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IT Associate

AArete is one-of-a-kind when it comes to consulting firm culture.

We're a global, innovative management and technology consulting firm with offices in the U.S., India, and Europe. Our name comes from the Greek word for excellence: "Arete." And excellence is exactly what we strive for.

We're celebrating our fourth year as one of Forbes' World's Best Management Consulting Firms - and our success starts with our people. From robust career development planning to competitive life and wellness benefits, AArete's "Culture of Care" takes a holistic approach to the employee experience.

AAretians (our team members) are leaders at every level. You are encouraged to unlock your full potential by directly contributing to our mission and prioritizing personal development and fulfillment.

The Role

As the IT Associate, you will work to maintain and improve the technical systems at AArete, ensure all employees have the technology they need to complete their work, and that AArete's information is safe.

Work You'll Do

• Offer exceptional technical support to internal users and troubleshoot problems
• Provide white-glove support for executive leadership
• Partner with HR and Accounting to provide a positive onboarding experience for new employees
• Review systems and software and assess functionality and efficiency of systems
• Research and implement new systems and software
• Implement and support security measures, monitor security certificates and company compliance of requirements
• Maintain and manage the Office technology needs
• Document IT processes and procedures
• Perform on and off boarding of employees
• Provide metrics on assigned areas of responsibility
• Help establish departmental budget and anticipate costs for IT related items
• Work with outside vendors to support AArete's IT requirements
• Own mobile device management for the firm including provisioning, decommissioning, inventory and management of laptops and phones for AArete employees, as well as conference room management.
• Maintain IT asset inventory accurately and help in audits to ensure compliance with policies and procedures
• Interface with global IT team for problem resolution
• Other duties as assigned

Requirements

• Bachelor's degree in Information Technology or a related field
• 0-4 years of experience working in corporate IT environments
• Ability to understand business requirements, goals, and objectives and translate them into technology solutions
• Ability to complete tasks and projects with minimal supervision
• Ability to prioritize support tickets and ensure timely resolution
• Ability to quickly learn and adapt to new technologies that support business needs
• Experience applying information technology solutions to solve business problems
• Knowledge of Microsoft O365, Windows, Linux, and Mac operating systems
• Experience supporting Zoom, Microsoft Teams, and other conferencing technologies
• Experience managing mobile devices
• Strong customer service and conflict resolution skills
• Proficiency with Intune device management and/or enterprise RMM tools
• Self motivated, goal oriented, and action oriented with strong problem solving skills
• Ability to manage deadlines and perform effectively in a fast growing environment
• Willingness to engage in direct client interaction, including travel to client location
• Applicants must be based in Chicago, IL, and flexible to work from our Chicago office as needed
• Must be legally authorized to work in the United States without the need for employer sponsorship

Preferred Requirements

• Entry level IT certifications such as CompTIA A+, ITIL, or ITCA
• Experience with automated systems for laptop configuration, zero touch provisioning, and implementation
• Administrative experience with cloud computing environments
• Healthcare and/or consulting industry experience

Compensation & Benefits

• Flexible PTO, monthly half-day refuels, volunteer time off, 10 paid holidays
• Own Your Day flexible work policy
• Competitive majority employer-paid benefits: Medical, Dental, Vision, 401K Match
• Generous paid parental leave options
• Employer-paid Life Insurance, Short Term Disability, Long Term Disability
• Charitable contribution matching program
• New client commission opportunities and referral bonus program
• Bike share discount program

The estimated base salary range for this position is $55,000 - $75,000. In addition to this base salary, individuals may be eligible for an annual discretionary bonus. This range is a part of a competitive, total compensation package together with our majority employer-paid benefits and incentive pay for eligible roles. Please note that this range is a guideline, and individual total compensation may vary due to numerous factors, including but not limited to experience level, certifications, and other relevant business considerations.

AArete will accept applications until the position is filled. The job posting will be removed once the role is no longer available.

We put humans at the center of our work

We're a global management and technology consulting firm specializing in strategic profitability improvement, digital transformation, and strategy & change for clients. Our cross-industry solutions are powered by a digital-first mindset, market intelligence, and data-driven approach to deliver purposeful change, actionable insights, and guaranteed results.

But what sets us apart is our people. We are guided by our deeply embedded guiding principles: Excellence, Passion, Loyalty to Clients, Stewardship, Family, Community, Sustainability, and Inclusion.

And we've been recognized as a top firm to work for by companies like Forbes, Top Workplaces Chicago Tribune, and Consulting Magazine.

We've earned a Great Place to Work Certification and been named a World's Best Management Consulting Firm by Forbes, Vault's Top 50 Firms to Work For, Crain's Chicago Business Fast 50, Inc 5000's Fastest Growing Firms, and Consulting Magazine's Fastest Growing Firms.

Learn more about our award-winning culture

We are an Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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