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It Help Desk Assistant Jobs in Appleton, WI (NOW HIRING)

TEKsystems

Service Desk Analyst

Neenah, WI

$25 - $26/hr

... * Assist with the installation, configuration, maintenance, and ongoing support of desktop ... Help Desk Support * IT Service Desk Operations * Technical Troubleshooting * Windows 10/11

TEKsystems

Service Desk Analyst

Neenah, WI

$25 - $26/hr

... * Assist with the installation, configuration, maintenance, and ongoing support of desktop ... Help Desk Support * IT Service Desk Operations * Technical Troubleshooting * Windows 10/11

TEKsystems

Service Desk Analyst

Neenah, WI

$25 - $26/hr

Serve as the primary point of contact for IT support requests * Provide Level 1 technical support ... Help Desk or Service Desk support experience * Strong troubleshooting and problem-solving skills

TEKsystems

Service Desk Analyst

Neenah, WI

$25 - $26/hr

Serve as the primary point of contact for IT support requests * Provide Level 1 technical support ... Help Desk or Service Desk support experience * Strong troubleshooting and problem-solving skills

Community First Credit Union

IT Intern

Neenah, WI · On-site

$15.50 - $20.50/hr

Participate in IT Asset Lifecycle Management replacing desktop equipment monthly * Assist in hardware and software troubleshooting * Perform special projects as needed and determined by the manager

TEKsystems

Service Desk Analyst

Menasha, WI

$20 - $26/hr

... helping customers capitalize on change and master the momentum of technology. We're building ... information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant ...

New

TEKsystems

Service Desk Analyst

Menasha, WI

$20 - $26/hr

... helping customers capitalize on change and master the momentum of technology. We're building ... information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant ...

New

Faith Technologies

IT Vendor Manager

Menasha, WI · On-site

$97K - $119K/yr

Oversee all aspects of vendor relationships for IT professional services, including consulting, implementation, managed services, and support services. * Assist procurement in the negotiation of ...

Faith Technologies Inc.

IT Vendor Manager

Menasha, WI · On-site

$97K - $119K/yr

Oversee all aspects of vendor relationships for IT professional services, including consulting, implementation, managed services, and support services. * Assist procurement in the negotiation of ...

M2 Logistics

IT Technician

Green Bay, WI · On-site

Description This is an exciting opportunity to help shape the M2 Technology organization while ... M2 Technology is an IT services company based in Green Bay Wisconsin. We proudly serve over 130 ...

SECURA Insurance

Service Desk Analyst

Neenah, WI · On-site

$20.75 - $28.25/hr

As an IT Service Desk Analyst you would work as a part of a dynamic team involved with providing ... Participate in call support rotation * Assist with conference room technology * Other duties as ...

TEKsystems

Service Desk Analyst

Neenah, WI

$25 - $26/hr

We are seeking a customer-focused IT Support professional to join our client's Service Desk team ... In this role, you will serve as the first point of contact for technical support, helping end users ...

TEKsystems

Service Desk Analyst

Neenah, WI

$25 - $26/hr

We are seeking a customer-focused IT Support professional to join our client's Service Desk team ... In this role, you will serve as the first point of contact for technical support, helping end users ...

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All JobsIt Help Desk JobsIt Help Desk Assistant JobsIt Help Desk Assistant Jobs in Appleton, WI

It Help Desk Assistant information

See Appleton, WI salary details

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How much do it help desk assistant jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for it help desk assistant in Appleton, WI is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $22.50 per hour, depending on experience, location, and employer.

What does an IT Help Desk Assistant do?

An IT Help Desk Assistant provides technical support and troubleshooting assistance to employees or customers experiencing computer or software issues. They help resolve problems related to hardware, software, network connectivity, and other IT-related concerns, often by answering calls, responding to emails, or using remote access tools. Additionally, they may assist with setting up new equipment, installing software, and maintaining IT documentation. Their main goal is to ensure that users can work efficiently by minimizing downtime caused by technical problems.

What are the key skills and qualifications needed to thrive as an IT Help Desk Assistant?

To thrive as an IT Help Desk Assistant, you need foundational knowledge of computer hardware, operating systems, troubleshooting, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and basic network protocols is typically required. Strong communication, patience, and problem-solving abilities set top candidates apart in this role. These skills and qualities are crucial for efficiently resolving technical issues and providing excellent user support in a timely manner.

What are some common challenges faced by IT Help Desk Assistants and how can they be managed?

IT Help Desk Assistants frequently encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and effectively communicating with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks based on urgency, and actively develop strong customer service and problem-solving skills. Collaborating closely with more experienced IT staff and utilizing a ticketing system can also help streamline workflows and ensure timely resolution of issues.

What is the difference between It Help Desk Assistant vs IT Support Specialist?

AspectIt Help Desk AssistantIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, remote support
Employer & Industry UsageCorporate, educational, healthcareCorporate, enterprise, technical support
Common Search & ComparisonYesYes

While both roles involve assisting users with technical issues, the IT Support Specialist typically has more advanced skills and handles more complex problems. The Help Desk Assistant primarily provides basic support and triages issues. Both roles are essential in IT support teams, but the Specialist often requires additional certifications and experience.

What are the most commonly searched types of It Help Desk jobs in Appleton, WI?

The most popular types of It Help Desk jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for It Help Desk Assistant jobs?

Cities near Appleton, WI with the most It Help Desk Assistant job openings:

It Help Desk Assistant jobs near you

Help Desk Technician - Menasha Mission Support Office

Menasha, WI • On-site

Goodwill Industries of North Central Wisconsin
Retail • 1 - 5K employees
Learn more about Goodwill Industries of North Central Wisconsinexternal

$20.50 - $27.50/hr

Full-time

Posted 6 days ago

Goodwill NCW rating

6.4

Company rating: 6.4 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

Who We Are:
Goodwill NCW is a nonprofit organization with 28 retail stores across north-central Wisconsin. We are proud of the life-transforming impact we make in our communities and to our planet with the help of our donors and shoppers. Together, we bring our values to life, power our mission of elevating people by eliminating barriers to employment and transform lives through skill building for sustained employment and improved financial stability. Our unwavering commitment to addressing the unique needs of our communities drives us to continuously evolve.
What You'll Get To Do:
  • Provides best in class customer service by serving as first point of contact for all technology issues or requests and provides technical support to team members on a variety of hardware and software problems including operating systems support, application support, and system access problems.
  • Reviews, categorizes and prioritizes daily incidents logged by team members in the Help Desk tracking system and analyzes, troubleshoots, and resolves issues to ensure timely resolution with the goal of solving issues during the first call or notification.
  • Analyzes, troubleshoots, installs software, tests new equipment and repairs retail-related equipment, including registers, register printers, ticket printers, money-counting machines, Point of Sale software, wireless checkout devices and other equipment as directed by other technology administrators and engineers.
  • Responsible for provisioning and onboarding new team members by setting up their workstations, configuring necessary software and applications, and ensuring access to required systems and tools.
  • Documents, maintains, upgrades, or replaces end-user computers and software systems. Supports and maintains user account information including rights, security and systems groups as directed by other technology administrators and engineers.
  • Maintains the Help Desk tracking system, assists with Help Desk software maintenance, develops, and reports on trending of organizational issues and outages reported in the Help Desk tracking software.
  • Maintains SharePoint system; updates site permissions as needed and assists with SharePoint maintenance.
  • Provides meeting support as needed by troubleshooting technical issues, setting up audio-visual equipment, and ensuring smooth virtual and in-person meeting experiences.
  • Acts as primary communication point during emergencies or outages defining means to send communications to impacted stakeholders as needed.
  • Creates technical documentation and procedures and serves as the training resource in response to inquiries for technical support.
  • Participates in the regular Help Desk rotation for evening and weekend phone support.
  • Serves on cross-functional project teams.
  • Stays informed of changes or advancements in technology to discover ways to improve area of responsibility.

What We Need From You:
  • Associates degree in relevant field is required, but applicable work experience may be substituted for degree requirement.
  • At least 2 years of related Technical Support, Help Desk, or Service Desk experience in an IT setting.
  • Expertise when communicating with Goodwill NCW stakeholders and internal customers.
  • Knowledge of PC repair and software installation.
  • Outstanding customer service skills.
  • Knowledge of computer systems, network systems and IP-based telephone systems.
  • Excellent time management and prioritization skills and the ability to manage multiple projects simultaneously.
  • At least an intermediate level of competency with Word, Excel, PowerPoint, Outlook and SharePoint.
  • Strong interpersonal skills and ability to communicate with a diverse audience and all levels of management.
  • Must be a self-starter with the ability to quickly assess priorities, engage resources, drive to resolution and deliver continuous improvement throughout the organization.
  • Willingness and ability to participate in the Help Desk on-call rotation on evenings and weekends. Be available to serve on cross-functional project teams as needed.

Work Environment:
The physical demands described here are representative of those that must be met by a team member to successfully perform the key functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Work is performed primarily in a standard office environment with extensive team member contact and frequent interruptions.
  • Primary function requires enough physical ability and mobility to work in an office setting; to sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, twist, lift, carry, push, and/or pull light to moderate amounts of weight.
  • Operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.
  • Travel to other locations using various modes of private and commercial transportation.
  • Verbally communicate to exchange information.

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