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It Assistant Jobs in Silver Spring, MD (NOW HIRING)

Narrative Strategies LLC

Fall 2026 IT Intern

Washington, DC

$17 - $22.75/hr

The IT Intern will assist with day-to-day IT operations, helping with technology set-up, troubleshooting, and keeping our IT environment organized, as well as coming up with new innovative technology ...

DCS Clinical

Dental IT Specialist

Bethesda, MD · On-site

$80K - $90K/yr

Document technical procedures and maintain accurate records of support requests. * Assist with ... Previous IT support experience within the dental industry is required. * Strong working knowledge ...

Omm IT Solutions

IT Project Manager

Washington, DC · Remote

$111K - $131K/yr

... n \n * Assist with management and tracking of IT strategic plan, tasks and projects. \n * Assist with revising and maintaining a roadmap of IT infrastructure projects and upgrades that are ...

RadNet

Tech Assistant

Mount Airy, MD

$17.25 - $23.75/hr

Greet, register, collect copays, and verify all patient information. Assist team members by ... technologists with patients * Demonstrates competency regarding the need to safeguard patient ...

New

RadNet

Tech Assistant

Timonium, MD · On-site

$18/hr

Greet, register, collect copays, and verify all patient information. Assist team members by ... technologists with patients * Demonstrates competency regarding the need to safeguard patient ...

RadNet

Tech Assistant

Baltimore, MD · On-site

$18 - $24.50/hr

Greet, register, collect copays, and verify all patient information. Assist team members by ... technologists with patients * Demonstrates competency regarding the need to safeguard patient ...

RadNet

Tech Assistant

Timonium, MD

$17.25 - $23.75/hr

Greet, register, collect copays, and verify all patient information. Assist team members by ... technologists with patients * Demonstrates competency regarding the need to safeguard patient ...

RadNet

Tech Assistant

Mount Airy, MD · On-site

$18/hr

Greet, register, collect copays, and verify all patient information. Assist team members by ... technologists with patients * Demonstrates competency regarding the need to safeguard patient ...

RadNet

Tech Assistant

Mount Airy, MD · On-site

$18 - $24/hr

Greet, register, collect copays, and verify all patient information. Assist team members by ... technologists with patients * Demonstrates competency regarding the need to safeguard patient ...

New

RadNet

Tech Assistant

Lutherville Timonium, MD · On-site

$18 - $24/hr

Greet, register, collect copays, and verify all patient information. Assist team members by ... technologists with patients * Demonstrates competency regarding the need to safeguard patient ...

Saronic Technologies

IT Technician

Washington, DC · On-site

They are seeking a talented and organized IT Technician responsible for advanced technical support ... • Assist with network configurations, including routers, switches, firewalls, and VPNs. • ...

Saronic Technologies

IT Technician

Washington, DC · On-site

Saronic is seeking a talented and organized IT Technician responsible for providing advanced ... • Assist with network configurations, including routers, switches, firewalls, and VPNs. • ...

Saronic Technologies

IT Technician

Washington, DC · On-site

Saronic is seeking a talented and organized IT Technician responsible for advanced technical ... • Assist with network configurations, including routers, switches, firewalls, and VPNs. • ...

Saronic Technologies

IT Technician

Arlington, VA · On-site

... and effective solutions. * Assist with network configurations, including routers, switches ... Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades.

Next Step Systems

IT Manager

Washington, DC · On-site

$107K - $131K/yr

This IT Manager role will also collaborate with others on the tech team who manage software and data platforms and assist other key stakeholders with development of scalable business processes and ...

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All JobsIt JobsIt Assistant JobsIt Assistant Jobs in Silver Spring, MD

It Assistant information

See Silver Spring, MD salary details

$11

$23

$40

How much do it assistant jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for it assistant in Silver Spring, MD is $23.43, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Assistant, and why are they important?

To thrive as an IT Assistant, you need foundational knowledge in computer hardware, software troubleshooting, and network basics, often supported by an associate degree or certifications like CompTIA A+. Familiarity with help desk ticketing systems, Microsoft Office Suite, and operating systems such as Windows and macOS is typically required. Strong communication, problem-solving abilities, and a customer-focused attitude make someone stand out in this role. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and maintaining smooth IT operations.

What are IT Assistants?

IT Assistants are professionals who provide technical support and assistance to an organization's staff and IT department. Their duties typically include troubleshooting hardware and software issues, setting up equipment, helping users with computer problems, and maintaining IT systems. They often act as the first point of contact for technical issues, ensuring that technology runs smoothly so that employees can work efficiently. IT Assistants may also assist with installing new software, updating security protocols, and managing user accounts.

What are some common challenges IT Assistants face when supporting end-users, and how can these be effectively managed?

IT Assistants often encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and communicating complex solutions to non-technical users. To manage these challenges effectively, strong organizational skills and the ability to prioritize tasks are essential. Additionally, developing clear communication strategies and staying updated on the latest software and hardware can help IT Assistants resolve problems more efficiently and provide excellent support to team members.

What is the difference between It Assistant vs Network Technician?

AspectIT AssistantNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, Help Desk, SupportData Centers, Network Installations
Primary ResponsibilitiesHardware/software support, user assistanceNetwork setup, troubleshooting, maintenance
Industry UsageIT support across various sectorsNetworking companies, ISPs, large organizations

While both roles support IT infrastructure, an IT Assistant primarily provides user support and handles hardware/software issues, whereas a Network Technician focuses on network infrastructure, setup, and troubleshooting. The roles often overlap but differ mainly in scope and specialization.

More about It Assistant jobs
What are the most commonly searched types of It jobs in Silver Spring, MD? The most popular types of It jobs in Silver Spring, MD are:
What are popular job titles related to It Assistant jobs in Silver Spring, MD? For It Assistant jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching It Assistant jobs in Silver Spring, MD look for? The top searched job categories for It Assistant jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for It Assistant jobs? Cities near Silver Spring, MD with the most It Assistant job openings:
It Assistant jobs near you
Infographic showing various It Assistant job openings in Silver Spring, MD as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,743 per year, or $23.4 per hour.
Fall 2026 IT Intern

Fall 2026 IT Intern

Narrative Strategies LLC

Washington, DC • On-site

$18.40/hr

Full-time

Retirement

Posted 4 days ago

Job description

Role Description
Narrative Strategies seeks an IT intern for their Washington, DC offices. The IT Intern will assist with day-to-day IT operations, helping with technology set-up, troubleshooting, and keeping our IT environment organized, as well as coming up with new innovative technology solutions for a growing company. We are seeking a motivated and interested intern, passionate about technology, and excited about gaining experience in a professional setting.
This internship is designed for a student or early-career professional who wants hands-on experience with macOS support, Apple hardware, cloud productivity tools, device lifecycle management, and customer-focused IT service delivery. Applications will be considered on a rolling basis, and applications close August 15.
Typical Responsibilities
Typical responsibilities will include technology set-up and management, troubleshooting, and helping with inventory projects.
Conference Room & Office Technology
  • Assist with setup and testing of conference room technology, including displays, cameras, microphones, speakers, and video conferencing systems.
  • Help troubleshoot Zoom, Teams, and AV-related issues before or during meetings.
  • Support printers, scanners, wireless networks, and other office technology used by staff.
  • Assist with configuration, deployment, and support of MacBook Pro laptops and other Apple devices.
  • Assist with onboarding and offboarding tasks, including account setup, license assignment support, group membership updates, and access changes.

Organization: Documentation, Inventory & Projects
  • Create and update user-facing IT guides, quick-reference instructions, and internal support documentation.
  • Help maintain hardware inventory, software license records, spare equipment, and organized storage areas.
  • Participate in IT projects, technology rollouts, security improvements, and process cleanup initiatives.
  • Identify recurring support issues and suggest improvements to make IT support easier for end users.

Troubleshooting and office support: End User Support
  • Provide first-level technical support to staff via email, chat, phone, and in-person requests.
  • Troubleshoot user issues related to macOS, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, printers, Wi-Fi, and peripherals.
  • Assist users with password resets, account access, application questions, and basic security best practices.
  • Document support requests, troubleshooting steps, and resolutions in the IT ticketing system or knowledge base.

Required Qualifications:
  • Currently pursuing or recently completed coursework in Information Technology, Computer Science, Information Systems, or a related field; equivalent hands-on experience will also be considered.
  • Strong interest in learning about computers, networking, cloud technologies, and enterprise systems.
  • Passionate about providing end-user support and comfortable working with employees at all levels.
  • Excellent customer service, communication, and problem-solving skills.
  • Ability to follow instructions, document work clearly, and ask for help when issues need escalation.

Preferred Qualifications:
  • Experience using macOS and Apple hardware in a school, work, or personal setting.
  • Familiarity with Microsoft 365 applications such as Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
  • Basic understanding of networking concepts such as Wi-Fi, DNS, DHCP, VPN, and internet connectivity.
  • Exposure to help desk ticketing systems, asset tracking or other device management tools.
  • Previous customer service, technical support, or office technology experience.

About Narrative:
Narrative is a strategic communications firm solving today's most demanding reputational and public affairs challenges. We leverage best practices in business, politics, and journalism to manage multi-faceted communications campaigns. Narrative's differentiating strength is its team and culture. Our bipartisan team of professionals operates in a highly collaborative environment where we support and value our clients and each other.
That commitment is reflected in Narrative, having been recognized four years in a row as one of PR Week's Best Places to Work and as one of PRNews' Agency Elite Top 100. Narrative offers a competitive 401k matching program and work-from-home flexibility on Fridays and around major holidays.

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