most ...

Kalshi

IT Administrator

New York, NY · On-site +1

$80K - $90K/yr

We are looking for ambitious and exceptional people to join our (relatively small) team to help us ... About You You bring a strong foundation in IT systems and a passion for solving problems at scale.

Charlie Health

Staff IT Engineer

New York, NY · Remote

$138K - $190K/yr

This role will help define technical direction, establish durable engineering patterns and raise the quality of IT systems through hands-on technical leadership. Charlie Health is also building ...

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Showing results 21-40

All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Hackensack, NJ

Remote It Help Desk information

See Hackensack, NJ salary details

$13

$25

$36

How much do remote it help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote it help desk in Hackensack, NJ is $25.25, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $28.32 per hour, depending on experience, location, and employer.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Hackensack, NJ?

The most popular types of It Help Desk jobs in Hackensack, NJ are:

What are popular job titles related to Remote It Help Desk jobs in Hackensack, NJ?

For Remote It Help Desk jobs in Hackensack, NJ, the most frequently searched job titles are:

What job categories do people searching Remote It Help Desk jobs in Hackensack, NJ look for?

The top searched job categories for Remote It Help Desk jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Remote It Help Desk jobs?

Cities near Hackensack, NJ with the most Remote It Help Desk job openings:

Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Hackensack, NJ as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 100% Remote job distribution, with an average salary of $52,519 per year, or $25.2 per hour.

Service Desk Site Lead/Remote

Apetan Consulting llc

Jersey City, NJ • Remote

$80 - $150/hr

Contractor

Re-posted 20 days ago

Job description

 
Service Desk Site LeadLocation-RemotePosition Summary

The Service Desk Site Lead is responsible for overseeing day-to-day service desk operations at a designated site, ensuring timely and effective resolution of IT support issues. This role provides leadership to service desk staff, manages incident and request fulfillment processes, and serves as the primary point of contact for local IT support activities.

Key Responsibilities
  • Lead and coordinate daily service desk operations to ensure high-quality IT support services.
  • Supervise service desk analysts and technicians, providing guidance, coaching, and performance feedback.
  • Monitor incident, service request, and problem management activities to ensure adherence to service level agreements (SLAs).
  • Act as the primary escalation point for complex technical issues and customer concerns.
  • Coordinate onsite IT support activities, including hardware deployment, troubleshooting, and user support.
  • Collaborate with infrastructure, application, and business teams to resolve technical issues and service disruptions.
  • Track service desk metrics, analyze trends, and recommend process improvements.
  • Ensure accurate documentation of incidents, requests, procedures, and knowledge base articles.
  • Support change management, asset management, and IT compliance initiatives.
  • Facilitate communication between local users, IT teams, and management regarding service issues and improvements.
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • Strong knowledge of IT service management (ITSM) processes, including incident, problem, and change management.
  • Experience supporting Windows, macOS, mobile devices, networking, and common enterprise applications.
  • Strong troubleshooting, organizational, and customer service skills.
  • Excellent verbal and written communication skills.
Preferred Qualifications
  • ITIL Foundation certification or equivalent IT service management certification.
  • Experience with service desk and ticketing platforms such as ServiceNow, Jira Service Management, or similar tools.
  • Experience supporting enterprise environments and distributed teams.
  • Knowledge of endpoint management and collaboration tools.