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It Assistant Jobs in Silver Spring, MD (NOW HIRING)

IT ASSISTANT DIRECTOR III

Baltimore, MD · On-site

$113K - $146K/yr

GRADE 24 LOCATION OF POSITION Information Systems and Technology 1800 Washington Blvd. Baltimore, MD 21230 Main Purpose of Job The Assistant Director of IT Operations role within the Maryland ...

New

IT Project Manager

Washington, DC · Remote

$111K - $131K/yr

... n \n * Assist with management and tracking of IT strategic plan, tasks and projects. \n * Assist with revising and maintaining a roadmap of IT infrastructure projects and upgrades that are ...

Greet, register, collect copays, and verify all patient information. Assist team members by ... technologists with patients * Demonstrates competency regarding the need to safeguard patient ...

Greet, register, collect copays, and verify all patient information. Assist team members by ... technologists with patients * Demonstrates competency regarding the need to safeguard patient ...

Tech Assistant

Timonium, MD

$17.25 - $23.75/hr

Greet, register, collect copays, and verify all patient information. Assist team members by ... technologists with patients * Demonstrates competency regarding the need to safeguard patient ...

Tech Assistant

Timonium, MD

$17.25 - $23.75/hr

Greet, register, collect copays, and verify all patient information. Assist team members by ... technologists with patients * Demonstrates competency regarding the need to safeguard patient ...

Greet, register, collect copays, and verify all patient information. Assist team members by ... technologists with patients * Demonstrates competency regarding the need to safeguard patient ...

Greet, register, collect copays, and verify all patient information. Assist team members by ... technologists with patients * Demonstrates competency regarding the need to safeguard patient ...

Greet, register, collect copays, and verify all patient information. Assist team members by ... technologists with patients * Demonstrates competency regarding the need to safeguard patient ...

Tech Assistant

Silver Spring, MD · On-site

$18.50 - $25.50/hr

Greet, register, collect copays, and verify all patient information. Assist team members by ... technologists with patients * Demonstrates competency regarding the need to safeguard patient ...

Tech Assistant

Silver Spring, MD · On-site

$18 - $24/hr

Greet, register, collect copays, and verify all patient information. Assist team members by ... technologists with patients * Demonstrates competency regarding the need to safeguard patient ...

IT Manager

Washington, DC · On-site

$107K - $131K/yr

This IT Manager role will also collaborate with others on the tech team who manage software and data platforms and assist other key stakeholders with development of scalable business processes and ...

Collect, analyze, and maintain strategic IT data. * Assist in developing and maintaining CBP/DHS dashboards and data visualization tools. * Generate reports and metrics for leadership. * Support CBP ...

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It Assistant information

See Silver Spring, MD salary details

$11

$23

$40

How much do it assistant jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for it assistant in Silver Spring, MD is $23.36, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $24.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT assistant?

To thrive as an IT Assistant, you need foundational knowledge in computer hardware, software troubleshooting, and network basics, often supported by an associate degree or certifications like CompTIA A+. Familiarity with help desk ticketing systems, Microsoft Office Suite, and operating systems such as Windows and macOS is typically required. Strong communication, problem-solving abilities, and a customer-focused attitude make someone stand out in this role. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and maintaining smooth IT operations.

How do I become a successful IT assistant?

To become a successful IT assistant, develop strong technical skills in areas such as hardware, software, and networking, and gain experience through internships or entry-level positions. Obtaining certifications like CompTIA A+ or Network+ can enhance your qualifications, and good communication skills are essential for assisting users effectively.

Which IT assistant job is most in demand?

The most in-demand IT assistant roles typically include help desk support, network support, and technical support specialists, especially those skilled in troubleshooting, customer service, and common tools like Windows, Linux, or cloud platforms. These positions often require strong communication skills and relevant certifications such as CompTIA A+ or Network+. Demand is driven by the need for technical support across various industries and the increasing reliance on digital infrastructure.

What is an IT assistant?

IT Assistants are professionals who provide technical support and assistance to an organization's staff and IT department. Their duties typically include troubleshooting hardware and software issues, setting up equipment, helping users with computer problems, and maintaining IT systems. They often act as the first point of contact for technical issues, ensuring that technology runs smoothly so that employees can work efficiently. IT Assistants may also assist with installing new software, updating security protocols, and managing user accounts.

What are some common challenges IT assistants face when supporting end-users, and how can these be effectively managed?

IT Assistants often encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and communicating complex solutions to non-technical users. To manage these challenges effectively, strong organizational skills and the ability to prioritize tasks are essential. Additionally, developing clear communication strategies and staying updated on the latest software and hardware can help IT Assistants resolve problems more efficiently and provide excellent support to team members.

What is the difference between It Assistant vs Network Technician?

AspectIT AssistantNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, Help Desk, SupportData Centers, Network Installations
Primary ResponsibilitiesHardware/software support, user assistanceNetwork setup, troubleshooting, maintenance
Industry UsageIT support across various sectorsNetworking companies, ISPs, large organizations

While both roles support IT infrastructure, an IT Assistant primarily provides user support and handles hardware/software issues, whereas a Network Technician focuses on network infrastructure, setup, and troubleshooting. The roles often overlap but differ mainly in scope and specialization.

What are the most commonly searched types of It jobs in Silver Spring, MD? The most popular types of It jobs in Silver Spring, MD are:
What job categories do people searching It Assistant jobs in Silver Spring, MD look for? The top searched job categories for It Assistant jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for It Assistant jobs? Cities near Silver Spring, MD with the most It Assistant job openings:
Infographic showing various It Assistant job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $48,594 per year, or $23.4 per hour.

IT ASSISTANT DIRECTOR III

State of Maryland

Baltimore, MD • On-site

$113K - $146K/yr

Full-time

Medical, Retirement, PTO

Posted 3 days ago

New


State Of Maryland rating

7.6

Company rating: 7.6 out of 10

Based on 125 frontline employees who took The Breakroom Quiz

28th of 50 rated states


Job description

Introduction
We encourage you to consider an exciting career with the Maryland Department of the Environment (MDE). If you are dedicated to protecting and preserving Maryland's air, water, land resources, and safeguarding the health of all its citizens, we invite you to apply and become a part of our team.
MDE is committed to a mission of protecting and restoring the environment for the health and well-being of all Marylanders, with a vision of healthy, vibrant, and sustainable communities and ecosystems throughout the state.
Click here to learn more about MDE.
This is a Management Services that serves at the pleasure of the Appointing Authority.
GRADE
24
LOCATION OF POSITION
Information Systems and Technology
1800 Washington Blvd.
Baltimore, MD 21230
Main Purpose of Job
The Assistant Director of IT Operations role within the Maryland Department of the Environment (MDE) is responsible for the management, technical oversight, and direct leadership of Information Management operations and is instrumental in supporting the Chief Information Officer (CIO) across all aspects of technology and information management.
Key responsibilities include, but not limited to:
Policy and Resource Management
Assisting the CIO in formulating, implementing, and monitoring departmental policies, procedures, and maintenance for IT and communications resources (including cell, desktop, and soft phones). This includes managing software licenses and maintenance contracts for MDE.
Departmental Representation
Representing MDE in official engagements concerning information management and technology.
System Security, Privacy and Continuity
Establish and maintain comprehensive standards, procedures, and guidelines to ensure the security, privacy and uninterrupted operation of IT systems throughout the department.
Administrative and Security Coordination
Coordinating activities within the Office of Information Management and Technology (OIMT) related to security, data and privacy management, and telecommunications. These efforts are designed to protect IT systems from damage and prevent the unauthorized disclosure of sensitive or confidential information.
Cross-Functional Project Support
Assisting the Assistant Director of Project Management and the Assistant Director of Application Support with the procurement and implementation of hardware, software, and infrastructure to ensure the timely execution of IT projects.
MINIMUM QUALIFICATIONS
Applicants must satisfy the minimum qualifications to be considered for this position and move forward in the hiring process. Please read all requirements before applying.
Education: A Bachelor's degree from an accredited college or university in Computer Science, Information Technology, Computer Information Systems, Public Administration, or a related field.
Experience: Six (6) years of professional IT experience, including:
  1. Management/Supervision: At least two (2) years of direct supervisory or management-level experience overseeing IT technical staff, approving leave, assigning workloads, and managing employee performance.
  2. IT Security/Privacy Governance: At least two (2) years of experience developing, implementing, or enforcing IT security and privacy standards, policies, and compliance procedures (e.g., NIST, CIS, or State IT security guidelines).

Education Substitution: A Master's degree in IT, Computer Science, Cybersecurity, or Public/Business Administration may substitute for one (1) year of the general IT experience.
Experience Substitution: Additional professional IT experience in IT governance, enterprise infrastructure, security and privacy operations, or IT procurement may be substituted on a year-for-year basis for the required education.
DESIRED OR PREFERRED QUALIFICATIONS
Please note that your answers to the supplemental questionnaire must correspond to the information provided on your application to receive credit.
It is preferred that the selected candidate has the following:
  • Master's degree in an IT Related Field.
  • IT Security/Privacy Governance: At least two (2) years of experience developing, implementing, or enforcing IT security and privacy standards, policies, and compliance procedures (e.g., NIST, CIS, or State IT security guidelines).
  • Strategic IT Procurement & Contract Management.
  • Senior IT Operations & Infrastructure Leadership.
  • Strategic Planner and Executive Advisory experience.
  • Experience managing technical staff directly or through subordinate managers, setting performance standards, prioritizing projects, and collaborating across cross-functional teams.

SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider the information submitted after this date. Successful candidates will be ranked as Best Qualified and placed on the eligible (employment) list for at least one year.
Application must be completed. Do not leave work experience section blank. Do not cut and paste resume or answer see resume. All supplemental questions must be answered thoroughly. Incomplete or one-word answers, such as "yes, " will result in no credit for those responses.
Should you possess a bachelor's/master's degree from a college or university outside of the United States, you must have your educational credentials evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. at 302-737-8715 or World Education Services Inc. at 1-800-932-3897 or 202-331-2925.
You must be legally authorized under the United States Immigration Reform and Control Act to be hired in the position for which you apply.
BENEFITS
The State of Maryland offers a generous benefits package that includes:
Flexible work schedules and telework opportunities for many positions
Free mass transit in Baltimore & Annapolis
Generous paid leave that increases with years of service
Paid holidays
Health coverage with low out-of-pocket costs
Employee & employer contributory pension plan
Click on the link below for more information.
STATE OF MARYLAND BENEFITS
FURTHER INSTRUCTIONS
It is highly preferred that you apply online. If you are unable to apply online, you may submit the State paper application and supplemental questionnaire (by the closing date) to Olivia.Sterrett@maryland.gov or mail to:
Maryland Department of the Environment
OHR - Recruitment and Examination Division
1800 Washington Blvd.
Baltimore MD 21230
Resumes are not accepted in lieu of completing the application.
For questions regarding this recruitment, please contact Olivia Sterrett at 410-537-3105. If you have difficulties submitting your online application, please contact the Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.
We thank our Veterans for their service to our country. People with disabilities and bilingual candidates are encouraged to apply. As an equal opportunity employer, Maryland is committed to recruitment, retaining, and promoting employees who are reflective of the State's diversity. MDE is dedicated to creating a workforce that reflects the communities we serve. We strive to cultivate an inclusive environment where differences are celebrated.

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