ZipRecruiter

Log In

1

It Help Desk Assistant Jobs in Renton, WA (NOW HIRING)

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure. Responsibilities : * Responsible for providing ...

MV Transportation

IT Help Desk Support

Kent, WA

$37.80 - $40.95/hr

MV Transportation is seeking Seattle-based  IT Help Desk Support.  This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment.  The IT Help Desk ...

MV Transportation

IT Help Desk Support

Kent, WA

$37.80 - $40.95/hr

The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure. Responsibilities : * Responsible for providing ...

MV Transportation

IT Help Desk Support

Kent, WA

$37.80 - $40.95/hr

The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure. Responsibilities : * Responsible for providing ...

BRINC Drones

IT Support Specialist

Seattle, WA

We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be ... Engineer * Assist with DLP configuration and data classification * Build and maintain a ...

Brinc Drones Inc

IT Support Specialist

Seattle, WA · On-site

$81K - $95K/yr

We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be ... Engineer * Assist with DLP configuration and data classification * Build and maintain a ...

Brinc Drones Inc

IT Support Specialist

Seattle, WA

We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be ... Engineer * Assist with DLP configuration and data classification * Build and maintain a ...

next page

Showing results 1-20

People also search for

All JobsIt Help Desk JobsIt Help Desk Assistant JobsIt Help Desk Assistant Jobs in Renton, WA

It Help Desk Assistant information

See Renton, WA salary details

$11

$23

$37

How much do it help desk assistant jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for it help desk assistant in Renton, WA is $23.45, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Assistant, and why are they important?

To thrive as an IT Help Desk Assistant, you need foundational knowledge of computer hardware, operating systems, troubleshooting, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and basic network protocols is typically required. Strong communication, patience, and problem-solving abilities set top candidates apart in this role. These skills and qualities are crucial for efficiently resolving technical issues and providing excellent user support in a timely manner.

What are some common challenges faced by IT Help Desk Assistants and how can they be managed?

IT Help Desk Assistants frequently encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and effectively communicating with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks based on urgency, and actively develop strong customer service and problem-solving skills. Collaborating closely with more experienced IT staff and utilizing a ticketing system can also help streamline workflows and ensure timely resolution of issues.

What does an IT Help Desk Assistant do?

An IT Help Desk Assistant provides technical support and troubleshooting assistance to employees or customers experiencing computer or software issues. They help resolve problems related to hardware, software, network connectivity, and other IT-related concerns, often by answering calls, responding to emails, or using remote access tools. Additionally, they may assist with setting up new equipment, installing software, and maintaining IT documentation. Their main goal is to ensure that users can work efficiently by minimizing downtime caused by technical problems.

What is the difference between It Help Desk Assistant vs IT Support Specialist?

AspectIt Help Desk AssistantIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, remote support
Employer & Industry UsageCorporate, educational, healthcareCorporate, enterprise, technical support
Common Search & ComparisonYesYes

While both roles involve assisting users with technical issues, the IT Support Specialist typically has more advanced skills and handles more complex problems. The Help Desk Assistant primarily provides basic support and triages issues. Both roles are essential in IT support teams, but the Specialist often requires additional certifications and experience.

What are the most commonly searched types of It Help Desk jobs in Renton, WA? The most popular types of It Help Desk jobs in Renton, WA are:
What cities near Renton, WA are hiring for It Help Desk Assistant jobs? Cities near Renton, WA with the most It Help Desk Assistant job openings:
It Help Desk Assistant jobs near you
IT Help Desk Support

IT Help Desk Support

MV Transportation

Kent, WA • On-site

$37.80 - $40.95/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 16 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

59th of 76 rated public transport

Job description

Overview
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.
Responsibilities
MV Transportation is seeking Seattle-based IT Help Desk Support. This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure.
Responsibilities:
  • Responsible for providing support to Trapeze, and Trapeze related applications such Viewpoint, Trip Broker, Passweb, and all other desktop applicable software suite. This is a top priority to understand and become an expert with transportation related aspects to help support the user base and the system environment to help improve operational metrics for King County.
  • Responsible for desktop, server and network support for client operations according to Service Level Agreements (SLA). This includes, but not limited to, desktop repair, desktop imaging, desktop security related rollouts in compliance with Corporate IT Standards, network maintenance, helpdesk tickets, disaster recovery and all other projects as assigned.
  • Support of Cloud based Contact Center environment with VOIP and softphones.
  • Responsible for supporting local technologies related to transit operations, such as; Mobile Data Terminals (MDT)/in-vehicle tablets, installation and configuration of DriverMate application installs, MDM rollouts on Android Devices, Administration of MDM application and rollouts.
  • Provide Tier 1 and Tier 2 support for all users within the Organization, and that of the Clients on transportation application and system related issues.
  • Provide supportive roles for complex IT projects, users and outside vendors.
  • Developing strategic operations and investment plans that weight costs, benefits, opportunities and risks of various IT investment approaches controlling and minimizing costs.
  • Ensuring suitable documentation exists and is maintained for IT operations and software development.
  • Provide full time dedicated ONSITE support 5 days a week with direct interactions to users.

Qualifications
Talent Requirements:
  • Highly proficient with Trapeze transit software, and other transportation related applications is a MUST.
  • Proficiency with Active Directory and networking.
  • Proficient with the company's major IT systems, services and technology frameworks (e.g. cloud computing, server virtualization, application delivery controller, etc.).
  • Thorough understanding of computers, servers, network, printer and peripheral hardware.
  • Experience supporting Windows 10-11, Server 2012 & 16, and Microsoft Office applications.
  • Proficiency in desktop imaging methodologies.

Desired Qualifications:
  • Excellent communication and decision-making skills.
  • Experience with desktop, desktop imaging, server and network management tools.
  • Experience with basic network devices including switches.
  • Familiar with backup and disaster recovery.

Starting Pay Rate: $37.80 - $40.95/hour
Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming
Paid Time Off: 0 months - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap
Paid Holidays: 8 paid holidays
More Generous Paid Sick Leave: 1 hour/per 30 hours for all FT employees
Other Compensation: $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period); $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
#appcast

What MV Transportation employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply