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It Assistant Jobs in Rome, NY (NOW HIRING)

HP Hood

IT Technician

Oneida, NY · On-site

The position of Information Technology Technician is responsible for providing PC, desktop, network ... Strong technical and analytical skills will be required to assist with resolving problems in a ...

HP Hood

IT Technician

Oneida, NY · On-site

$73K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

The position of Information Technology Technician is responsible for providing PC, desktop, network ... Strong technical and analytical skills will be required to assist with resolving problems in a ...

HP Hood

IT Technician

Oneida, NY · On-site

$73K - $85K/yr

The position of Information Technology Technician is responsible for providing PC, desktop, network ... Strong technical and analytical skills will be required to assist with resolving problems in a ...

Tidal Basin Holdco, LLC

IT Support Technician

Utica, NY · On-site

$22 - $30.25/hr

... • Assist in developing, implementing, and maintaining security policies, processes, and ... information technology subjects matters. • Keen time and resource management skills. • ...

Georgia Pacific

Regional IT Support Specialist

Utica, NY · On-site

... assist with plant technology initiatives. • Coordinate IT components of site projects such as workstation deployments, network installations, equipment replacements, and user setups. • Support IT ...

Koch Industries

Regional IT Support Specialist

Utica, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Conduct regular site visits to support infrastructure operations, perform maintenance, and assist ... Operational Technology Exposure * Support IT infrastructure used within manufacturing environments ...

Belden Inc

IT Help Desk Specialist

East Syracuse, NY · Hybrid

$67K - $72K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Test new policies for anti-virus monitoring and early detection alerting * Assist with ... Demonstrated proficiency in IT security troubleshooting skills. * Demonstrated proficiency with ...

Belden, Inc.

IT Help Desk Specialist

East Syracuse, NY · On-site

$67K - $72K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Test new policies for anti-virus monitoring and early detection alerting * Assist with ... Demonstrated proficiency in IT security troubleshooting skills. * Demonstrated proficiency with ...

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All JobsIt JobsIt Assistant JobsIt Assistant Jobs in Rome, NY

It Assistant information

See Rome, NY salary details

$10

$21

$37

How much do it assistant jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for it assistant in Rome, NY is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $22.31 per hour, depending on experience, location, and employer.

What is an IT assistant?

IT Assistants are professionals who provide technical support and assistance to an organization's staff and IT department. Their duties typically include troubleshooting hardware and software issues, setting up equipment, helping users with computer problems, and maintaining IT systems. They often act as the first point of contact for technical issues, ensuring that technology runs smoothly so that employees can work efficiently. IT Assistants may also assist with installing new software, updating security protocols, and managing user accounts.

What are the key skills and qualifications needed to thrive as an IT assistant?

To thrive as an IT Assistant, you need foundational knowledge in computer hardware, software troubleshooting, and network basics, often supported by an associate degree or certifications like CompTIA A+. Familiarity with help desk ticketing systems, Microsoft Office Suite, and operating systems such as Windows and macOS is typically required. Strong communication, problem-solving abilities, and a customer-focused attitude make someone stand out in this role. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and maintaining smooth IT operations.

What are some common challenges IT assistants face when supporting end-users, and how can these be effectively managed?

IT Assistants often encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and communicating complex solutions to non-technical users. To manage these challenges effectively, strong organizational skills and the ability to prioritize tasks are essential. Additionally, developing clear communication strategies and staying updated on the latest software and hardware can help IT Assistants resolve problems more efficiently and provide excellent support to team members.

What is the difference between It Assistant vs Network Technician?

AspectIT AssistantNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, Help Desk, SupportData Centers, Network Installations
Primary ResponsibilitiesHardware/software support, user assistanceNetwork setup, troubleshooting, maintenance
Industry UsageIT support across various sectorsNetworking companies, ISPs, large organizations

While both roles support IT infrastructure, an IT Assistant primarily provides user support and handles hardware/software issues, whereas a Network Technician focuses on network infrastructure, setup, and troubleshooting. The roles often overlap but differ mainly in scope and specialization.

Are there low entry IT assistant jobs?

Yes, entry-level IT assistant positions often require minimal experience and may only need basic knowledge of computer hardware, software, and troubleshooting. These roles typically offer on-the-job training and can serve as a starting point for a career in IT, with some positions requiring certifications like CompTIA A+.

Which IT assistant job is easiest to get into?

Entry-level IT assistant positions are generally the easiest to obtain, often requiring minimal prior experience and basic technical skills such as troubleshooting, hardware setup, or software support. These roles may also accept relevant certifications like CompTIA A+ and typically have lower educational requirements, making them accessible for beginners entering the IT field.
More about It Assistant jobs

What are the most commonly searched types of It jobs in Rome, NY?

The most popular types of It jobs in Rome, NY are:

What cities near Rome, NY are hiring for It Assistant jobs?

Cities near Rome, NY with the most It Assistant job openings:

It Assistant jobs near you
Infographic showing various It Assistant job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $44,642 per year, or $21.5 per hour.

Information Technology Manager

First Source FCU

New Hartford, NY

$75K - $125K/yr

Full-time

Re-posted 2 days ago

Job description

POSITION SUMMARY


The IT Manager oversees the Credit Union’s IT operations, infrastructure, support services, and technical staff, reporting to the VP of Technology and Information Security. This role ensures reliable, secure, and efficient technology systems while leading cybersecurity efforts, vendor management, technology projects, and cross-department collaboration to support organizational goals and member service.
The position also supports IT budgeting, resource planning, business continuity, disaster recovery, audits, and regulatory compliance. Additionally, the IT Manager develops and leads the IT team, drives service improvements, promotes accountability, and fosters a high-performing culture focused on operational excellence and continuous improvement.


SUPERVISORY RESPONSIBILITIES


Leads and manages the Information Technology team, overseeing staffing, scheduling, training, performance management, and employee development. Fosters a culture of accountability, collaboration, and continuous improvement while supporting recruitment, succession planning, and personnel decisions. As a member of the management team, contributes to strategic planning and organizational initiatives that support the Credit Union’s business objectives.


ESSENTIAL JOB FUNCTIONS


    Manage the daily operation of the Credit Union's technology environment, including networks, servers, endpoints, telecommunications, cloud services, applications, and user support functions, ensuring reliable performance, availability, security, and support of critical systems.Oversee help desk operations, ticket management, escalation processes, and service-level expectations to ensure effective service delivery.Support technology planning, infrastructure modernization, system upgrades, and hardware/software lifecycle management.Maintain strong documentation of systems, configurations, procedures, and operational standards.Participate in cross-functional projects, system implementations, and technology initiatives.Ensure IT operations comply with the Credit Union’s Information Security Program, cybersecurity standards, internal controls, and applicable regulatory requirements.Oversee protection of systems, networks, applications, and data from cybersecurity threats, unauthorized access, and operational risks.Support implementation of security controls including access management, endpoint protection, vulnerability management, patching, monitoring, backups, secure configurations, and MFA.Ensure timely response to security incidents, vulnerabilities, and control deficiencies.Partner with risk, compliance, audit, and regulators to support examinations, audits, and remediation activities.Support disaster recovery, business continuity, incident response, testing, and recovery planning efforts.Ensure privileged access and system permissions are properly managed and documented.Lead, coach, and develop IT staff to build technical capability, accountability, and strong service orientation.Assign work, establish priorities, monitor progress, and ensure timely completion of objectives.Conduct performance management, coaching, and development planning.Foster collaboration, cross-training, and continuous improvement.Participate in evaluation, renewal, and management of technology contracts and services.Monitor vendor performance and support vendor risk and due diligence activities.Assist in IT department administration, including budgeting, resource planning, reporting, and performance monitoring.Promote a security-first culture within the IT team and across the organization.Support compliance with NCUA, FFIEC, BSA, OFAC, PCI-DSS, and other applicable regulatory requirements.Participate in audits, regulatory examinations, and risk assessments, and track remediation of findings.Ensure consistent execution of change management, access control, asset management, and incident response processes.Provide regular reporting on IT operations, risks, and projects to senior leadership.Contribute to the IT roadmap and annual planning process.Partner with business units to identify technology solutions that improve efficiency, security, and member experience.Advise leadership on technology risks, opportunities, and improvements.Provide on-call support for IT operations on a 24/7/365 basis as needed.Perform other duties as assigned.


QUALIFICATIONS, SKILLS AND EXPERIENCE

 

Knowledge and Skills:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

 

Education:

Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field preferred; or equivalent combination of education, certifications, and relevant experience. 

 

Experience and Other Requirements: 

5–8 years of experience in IT strategy, operations, and management, with at least 3 years in a supervisory role.Strong leadership, team development, and accountability skills.Solid understanding of IT and cybersecurity principles, risk management, compliance, and service delivery.Experience in a financial institution or other regulated environment preferred.Excellent communication skills with the ability to explain technical concepts to non-technical audiences and influence stakeholders.Strong organizational, planning, analytical, problem-solving, and decision-making abilities, with the capacity to manage multiple priorities in a fast-paced environment.Proven ability to work independently, perform effectively under pressure, and maintain accuracy and accountability.Flexibility to work after hours and participate in a 24/7 on-call rotation as needed.

Compensation details: 75000-125000 Yearly Salary


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